If the Eats365 POS or other Eats365 modules, such as Eats365 Biz, experience connectivity issues with KPay, restaurant staff will be unable to process customer payments through the KPay terminal.

In most cases, these errors occur because the terminal's internal operational mode inadvertently changed, and they can be resolved by applying minor configuration changes to the KPay terminal settings.

In this article, you'll learn how to fix KPay connection issues with the Eats365 POS and the Eats365 Biz.

Fix KPay connection issues on the Eats365 POS

To resolve KPay connection issues on the Eats365 POS, follow the steps below: 

1. On the KPay terminal, open Settings.
   
   
2. Tap POS integration setting.
   
   
3. Tap Connect to external POS system and toggle the setting on .
    
   
4. Tap Confirm to save the changes.
5. Return to the main page and trigger a new payment.

Fix KPay connection issues on the Eats365 Biz

To resolve KPay connection issues on the Eats365 Biz, follow the steps below: 

1. On the KPay terminal, open Settings.
   
   
2. Tap POS integration setting.
   
   
3. Tap 2-in-1 POS mode and toggle the setting on .
    
   
4. Tap Confirm to save the changes.
5. Return to the Eats365 Biz app and trigger a new payment.

Issue not resolved

If you still encounter payment issues after performing the steps above, contact the Eats365 ServiceDesk Team through WhatsApp.