Photo Menu
Table of Contents
Place orders on the PhotoMenu
Learn how to create a new order on the PhotoMenu.
When an order is placed using the PhotoMenu, the order shows up as a New Order on the Eats365 POS. You can then accept the new order as it comes in on the POS, or you can set up the POS to auto-accept new orders. To learn more, refer to Manage new orders.
In this article, you’ll learn how to place orders, send orders to the kitchen, and check a customer’s bill using the PhotoMenu.
Important: Make sure to turn on permissions to show menu Items and Categories on the PhotoMenu. Refer to Set up and manage a Single Item and Set up and manage a Combo Item for instructions to turn on permissions for Items, and Set up and manage Category to turn on permissions for Categories.
Add Items to an order
Note: Before handing the customer the eMenu, make sure to enter the customer’s table number and party size on the PhotoMenu. If you’re using the PhotoMenu as a stationary eMenu, you don’t need to do this every time. You can assign the PhotoMenu to a fixed table number. To learn more, refer to Use PhotoMenu as a mobile or stationary eMenu.
To add Items to an order, follow the steps below:
Add Single Items
- On the PhotoMenu, tap Start.
- Depending on how the PhotoMenu is set up, the screen shows the menu Items or the Categories. If the screen shows the Categories, select a category.
- To add Items to an order, tap an Item. If the Item has modifiers, scroll down and select from the available options.
- (Optional) Enter a request in the Special Request field.
- At the bottom, tap Add. The screen redirects to the order-taking screen.
- Repeat the same process until all orders are added.
Add Combo Items
- On the PhotoMenu, tap Start.
- Depending on how the PhotoMenu is set up, the screen shows the menu Items or the Categories. If the screen shows the Categories, select a category.
- To add combo Items to an order, tap a combo Item.
- To modify the Combo Item, tap the Item name. Then, select from the available options.
- (Optional) Enter a request in the Special Request field.
- At the bottom right, tap Next. Then, tap Add. The screen redirects to the order-taking screen.
- Repeat the same process until all orders are added.
Remove Items from an order
To remove any Item from an order on the PhotoMenu, follow the steps below:
- On the PhotoMenu, tap Shopping Cart
. - Select the order that you want to remove. Then tap Remove
. - Tap Confirm to confirm changes to the order.
Edit an order
To update any Item added to an order, follow the steps below:
- On the PhotoMenu, tap Shopping Cart .
- Select the order that you want to update. Then tap Edit
. - Update the Item’s modifiers or quantity. Tap Confirm to confirm changes to the order.
Send an order to the kitchen
Once the customer finishes adding Items to their order, you can then send the order to the kitchen.
Note: The order is automatically placed on the primary POS terminal as a New Order. The staff must accept or reject the order before the order can go to the kitchen. If Auto Accept Order is enabled, the order is accepted automatically and goes straight to the kitchen.
To submit the order, follow the steps below:
- Make sure that the customer has completed adding Items to their order.
- At the top right, tap Shopping Cart .
- Check that all Items placed in the order are correct. Then, tap Confirm.
Check the bill
The bill is generated on the PhotoMenu only after an order is placed and sent to the POS.
To check the bill on the PhotoMenu, at the top right, tap Bill 
.
The bill is available until the customer pays for their order. Afterward, the bill gets deleted on the PhotoMenu.