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Book a reservation using restaurant website
Learn how to place a reservation using a restaurant’s website.
Restaurants with Online Reservations enabled allow customers to book directly from the restaurant’s website. A confirmed reservation can still be modified if the restaurant’s reservation policy allows it.
In this article, you’ll learn how to book, edit, and cancel an online reservation on the restaurant’s website.
Make an online reservation
To place a reservation using the restaurant’s website, follow the steps below:
- Log in to the restaurant’s website.
- From the options, select Reservation.
- Under Make a Reservation, enter the following reservation details:
- Date
- Party size
- Time
- Once done, tap Make a Reservation.
- On the Review & Confirm page, ensure that the details you’ve entered for your reservation are accurate.
- To make a change, tap Edit .
- Apply your edits. Then, tap Apply to save.
- To make a change, tap Edit .
- Under Contact Details, enter the following information:
Important: Once your reservation is confirmed, you can no longer change the name, email address, and phone number.- Prefix
- First Name
- Last Name
- Email address
- Phone number
- (Optional) Under Seating Preference, select your preferred seating option.
- (Optional) To add a note about your reservation, under Note, enter additional remarks for your reservation.
- If available, under Terms and Conditions, check the restaurant’s reservation Terms and Conditions before proceeding with the booking.
- Once done, tap Book Now to confirm the reservation.
Once your reservation is confirmed, an email confirmation will be sent to the email address you entered during booking. Additionally, you’ll be directed to a confirmation page where you can find the following reservation details:
- Restaurant’s address
- Reservation date
- Reservation party size
- Reservation time
- Reservation ID
- Note (if available)
- Terms and Conditions (if available)
To share the reservation details, tap Share . Then, tap Copy to copy the reservation details to your clipboard. You can also select your preferred messaging app to share the reservation details.
Manage an online reservation
Depending on the restaurant’s configured reservation settings, you can still make changes to your reservation even after your online reservation has been confirmed.
Modify an online reservation
To make changes to your online reservation, follow the steps below:
- Log in to the restaurant’s website.
- At the top right, tap Account . Then, tap My Reservations.
- In the Upcoming tab, under the reservation that you’d like to edit, tap Manage Reservation.
- Apply your changes.
Note: The contact details can no longer be edited for confirmed reservations. - Once done, tap Confirm Edit.
Cancel an online reservation
To cancel your online reservation, follow the steps below:
- Log in to the restaurant’s website.
- At the top right, tap Account . Then, tap My Reservations.
- In the Upcoming tab, under the reservation that you’d like to cancel, tap Manage Reservation.
- At the bottom, tap Cancel Reservation.
- Tap Cancel Reservation to confirm the cancellation.
Contact the restaurant
To call the restaurant’s phone number, follow the steps below:
- Log in to the restaurant’s website.
- At the top right, tap Account . Then, tap My Reservations.
- In the Upcoming tab, under the reservation that you’d like to call, tap Contact to initiate a call to the restaurant.