Payment readers or terminals are typically paired with the Eats365 POS through their IP address. If any network changes occur, either by switching to a new Internet Service Provider (ISP) or if the network configuration is updated and a new IP address is issued to all connected devices, this may disconnect the payment reader from the POS and cause errors. You can resolve this by updating the IP Address of the payment terminal in the Eats365 POS app.

To change the payment terminal’s IP Address, follow the steps below:

1. Log in to the Eats365 POS.
2. Tap Settings .
3. Under Integrated Payment, select the payment provider that you’d like to update.
4. Update the IP Address.
5. At the top right, tap Save.