Octopus Online is a secure mobile payment solution that enables customers to make online purchases using the Octopus Wallet through the Octopus App. To accept these payments on the Branded Online Store, merchants must integrate Octopus Online for 365pay with their store.

In this article, you’ll learn how to set up Octopus Online payments on the Branded Online Store.

Set up Octopus Online on the Merchant Portal

To enable Online Octopus as a payment method on the Branded Online Store, follow the steps below:

1. Log in to the Merchant Portal.
2. On the left panel, click on Restaurant SettingsPayment SettingsIntegrated Payment Settings.
3. From the list of available payment services, click on the Octopus Online tab.
   
4. Click on the Mode drop-down button and select 365pay.
   
5. Toggle on Enable Octopus for Branded Website. Then, enter the Merchant ID provided by Octopus.
   
6. If your Takeout operation requires a different configuration, enable Separate Merchant ID for Takeout  and enter the Merchant ID for takeout provided by Octopus.
   Important: Setting up a separate channel for takeout orders requires an active "Online Octopus for Takeout" license. You may reach out to Eats365 or your local Channel Partner to purchase a license.
7. Click on Save to confirm.

Once integrated, “Octopus" will be included as an available payment method on the Branded Online Store checkout page.

How Octopus Online refunds work

If an online order paid using Octopus Online needs to be cancelled or refunded, refer to the following details:

• Automatic POS Refunds: When an order is voided directly on the Eats365 POS, the refund is automatically sent back to the customer's Octopus Wallet.
• Processing Time: The refund transfer may take a few business days to process.
• Customer Claim Action: Once the customer receives their automated Octopus Wallet push notification, they must open the Octopus App on their mobile device and follow the on-screen instructions to claim and credit the refunded amount back to their balance.