All

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

    Login
English (US)
English (US)
Mandarin
Cantonese
  • Home
  • Merchant Guide

Reservation

All Product

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

    • Explore Eats365 products
        • Explore the Eats365 POS screens
        • Restaurant service modes
      • Guides by restaurant type
          • Use Eats365 in a fine dining setup
          • Use Eats365 in a fast food setup
          • Use Eats365 in a casual dining setup
          • Use Eats365 in a specialty restaurant setup
          • Use Eats365 in an all-you-can-eat setup
    • Set up and Installation
        • Set up and install the Eats365 POS app
        • List of compatible devices
        • Connect an iPad to a network
        • Log in to the Eats365 Merchant Portal
        • Hardware Setup
    • Menu Setup
        • Set up and manage a Category
        • Set up and manage Product and Sub Product Type
        • Set up and manage Modifiers
        • Set up and manage Modifier Masters
        • Set up and manage Modifier Presets
        • Set up and manage a Kitchen Station
        • Set up and manage a Single Item
        • Set up and manage a Combo Item
        • Set up and manage Catering Items
        • Set up and manage Special Request Quick Keys
        • Set up and manage Tier Pricing Rules
        • Set up a Pickup Station
        • Set up and manage All You Can Eat Menu
        • Set up a Menu Tier for All You Can Eat Menu
        • Set up and manage a Custom Menu
        • Customize the menu layout
        • Set up and manage Menu Tags
        • Allocate item sales to different sales categories
        • View and manage Inventory
        • Set up a tax-inclusive menu
    • Table Map Setup
        • Set up and manage Areas and Tables
    • Restaurant Settings
        • Set up restaurant information
        • Restaurant Codes
        • Set up and manage Media Group
        • Set up and manage a Reporting Period
    • Dine-In Settings
        • Set up Dine-In settings
        • Configure Dining Time settings
        • Set up Self Checkout for Dine-in orders
    • Takeout Settings
        • Set up Takeout settings
    • Catering settings
        • Set up Catering settings
    • Queuing Settings
        • Set up Queuing
        • Set up VIP Queuing
        • Set up Online Queuing
    • System Preferences
        • Manage System Preferences
        • Manage General Preferences
        • Set up and manage Ordering Quantity Limit
        • Modify Action Button options
    • Device Management
        • Set a primary POS
        • Reset the Eats365 POS
        • Update the Eats365 POS
        • Change POS device name
        • Configure POS to sign out automatically
        • Maintain restaurant operations using Offline Mode
        • Configure POS login preferences
        • Available features when in Offline Mode
    • Account Management
        • Change POS password
        • Change the Merchant Portal password
        • Change activation email or phone number
        • Switch between Merchant Portal themes
    • Reservation
        • Set up Reservation
    • Import Tools
        • How to use Import Tools
    • Time Sheets
        • Manage staff time sheet
    • Menu Template
        • Create and manage a Menu Template
        • Set up and manage a Location Group
        • Apply pricing changes to shops in a Location Group
    • Scan to Order
        • Set up Static QR Code
        • Set up Dynamic QR Code
        • Configure Scan to Order settings (Full Service)
        • Configure Scan to Order settings (Quick Serve)
        • Configure Scan to Order settings (Food Court)

Table of Contents

Set up Reservation

Learn how to turn on Reservation on the Merchant Portal to allow customers to book reservations in your restaurant.

The Reservation feature allows customers to book a table in your restaurant in advance, ensuring they have guaranteed seats upon arrival. 

In this article, you’ll learn how to enable Reservations on the Merchant Portal and configure it according to your preferred settings.


Delete

Important: 

  • You must have a Reservation license to start accepting reservations on the Eats365 POS. Contact Eats365 for more information on how to acquire a Reservation license.
  • You must enable Reservation on the Merchant Portal to use this feature on the Eats365 POS and the Branded Online Store. Reservation settings can only be enabled and managed through the Merchant Portal.

Enable Reservation on the Merchant Portal

To allow reservations in your restaurant, follow the steps below: 

Merchant Portal (Classic Theme)

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

  1. Log in to the Merchant Portal.
  2. On the left panel, click on Reservation, then click on General.
  3. Turn on Enable Reservation.
  4. Under "Basic Settings," complete the necessary information to configure your Reservation settings.
    1. To accept reservations even when tables are fully booked, turn on Reservation Overbook.
    2. Select the minimum and maximum Party Size Range that you want to accept.
    3. Select the earliest and latest Time Range that customers can place their reservations.
  5. If you want to manually assign tables to customers, turn on Assign Table.
    Note: When this setting is turned on, you must assign a table to the customer after selecting Attend on the POS.
  6. At the top right, click on Save to confirm.
Delete

Merchant Portal 2.0

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

  1. Log in to the Merchant Portal.
  2. On the left panel, click on Reservation, then click on General.
  3. Turn on Enable Reservation .
  4. Under "Basic Settings," complete the necessary information to configure your Reservation settings.
    1. To accept reservations even when tables are fully booked, turn on Reservation Overbook .
    2. Select the minimum and maximum Party Size Range that you want to accept.
    3. Select the earliest and latest Time Range that customers can place their reservations.
  5. If you want to manually assign tables to customers, turn on Assign Table.
    Note: When this setting is turned on, you must assign a table to the customer after selecting Attend on the POS.
  6. At the top right, click on Save to confirm.
Delete

Once Reservation is enabled, you can further configure its settings, including when to accept reservations and establishing seating preferences.

Set up Regular Capacity settings

Regular Capacity allows you to set when and how customers can book reservations when the restaurant is at regular capacity or on a typical operating day. 

Delete

Tip: You can set up different Reservation settings for holidays and special occasions. Refer to the Special Capacity section.

To configure the Regular Capacity settings, follow the steps below: 

Merchant Portal (Classic Theme)

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

  1. Log in to the Merchant Portal.
  2. On the left panel, click on Reservation, then click on Regular Capacity.
  3. Select a day when you want to accept reservations.
  4. To accept reservations, select Accept Reservation from the drop-down list.
  5. Set a cut-off time for reservations. The cut-off time determines until when can customers book a reservation. For example, if you set the cut-off time to 14:00, customers must place their orders between the opening hour and 14:00. Customers can no longer book a reservation after 14:00. 
  6. Enter the Reservation Start Time and End Time. The Reservation Start and End times determine the available window when customers can book a reservation. For example, if you want to accept dinner reservations from 18:00 to 23:00, you can enter 18:00 as the Start Time and 23:00 as the End Time.
  7. Select the Reservation Interval. The Reservation Interval determines how far apart the reservation time slots should be. For example, if you choose an interval of 30 minutes for dinner reservations available from 18:00 to 23:00, the reservation time interval in the POS shows up as 18:00, 18:30, 19:00, and so on. 
  8. Enter how many seats are available for reservations.
  9. Set the Turn Time. The Turn Time determines how long the party can stay in the restaurant.
  10. (Optional) To configure different settings for another reservationperiod, click on +Add New. Then, repeat the steps above. For example, you can set up different settings for lunch and dinner reservations.
  11. To apply the same settings to all days of the week, click on Copy settings to all days. You can also manually configure the settings for other days of the week by selecting the day and repeating the steps above.
  12. At the top right, click on Save to confirm.
Delete

Merchant Portal 2.0

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

  1. Log in to the Merchant Portal.
  2. On the left panel, click on Reservation, then click on Regular Capacity.
  3. Select a day when you want to accept reservations.
  4. To accept reservations, select Accept Reservation from the drop-down list.
  5. Set a cut-off time for reservations. The cut-off time determines until when can customers book a reservation. For example, if you set the cut-off time to 14:00, customers must place their orders between the opening hour and 14:00. Customers can no longer book a reservation after 14:00. 
  6. Enter the Reservation Start Time and End Time. The Reservation Start and End times determine the available window when customers can book a reservation. For example, if you want to accept dinner reservations from 18:00 to 23:00, you can enter 18:00 as the Start Time and 23:00 as the End Time.
  7. Select the Reservation Interval. The Reservation Interval determines how far apart the reservation time slots should be. For example, if you choose an interval of 30 minutes for dinner reservations available from 18:00 to 23:00, the reservation time interval in the POS shows up as 18:00, 18:30, 19:00, and so on. 
  8. Enter how many seats are available for reservations.
  9. Set the Turn Time. The Turn Time determines how long the party can stay in the restaurant.
  10. (Optional) To configure different settings for another reservationperiod, click on +Add New. Then, repeat the steps above. For example, you can set up different settings for lunch and dinner reservations.
  11. To apply the same settings to all days of the week, click on Copy settings to all days. You can also manually configure the settings for other days of the week by selecting the day and repeating the steps above.
  12. At the top right, click on Save to confirm.
Delete

Set up Special Capacity settings

If you want to customize your Reservation settings to have a different setup for holidays and special occasions, you can configure this in the Special Capacity settings.

Delete

Important: You must have Date Group set up to configure the Special Capacity settings.

To configure the Special Capacity settings, follow the steps below: 

Merchant Portal (Classic Theme)

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

  1. Log in to the Merchant Portal.
  2. On the left panel, click on Reservation, then click on Special Capacity.
  3. At the top right, click on +Capacity.
  4. Select the Date Group when you want to accept reservations.
  5. To accept reservations, select Accept Reservation from the drop-down list.
  6. Set a cut-off time for reservations. The cut-off time determines the time until when can customers book a reservation. For example, if you set the cut-off time to 14:00, customers must place their orders between the opening hour and 14:00. Customers can no longer book a reservation after 14:00. 
  7. Enter the Reservation Start Time and End Time. The Reservation Start and End times determines the available window when customers can book a reservation. For example, if you want to accept dinner reservations from 18:00 to 23:00, you can enter 18:00 as the Start Time and 23:00 as the End Time.
  8. Select the Reservation Interval. The Reservation Interval determines how far apart the Reservation time slots should be. For example, if you choose an interval of 30 minutes for dinner reservations available from 18:00 to 23:00, the reservation time interval in the POS shows up as 18:00, 18:30, 19:00, and so on. 
  9. Enter how many seats are available for reservations.
  10. Set the Turn Time. The Turn Time determines how long the party can stay in the restaurant.
  11. (Optional) To configure different settings for another reservationperiod, click on +Add New. Then, repeat the steps above. For example, you can set up different settings for lunch and dinner reservations.
  12. At the top right, click on Save to confirm.
Delete

Merchant Portal 2.0

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

  1. Log in to the Merchant Portal.
  2. On the left panel, click on Reservation, then click on Special Capacity.
  3. At the top right, click on +Add New.
  4. Select the Date Group when you want to accept reservations.
  5. To accept reservations, select Accept Reservation from the drop-down list.
  6. Set a cut-off time for reservations. The cut-off time determines the time until when can customers book a reservation. For example, if you set the cut-off time to 14:00, customers must place their orders between the opening hour and 14:00. Customers can no longer book a reservation after 14:00. 
  7. Enter the Reservation Start Time and End Time. The Reservation Start and End times determines the available window when customers can book a reservation. For example, if you want to accept dinner reservations from 18:00 to 23:00, you can enter 18:00 as the Start Time and 23:00 as the End Time.
  8. Select the Reservation Interval. The Reservation Interval determines how far apart the Reservation time slots should be. For example, if you choose an interval of 30 minutes for dinner reservations available from 18:00 to 23:00, the reservation time interval in the POS shows up as 18:00, 18:30, 19:00, and so on. 
  9. Enter how many seats are available for reservations.
  10. Set the Turn Time. The Turn Time determines how long the party can stay in the restaurant.
  11. (Optional) To configure different settings for another reservationperiod, click on +Add New. Then, repeat the steps above. For example, you can set up different settings for lunch and dinner reservations.
  12. At the top right, click on Save to confirm.
Delete

Add Seating Preference

The Seating Preference setting allows you to add seating options for customers. When you add a seating option, customers can choose where they want to sit based on the options available.

To add a seating option, follow the steps below:

Merchant Portal (Classic Theme)

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

  1. Log in to the Merchant Portal.
  2. On the left panel, click on Reservation, then click on Seating Preference.
  3. Click on +Add New. Then, add the Seating Preference Name. 
  4. At the top right, click on Save to confirm.
Delete

Merchant Portal 2.0

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

  1. Log in to the Merchant Portal.
  2. On the left panel, click on Reservation, then click on Seating Preference.
  3. Click on +Add New. Then, add the Seating Preference Name.
  4. At the top right, click on Save to confirm.
Delete

Set up Online Reservation

The Online Reservation function allows customers to make a reservation at your restaurant using your restaurant’s Branded Online Store. The settings you configured for the POS reservation function are automatically applied to Online Reservation.

When making an online reservation, customers are required to log in to your restaurant’s website. After making a successful online reservation, they’ll be directed to a confirmation page and an email confirmation will be sent to their registered email address containing the reservation information.

Delete

Note: Online Reservation settings are only available on Merchant Portal 2.0.

To enable Online Reservation for your restaurant, follow the steps below:

  1. Log in to the Merchant Portal. 
  2. On the left panel, click on Reservation, then click on Online Reservation.
  3. Toggle Enable Online Reservation on.

  4. To display the reservation terms and conditions on your Branded Web’s reservation page, turn on Display Terms and Conditions .

  5. Under "Terms & Conditions," enter the terms and conditions per language. To add more languages, click on Add Language.

  6. At the top right, click on Save to confirm.
booking reservation settings set up reservation online reservation regular capacity special capacity reservation seating preference seating preference

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Manage reservations
            • Products
              • POS
              • mPOS
              • Eats365 Biz
              • Eats365 Marketplace
              • Branded Online Store
              • Kitchen Display System
              • Expedite Display
              • Scan-to-Order (BYOD)
              • Self-Service Kiosk
              • PhotoMenu
              • Queue Kiosk
              • Dynamic Digital Menu
              • Queue Display
              • Pickup Display
              • Customer Facing Display
            • Solutions
              • Online Ordering
              • Contactless Dining
              • Front of House
              • Guest Retention
              • Back of House
              • Back Office (Store End)
              • Multi-brand/Location Management (Enterprise)
              • Paperless Operation Experience
              • Payment
            • Restaurant Types
              • Quick Service Restaurant
              • Full Service Restaurant
              • Bars
              • Food Court
              • Cloud Kitchen
              • Food Retail
              • Self-service Restaurant
              • Enterprise
              • All-You-Can Eat (Buffet)
            • Resources
              • Eats365 Knowledge Base
              • Blog
              • Supported Hardware
            • Company
              • About Us
              • Success Stories
              • Referrals
            • Get In Touch
            • Contact Us
              • Eats365, Inc.
              • Sales info@eats365.com
              • Support support@eats365.com
        • Contact Us
          • Eats365, Inc.
          • info@eats365.com
          • www.eats365pos.com
        • Get In Touch
          • Apple Mobility Partner
            twitter facebook eats365 linkedin
        • eats365
          © 2023 Eats365 Incorporated. All rights reserved.

Knowledge Base Software powered by Helpjuice

Expand