When a customer places an order through Scan to Order on the branded online store, there may be a short delay while the order syncs with the Eats365 POS. 

In rare cases, if a staff member performs an action on the Eats365 POS (for example, transferring a table) at the same time the customer submits an additional order, that order may not appear on the POS.

If this occurs, the Eats365 POS will display an alert to notify staff and guide them in resolving the issue.

Resolve missing parent order issue

To retrieve the missing order, follow the steps below: 

1. At the top right of the Eats365 POS, tap Action Needed. A prompt appears notifying you of orders that are missing their parent order.
   
   
2. To locate the missing parent order, tap Resolve. Once successful, a prompt confirms that the issue has been resolved and will display which table the missing order has been added to.
   
   
3. Tap Confirm.