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    • mPOS
        • Set up and install mPOS
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        • Issue queuing tickets from the Queue Ticket Kiosk
        • Configure Queue Ticket Kiosk settings
    • eSignage
        • Set up and install eSignage
        • Configure eSignage settings
    • Kitchen Display System
        • Set up and install Kitchen Display System
        • Configure Kitchen Display System settings
        • Manage orders on the Kitchen Display System
    • Customer Facing Display
        • Set up and install Customer Facing Display
        • Configure Customer Facing Display settings
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        • Purchase member credit using the branded online store​
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Table of Contents

Configure Kitchen Display System settings

Learn how to customize settings for the Kitchen Display System.

Changing the settings on the Kitchen Display System allows you to customize the app’s layout and behavior based on your preferences.

In this article, you’ll learn how to configure the Kitchen Display System to your preferred settings.

Change Display Language

You can change the Kitchen Display System’s display language on the Eats365 POS. 

To change the display language, follow the steps below:

  1. Log in to the Eats365 POS. 
  2. At the top left, tap Settings .
  3. Under "General," tap Device Pairing. Then, tap Kitchen Display.
  4. Select the Kitchen Display System that you’d like to configure.
  5. Under "Operation," tap Display Language. Then, select your preferred display language.
  6. At the top right, tap Save to confirm.

Configure Kitchen Display System settings

The Kitchen Display System settings can be configured directly on the Eats365 KDS Touch app. 

To change the Kitchen Display System settings, follow the steps below: 

  1. Open the Eats365 KDS Touch app.
  2. At the top right, tap Settings .
  3. Choose a setting, then change the options according to your preferences. 
  4. At the top right, tap Done to confirm.

You can change the following options on the Kitchen Display System:

Timer Alert

  • Timer to Yellow
  • Timer to Red

The Kitchen Display System can alert the kitchen staff when an order has been in the system for a set amount of time. The alert comes in the form of a color indicator that changes depending on how long ago the order was placed.

Delete

Tip: You can choose to turn on both alerts or choose one of the two.

Play sounds at New Orders

Turn on to play sounds when new orders are fired on the POS.

New Orders Alert Tone

Delete

Note: This setting is available when "Play Sounds at New Orders" is enabled.

Select the alert sound that would play when new orders are fired on the POS.

Play sounds at Void Orders

Turn on to play sounds when orders are voided.

Dismiss Order Only when All Items Are Completed

Delete

Note: You can only dismiss orders when using Table View. For more information on changing the Kitchen Display view, refer to Manage orders on the Kitchen Display System.

Turn on to dismiss an order only when all items on the order are completed.

Override Ticket Template Settings

Enables you to bypass the "Print QR Code" settings configured in the Ticket Template printing settings. When enabled, you can select whether to include or exclude QR Code printing in the kitchen ticket.

Dine-in Order ID Display

Delete

Note: This setting only applies to the Kitchen Display view by Category. For more information on changing Kitchen Display view, refer to Manage orders on the Kitchen Display System.

Choose to show the dine-in order’s Order Number or Table Number under the Order column.

Printer Setup

Allows you to pair a printer to print kitchen tickets. For more information on how to pair and configure a printer to print kitchen tickets, refer to Scan and pair a printer.

Clear All Items

You can set the Kitchen Display System to automatically clear all items from the display upon performing End of Day on the Eats365 POS. 

To automatically clear all items, follow the steps below: 

Eats365 POS

  1. Log in to the Eats365 POS. 
  2. At the top left, tap Settings .
  3. Under "General," tap Device Pairing. Then, tap Kitchen Display.
  4. Under "End of Day Process," turn on Clear All Items on KDS during End of Day .
  5. At the top right, tap Save to confirm.
Delete

Merchant Portal (Classic Theme)

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

  1. Log in to the Merchant Portal. 
  2. On the left panel, click on Advanced Settings.
  3. Under Modules, select Kitchen Display. Then, click on Shared Settings.
  4. Under End of Day Processing, turn on Complete All Items on KDS during End of Day.
  5. At the top right, click on Save to confirm.
Delete

Merchant Portal 2.0

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

  1. Log in to the Merchant Portal. 
  2. On the left panel, click on Modules.
  3. Select Kitchen Display. Then, click on Shared Settings.
  4. Under "End of Day Processing," turn on Complete All Items on KDS during End of Day .
  5. At the top right, click on Save to confirm.
Delete
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