The Eats365 POS, its Modules, and online services rely on a stable internet connection for optimal performance and real-time data synchronization. In the event of unexpected network connectivity issues, disruptions to your restaurant operations can occur. 

In this article, you’ll gain an understanding of the Offline Mode functionality for maintaining service during network interruptions, highlights limitations, and explains how Intelligent Sync ensures ongoing communication between terminals. 

Overview

Offline Mode is a built-in feature on the Eats365 POS that allows you to continue processing orders,cash payments, and print requests even without an internet connection. This functionality becomes activates automatically the moment the POS detects a network loss.

Indicators

To identify if a POS is offline, check the network status at the top right of the Table Map screen or the order-taking screen. 

If the network status shows that it’s Online, but is unable to process any orders or payments, contact the Eats365 ServiceDesk Team through WhatsApp.

Recommended actions

When a POS goes offline, it can’t sync the information to the cloud server. Once reconnected, the POS app automatically syncs all  ransactions during Offline Mode. To ensure a smooth data transfer and prevent potential information loss, avoid the following actions:

• Uninstalling the POS app
• Clearing the app’s cache and data
• Resetting the iPad

Single and multiple devices offline

Troubleshooting and resolving network issues often depends on the number of affected devices.

Single offline device

If only one POS is offline, the loss of connectivity might be an issue with the device itself, the app, or its connection  to the modem or router. For more information on how to troubleshoot network issues for a single POS device, refer to POS shows offline.

Multiple offline devices

When multiple POS terminals, modules, and printers become offline, it may be due to connectivity issues (such as weak signal or interference), an outage from the Internet Service Provider (ISP), a faulty modem or router, or an Eats365 server maintenance. For more information on how to troubleshoot network issues for multiple devices, refer to All devices offline.

Offline features

By default, when the entire network goes offline, the following features become unavailable:

• Credit Card Payments
• Eats365 and third-party CRM functions
  • Member management
  • Associating members onto orders
  • Spending points
  • Earning points
  • Credit top-up
• Gift Cards and Discount Vouchers
• Table Management (Split, Share, or Link)
  Note: Managing tables work if Local Synchronization is enabled.
• Order Lock
  Note: Order Lock work if Local Synchronization is enabled.
• Online orders
  Note: The Branded Web server constantly checks if the POS is online. If the POS is offline, it won’t be able to communicate back to the server that it’s ready to continue receiving orders. If the POS is unable to communicate back to the server after 15 minutes, the Online Order feature becomes temporarily disabled.
• Modules
  • mPOS
  • PhotoMenu
  • Self Order Kiosk
  • Pay Station
  • Ticket Kiosk
  • eSignage
  • Expedite Display
  • Digital Menu

Note: The Kitchen Display System (KDS) and the Customer Facing Display (CFD) don’t rely on being connected to the internet to function. As long as they remain connected to the POS via Bluetooth, both Modules’ functions remain normal.

Intelligent Sync 

Eats365 has made running your restaurant during unexpected network interruptions, scheduled downtime, or other faulty connectivity instances easier with Intelligent Sync. Intelligent Sync allows a multi-POS environment to connect with each other in a peer-to-peer setup. This setup enables multiple POS terminals to continue sending information between each other in real time to stay functional even without an internet connection.