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    • mPOS
        • Set up and install mPOS
        • Configure mPOS settings
        • Manage orders in the mPOS app
        • Manage tables in the mPOS app
    • PhotoMenu
        • Set up and install PhotoMenu
        • Configure PhotoMenu settings
        • Place orders on the PhotoMenu
        • Set up PhotoMenu as a mobile or stationary eMenu
        • Use Service Call on PhotoMenu
    • Ticket Kiosk
        • Set up and install Queue Ticket Kiosk
        • Issue queuing tickets from the Queue Ticket Kiosk
        • Configure Queue Ticket Kiosk settings
    • eSignage
        • Set up and install eSignage
        • Configure eSignage settings
    • Kitchen Display System
        • Set up and install Kitchen Display System
        • Configure Kitchen Display System settings
        • Manage orders on the Kitchen Display System
    • Customer Facing Display
        • Set up and install Customer Facing Display
        • Configure Customer Facing Display settings
    • Expedite Display
        • Set up and install Expedite Display
        • Configure Expedite Display settings
        • Perform basic expedite operations
    • Eats365 Biz and Biz Lite
        • Set up and install Eats365 Biz and Eats365 Biz Lite
        • Configure Eats365 Biz settings
        • Manage online orders on the Eats365 Biz Lite
        • Reset Eats365 Biz
        • Compare Eats365 Biz and Eats365 Biz Lite
        • Configure Eats365 Biz Lite settings
        • Place and manage orders on the Eats365 Biz
    • Self Order Kiosk
        • Set up and install Self Order Kiosk
        • Place an order on Self Order Kiosk
        • Configure Self Order Kiosk (iOS) settings
        • Set Kivo as the Self Order Kiosk default screen
        • Configure Self Order Kiosk (Android) settings
        • Process a payment return on the Self Order Kiosk
    • Pay Station
        • Set up and install Pay Station
        • Pay using Pay Station
        • Configure Pay Station settings
    • Dynamic Digital Menu
        • Manage the menu on the Dynamic Digital Menu
    • Branded Online Store
        • Manage Branded Online Store preferences
        • Set up SMS Notification
        • Book a reservation using restaurant website
        • Change password on the branded online store
        • Place orders on the branded online store
        • Delete an account on the branded online store
        • Log in and log out of the branded online store
        • Sign up on the branded online store
        • Manage orders on the branded online store
        • Set up a Delivery Address Book on the branded online store
        • Secure member credit payment on the branded online store
        • Pay using member credits on the branded online store
        • Purchase member credit using the branded online store​
        • Join a restaurant's loyalty program

Table of Contents

Place orders on the PhotoMenu

Learn how to create a new order on the PhotoMenu.

When an order is placed using the PhotoMenu, it appears as a “New Order” on the Eats365POS. You can either accept each new order as it arrives on the POS, or configure the POS to accept new orders automatically. To learn more about handling orders on the POS, refer to Manage new orders.

In this article, you’ll learn how to place an order, modify added items, send orders to the kitchen, and check a customer’s bill using the PhotoMenu.

Delete

Important: Make sure to turn on permissions to show menu items and categories on the PhotoMenu. Refer to Set up and manage a Single Item and Set up and manage a Combo Item for instructions to turn on permissions for items, and Set up and manage Category to turn on permissions for categories.

Add Items to an order

Delete

Note: Before handing the customer the eMenu, make sure to enter the customer’s table number and party size on the PhotoMenu. If you’re using the PhotoMenu as a stationary eMenu, you don’t need to do this every time. You can assign the PhotoMenu to a fixed table number. To learn more, refer to Use PhotoMenu as a mobile or stationary eMenu.

To add items to an order, follow the steps below:

Add Single Items

  1. On the PhotoMenu, tap Start.
    Tip: If the PhotoMenu’s media source is set to "Photo Shuffle," you can quickly check an item and add them to the order-taking screen by tapping Details below the item’s image. For more information on how to set the media source to Photo Shuffle, refer to Configure PhotoMenu settings.
  2. Depending on how the PhotoMenu is set up, the screen shows the menu items or the categories. If the screen shows the categories, select a category first to view menu items.
  3. To add a single item to an order, tap an item. If the item has modifiers, scroll down and select from the available options.
  4. (Optional) Enter a request in the "Special Request "field.
  5. At the bottom, tap Add. The screen redirects to the menu. 
  6. Repeat the same process until all orders are added.
Delete

Add Combo Items

  1. On the PhotoMenu, tap Start.
    1676433859203-Screenshot 2023-02-15 at 12.03.57 PM.pngTip: If the PhotoMenu’s media source is set to "Photo Shuffle," you can quickly check an item and add them to the order-taking screen by tapping Details below the item’s image. For more information on how to set the media source to Photo Shuffle, refer to Configure PhotoMenu settings.
  2. Depending on how the PhotoMenu is set up, the screen shows the menu items or the categories. If the screen shows the categories, select a category first to view menu items.
  3. To add a combo item to an order, tap a combo Item. 
  4. To modify the Combo Item, tap any of the single items included in the combo option. Then, select from the available options.
  5. (Optional) Enter a request in the "Special Request" field.
  6. At the bottom right, tap Next. Then, tap Add. The screen redirects to the menu. 
  7. Repeat the same process until all orders are added.
Delete

Add All You Can Eat items

If “Order Creation is required when ordering with eMenu” is enabled in the shared PhotoMenu settings, a bill must first be created on the POS before customers can start placing orders on the PhotoMenu. If disabled, refer to the “Enable All You Can Eat ordering on the PhotoMenu” section below. To learn how to activate All You Can Eat ordering for a PhotoMenu using the POS, refer to Use All You Can Eat mode on the Eats365 POS.

Once a bill has been created on the POS, the customer can select their table number on the PhotoMenu and start ordering All You Can Eat items.

To order All You Can Eat items, follow the steps below:

  1. On the PhotoMenu, tap Start.
    1676433859203-Screenshot 2023-02-15 at 12.03.57 PM.pngTip: If the PhotoMenu’s media source is set to "Photo Shuffle," you can quickly check an item and add them to the order-taking screen by tapping Details below the item’s image. For more information on how to set the media source to Photo Shuffle, refer to Configure PhotoMenu settings.
  2. Select the table number assigned to the table.
  3. Depending on how the PhotoMenu is set up, the screen shows the menu items or the categories. If the screen shows the categories, select a category first to view menu items.
  4. (Optional) Enter a request in the "Special Request" field.
  5. At the bottom, tap Add. The screen redirects to the menu. 
  6. Repeat the same process until all items are added.

To send the order to the POS or directly to the kitchen, refer to the “Place an order” section below.

Delete

Enable All You Can Eat ordering on the PhotoMenu

Ordering All You Can Eat items using the PhotoMenu depends on your configured All You Can Eat service and menu settings. If “Order Creation is required when ordering with eMenu” is disabled in the shared PhotoMenu settings, the All You Can Eat menu on the PhotoMenu must first be enabled by processing an order that includes the designated set items.

To activate the All You Can Eat service on the PhotoMenu, follow the steps below:

  1. On the PhotoMenu, tap Start.
    Tip: If the PhotoMenu’s media source is set to Photo Shuffle, you can quickly check an item and add them to the order-taking screen by tapping Details below the item’s image. For more information on how to set the media source to Photo Shuffle, refer to Configure PhotoMenu settings.
  2. If applicable, select the table number assigned to the table.
  3. Depending on how the PhotoMenu is set up, the screen shows the menu items or the categories. If the screen shows the categories, select the category that includes the representing item that will enable the All You Can Eat menu on the PhotoMenu.
  4. Select the representing item.
  5. At the bottom, tap Add. The screen redirects to the menu. 
  6. Repeat the same process until all representing items have been added.
  7. To confirm the order, tap Shopping Cart , then tap Confirm.

Depending on the restaurant’s configured settings, the order might need to be confirmed manually by a staff, or it might be accepted automatically. In either case, once the order is confirmed, the All You Can Eat menu items should appear automatically after a few moments.

To start ordering All You Can Eat items using the PhotoMenu, refer to the “Add All You Can Eat items” section above.

Remove items from an order

To remove any item from an order on the PhotoMenu, follow the steps below: 

  1. On the PhotoMenu, tap Shopping Cart .
  2. Select the item that you want to remove. Then tap Remove .
  3. Tap Confirm to delete the item.

Edit an order

To update any Item added to an order, follow the steps below: 

  1. On the PhotoMenu, tap Shopping Cart .
  2. Select the item that you want to update. Then tap Edit .
  3. Update the Item’s modifiers or quantity. Then, tap Update.
  4. Tap Confirm to update the item.

Place an order

Once the customer finishes adding items to their order, the order can be sent to the POS for confirmation or directly to the kitchen.

Delete

Note: The order is automatically placed on the primary POS terminal as a "New Order." The staff must accept or reject the order before the order can go to the kitchen. If "Auto Accept Order" is enabled, the order is accepted automatically and goes straight to the kitchen.

To submit the order, follow the steps below: 

  1. On the PhotoMenu, tap Shopping Cart .
  2. Check that all items placed in the order are correct. 
  3. To place the order, tap Confirm.

Check the bill

The bill is generated on the PhotoMenu only after an order is placed and sent to the POS.

To check the bill on the PhotoMenu, at the top right, tap Bill .The bill is available until the customer pays for their order. Afterward, the bill gets deleted on the PhotoMenu.

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