A reset on the Self Order Kiosk (Kivo) may be done if the payment device encounters an issue, such as when it suddenly becomes offline or turns off. 

To reset the Self Order Kiosk, follow the steps below: 

1. On the Self Order Kiosk, find the reset hole at the side of the device.
   
2. Use a pin to press the button inside the hole and reboot the device. 
   Tip: You can use a needle, paperclip, or toothpick to gently press the button.
3. Once the device reboots, wait for a few minutes. The Self Service Kiosk should be back online.