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      • Fix missing online orders after a table transfer
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Fix missing online orders after a table transfer

Learn how to resolve a "missing parent order" issue that occurs when a customer places an online order while staff simultaneously transfer their order to another table on the Eats365 POS.

When a customer places an order through Scan to Order on the branded online store, there may be a short delay while the order syncs with the Eats365 POS. 

In rare cases, if a staff member performs an action on the Eats365 POS (for example, transferring a table) at the same time the customer submits an additional order, that order may not appear on the POS.

If this occurs, the Eats365 POS will display an alert to notify staff and guide them in resolving the issue.

Resolve missing parent order issue

To retrieve the missing order, follow the steps below: 

  1. At the top right of the Eats365 POS, tap Action Needed. A prompt appears notifying you of orders that are missing their parent order.

  2. To locate the missing parent order, tap Resolve. Once successful, a prompt confirms that the issue has been resolved and will display which table the missing order has been added to.

  3. Tap Confirm.
missing parent order missing online order after table transfer scan to order issue troubleshooting missing scan to order

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