Branded Online Store
Table of Contents
Set up a Branded Online Store
Learn how to create and manage an Eats365 Branded Online Store website.
The Eats365 Branded Online Store provides restaurant owners with a custom website without the hassle and difficulty that comes with creating one from scratch. This platform enables restaurants to showcase menus, process online payments, and offer convenient pickup and delivery options, streamlining the customer ordering experience.
Branded Online Store links are generated for your restaurant by an Eats365 personnel. Once your Branded Online Store website URL is ready, you can then set up your preferred functions through the Merchant Portal, including the various settings that must be configured to ensure optimal performance.
Enable QR Codes
The Branded Online Store provides the convenience of taking orders through scannable QR Codes that direct customers to the restaurant’s branded website. There are two types of QR Codes that can be generated by the system:
- Dynamic QR Code - a type of QR Code that changes every time a ticket is printed.
- Static QR Code - a type of QR Code that can be generated through the portal and assigned to the restaurant’s tables. When a customer scans the QR Code, the system automatically recognizes any orders made on that table and processes them accordingly.
To learn how to set up these QR codes, refer to the following articles:
Important Branded Online Store settings
Establishing a branded website for a restaurant requires additional settings that must be configured to have a properly working website. Use the information below to ensure that the Branded Online Store is configured correctly using the basic recommended settings.
Define the restaurant address and store hours
The restaurant address helps determine the allowable distance a customer has to be to schedule a delivery or pick up an order. The restaurant hours help establish when a restaurant is available to accept orders.
To set the restaurant address and store hours, follow the steps below:
Merchant Portal (Classic Theme)
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings, and click on Basic Information.
- Under "General Settings," click on +Add Time Slot to define the restaurant’s business hours or click on Edit
to modify an existing time slot, then click on Confirm to proceed. - To define the restaurant location, under "Address," click on the search bar and enter the restaurant address. You may also manually enter the restaurant address on the existing fields.
Tip: You can move the red pin to improve accuracy.
Merchant Portal 2.0
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings, then click on Basic Information.
- Click on Restaurant Information.
- Under "General Information," click on +Add Time Slot to define the restaurant’s business hours or click on Edit
to modify an existing time slot. Then, click on Confirm to proceed.
- To define the restaurant location, under "Location Information," click on the search bar and enter the restaurant address. You may also manually enter the restaurant address on the existing fields.
Tip: You can move the red pin to improve accuracy.
Roles and Permissions
Set permissions based on roles and enable menu Item access to display Items on the Branded Online Store.
Access and Website Permissions
To display menu items on the Branded Online Store, you must set up the correct permissions.
Eats365 POS
- Log in to the Eats365 POS.
- At the top left, tap Settings
. - Under "General," tap Menu Setup, then choose Item.
- Tap an item that you’d like to display on the Branded Online Store.
- At the top, tap the Additional Details tab.
- Under "Access Permission," turn on Website
.
- Under "Website Permissions," select the online ordering service type where the item will appear.
- At the top right, tap Update to confirm.
Merchant Portal (Classic Theme)
- Log in to the Merchant Portal.
- On the left panel, click on Menu Setup, then click on Item.
- Next to the item that you’d like to display on the Branded Online Store, click on Edit
- At the top, click on the Additional Details tab.
- Under "Application Access Permission," turn on Website
. - Under "Website Permissions," select the online ordering service type where the item will appear.
- At the top right, click on Save to confirm.
Merchant Portal 2.0
- Log in to the Merchant Portal.
- On the left panel, click on Menu Setup, then click on Item.
- Next to the item that you’d like to display on the Branded Online Store, click on Edit
.
- At the top, click on the Additional Details tab.
- Under "Application Access Permission," turn on Online Ordering - Web App and Online Ordering - User App
.
- Under "Online Ordering Permissions," select the online ordering service type where the item will appear.
- At the top right, click on Save to confirm.
Staff Role permissions
To allow staff to view and process orders placed on the Branded Online Store, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
- At the top left, tap Settings .
- Under "Staff," tap Users and Permissions, then choose Role Permission.
- Tap a role that you’d like to modify.
- Under "Settings Permission," turn on Online Ordering Setting and Receive User App Order.
- At the top right, tap Update to confirm.
Merchant Portal (Classic Theme)
- Log in to the Merchant Portal.
- On the left panel, click on Staff, then POS Roles.
- Next to the role that you’d like to modify, click on Edit
- Under "Settings Permission," turn on Online Ordering Setting .
- Under "Other Operation Permission," turn on Receive User App Order .
- Click on Save to confirm.
Merchant Portal 2.0
- Log in to the Merchant Portal.
- On the left panel, click on Staff, then POS Roles.
- Next to the role that you’d like to modify, click on Edit.
- Under "Settings Permission," turn on Online Ordering Setting.
- Under "Other Operation Permission," turn on Receive User App Order.
- Click on Save to confirm.
Start Day and Open Shift
Before the restaurant can begin accepting online orders, the restaurant needs to have begun its day, and shifts have started.
Start of Day vs. Open Shift
Start of Day
Performing the "Start of Day" is the first step in opening the restaurant for service. The Start of Day signals the start of the restaurant service and allows the POS to be open for orders. It’s important to note that performing the Start of Day doesn’t require opening a shift. However, it’s necessary to perform the Start of Day in order to open a shift.
Open Shift
Opening the shift comes after the Start of Day has been performed. "Open Shift" allows you to start taking orders and payments on the POS.
Note: You can use the POS to process orders without opening a shift. However, you won’t be able to process payments unless the shift has been opened.
Perform Start of Day
To perform Start of Day, follow the steps below:
- Log in to the Eats365 POS.
- At the top left, tap Settings .
- Under "Business Operations," tap Start Day, then tap Perform Start of Day. A prompt appears to ask if you want to "Open Shift" on the same POS terminal.
- Select To Shift to open shift.
- If the POS terminal is being used for order-taking only and it isn’t connected to a cash drawer, you don’t need to open a shift.
- If you select Cancel, you can still perform Start of Day. However, you can only place orders and won’t be able to process payments until you open a shift.
- On the "Open Shift" page, enter the "Open Till Amount." Then, tap Open Shift.
Note: The "Open Till Amount" is the amount available on the till upon opening the shift.
The POS is now ready to record all transactions made on this terminal.
Open a Shift
Important:
- Make sure the previous shift is closed before opening a new shift. Otherwise, the "Open Shift" option won’t appear on the POS.
- Make sure the "Start of Day" has already been performed before you open a shift. The Start of Day needs to be performed once in any POS terminal to begin restaurant service. You don’t need to perform Start of Day every time you open a new shift.
- If the POS terminal is being used for order-taking only and it isn’t connected to a cash drawer, you don’t need to open a shift.
To open a shift, follow the steps below:
- Log in to the Eats365 POS.
- At the top left, tap Settings .
- Under "Business Operations," tap Open Shift.
- Enter the Open Till Amount. Then, tap Open Shift.
Note: The "Open Till Amount" is the amount available on the till upon opening the shift.
The POS is now ready to record all transactions made on this terminal. Once the shift is open, the POS redirects to the order-taking screen.
Configure pickup and delivery settings
Configure "Takeout" settings to allow customers to place pickup and delivery orders on the Branded Online Store.
To configure the Takeout settings for online orders, follow the steps below:
Merchant Portal (Classic Theme)
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings, then select Takeout.
- Set up your preferred Takeout settings.
- At the top right, click on Save to confirm.
For detailed information on configuring pickup and delivery settings, refer to Set up Takeout settings.
DeleteMerchant Portal 2.0
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings, then select Takeout.
- Set up your preferred Takeout settings.
- At the top right, click on Save to confirm.
For detailed information on configuring pickup and delivery settings, refer to Set up Takeout settings.
DeleteScan to Order Settings
Enable "Scan to Order" to allow customers to place dine-in orders on the branded online store.
To allow customers to place dine-In orders from the User App and the Branded Online Store, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
- At the top left, tap Settings .
- Under "Settings," tap Dine-In. Then, select User App Settings.
- Turn on Allow User App to place Dine-In Order .
- At the top right, tap Save to confirm.
For detailed information on configuring online ordering settings, refer to the following articles:
- Configure Scan to Order settings (Full Service)
- Configure Scan to Order settings (Quick Serve)
- Configure Scan to Order settings (Food Court)
Merchant Portal (Classic Theme)
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Dine-in.
- Click on Scan to Order.
- Turn on Allow to Place Dine-in Order, then Enable Scan to Order.
- Next to "Dine-In Website," select the branded online store URL that the QR code would link to.
- Configure Scan to Order settings.
- At the top right, click on Save to confirm.
For detailed information on configuring the Scan to Order settings, refer to the following articles:
- Configure Scan to Order settings (Full Service)
- Configure Scan to Order settings (Quick Serve)
- Configure Scan to Order settings (Food Court)
Merchant Portal 2.0
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Dine-In.
- Click on Scan to Order.
- Turn on Allow to Place Dine-in Order, then Enable Scan to Order.
- Next to "Branded Online Store Website," select the branded online store URL that the QR code would link to.
- Configure Scan to Order settings.
- At the top right, click on Save to confirm.
For detailed information on configuring the Scan to Order settings, refer to the following articles:
- Configure Scan to Order settings (Full Service)
- Configure Scan to Order settings (Quick Serve)
- Configure Scan to Order settings (Food Court)