Discount restrictions are configurable settings that limit a discount’s usage. When you create a discount, the eligibility conditions that you set on the discount are followed by default. By adding restrictions, you can set rules for discounts to control how they are used.

In this article, you’ll learn about the types of discount restrictions and how you can use them, how to enable the discount restriction feature, and how to apply restrictions to discounts.

Discount restriction types

Restricted Use per Discount

The “Restricted Use per Discount” setting allows the POS to limit the number of times a discount can be applied to an order. 

For example, a restaurant has a “Buy 2 pizzas, Get $10 off per transaction” promotion. On the discount, you can set a limit of “1” use per order using the Restricted Use per Discount function so that the discount can only be applied to the order once. If the staff tries to apply the same discount to the order manually, the discount becomes restricted. This helps prevent the same discount from being applied twice if a customer orders four pizzas in the same transaction.

If the POS detects that the same discount is being used more than what is allowed, it will prompt an error message.

Non-stackable discount

The ”Non-stackable Discount” setting allows you to define a set of rules that determine whether a discount can be used together with other discount offers. When conflicting discounts apply to the same order, the system checks the rules to determine if the discounts you’re attempting to add can be used together in this instance. 

Key features:

• Create Discount Groups: Group two or more discounts together, or place them in separate groups. Discounts included in the same group can be used together, while discounts in different groups will be restricted from being used in conjunction.
• Modify effective quantity: Configure the Non-stackable Discount setting to restrict discount application after a specified quantity. The default effective quantity is “1”. This setting determines the discount’s condition when being used in conjunction with the other discounts included in the rule. 

If the system detects that a discount you’re adding can’t be used with other discounts already applied to the order, the action is disallowed.

To understand how the Non-stackable Discount function works when being applied to orders, refer to the examples below:

Example 1

Sample application

Example 2

Sample application

Example 3

Sample application

Scenario 1: Apply one “Buy 1 Get 1 Free” discount to the order. Note that the discount is under “Discount Group 1.”

If you apply one instance of “Buy 1 Get 1 Free” to an order, then the restrictions will apply as:

Discount Name	Discount behavior
Get $10 off when you spend $100	Allowed
Free drink on your birthday	Restricted
Buy 2 Pizza, Get 1 Free Drink	Restricted

Delete

Scenario 2: Apply one “Get $10 off when you spend $100” discount to the order. Note that the discount is under “Discount Group 1.”

If you apply one instance of “Get $10 off when you spend $100” to an order, then the restrictions will apply as:

Discount Name	Discount behavior
Buy 1 Get 1 Free	Allowed
Free drink on your birthday	Restricted
Buy 2 Pizza, Get 1 Free Drink	Restricted

Delete

Scenario 3: Apply one “Free drink on your birthday” discount to the order. Note that the discount is under “Discount Group 2.”

If you apply one instance of “Free drink on your birthday” to an order, then the restrictions will apply as:

Discount Name	Discount behavior
Get $10 off when you spend $100	Restricted
Buy 1 Get 1 Free	Restricted
Buy 2 Pizza, Get 1 Free Drink	Allowed

Delete

Scenario 4: Apply one “Buy 2 Pizza, Get 1 Free Drink” discount to the order. Note that the discount is under “Discount Group 2.”

If you apply one instance of “Buy 2 Pizzas, Get 1 Free Drink” to an order, then the restrictions will apply as:

Discount Name	Discount behavior
Get $10 off when you spend $100	Restricted
Buy 1 Get 1 Free	Restricted
Free drink on your birthday	Allowed

Delete

Enable discount restriction

To turn on the discount restriction feature, follow the steps below:

Enable discount restriction per module

You can further configure the discount setting to apply the discount restriction on selected modules. 

To enable discount restriction per module, follow the steps below: 

Merchant Facing Module

Configuring settings under this option applies to merchant-facing modules such as the Eats365 POS, mPOS, and Eats365 Biz.

1. Log in to the Merchant Portal.
2. On the left panel, click on Group SettingsGroup Settings.
3. Under “Merchant Facing Module,” you can configure the following settings:
   
   • Limit Discount per Order - Enable this setting to limit discounts based on configured restrictions, including non-stackable discounts and restricted use per discount.
   • Limit One Discount per Order - Enable this setting to limit the system to apply only one discount per order. 
     Note: This restriction won’t apply to bundle discounts and discount by point redemption. 
4. At the top right, click on Save to confirm.

Consumer Facing Module

Configuring settings under this option applies to consumer-facing modules such as the Self-order Kiosk and the Branded Online Store.

1. Log in to the Merchant Portal.
2. On the left panel, click on Group SettingsGroup Settings.
3. Under “ Consumer Facing Module,” you can configure the following settings:
   
   • Limit Discount per Order - Enable this setting to limit discounts based on configured restrictions, including non-stackable discounts and restricted use per discount.
   • Limit One Discount per Order - Enable this setting to limit the system to apply only one discount per order. 
     Note: This restriction won’t apply to bundle discounts and discount by point redemption. 
4. At the top right, click on Save to confirm.

API

1. Log in to the Merchant Portal.
2. On the left panel, click on Group SettingsGroup Settings.
3. Under “API,” enable Limit One Discount per Order to limit the system to apply only one discount per order. 
   
4. At the top right, click on Save to confirm.

Add a discount restriction

Configure Restricted Use per Discount

To set up Restricted Use per Discount, follow the steps below:

1. Log in to the Merchant Portal.
2. On the left panel, click on DiscountDiscount.
3. On the discount where you’d like to apply “Restricted Use per Discount,” click on Edit.
   • If you’re creating a new discount, click on +Add Discount instead. For more information about creating discounts, refer to Set up discounts (Discount 2.0).
4. Under “Discount Details,” enable Limit Discount Usage Per Order.
   
5. Enter the maximum number of times the discount can be used on the same order.
6. At the top right, click on Save to confirm.

Create a non-stackable discount rule

To create rules on using multiple discounts on the same order, follow the steps below:

1. Log in to the Merchant Portal.
2. On the left panel, click on DiscountNon-stackable Discount.
3. At the top right, click on +Add Non-stackable Discount Rule.
   
4. To enable the rule, turn on Active .
   
5. Enter a name for the rule.
   Note: For multi-language menus, you can add another language by clicking on Add Language.
6. Under “List of Discounts with Conflicts,” enable the discount types or select the specific discounts you want to include in the rule. You can choose from the following options:
   • Discount Types
     Note: The selected discount types are immediately added to the “List of Discounts with Conflicts” as separate discount groups. 
     
     • Member Plan Storewide Discount
     • 3rd Party CRM Storewide Discount
     • Discount by Spending Point
   • Discount(s) 
   • After selecting discounts from the drop-down list, click on +Add. A prompt appears to confirm whether you want to place the selected discounts into one discount group or add the discounts as separate discount groups.
     
7. Once the selection of discounts is complete, you can then sort the discounts into different discount groups. 
   Note: A “Discount Group” contains discounts that can be used together but are restricted from being used with other discount groups. For example, you can group together a “Buy 1 Get 1 Free” discount and a “Get $10 off” discount as “Discount Group 1,” and a “Free Drinks” and “Complimentary” discount as “Discount Group 2.” When grouped together, discounts included in the same group can be used together without restrictions. 
   
   • To sort discounts into different discount groups, next to the discount that you want to place into a specific group, click on Move to Group . Then, select the discount group where the discount belongs.
8. To modify the allowed quantity per discount, enable Edit Effective Quantity . Then, next to the discount that you want to modify, the effective quantity, click on Add and enter the discount quantity. 
   Note: “Effective Quantity” allows you to create a more complex setup, wherein the discount must be applied a certain number of times before other discounts become restricted. By default, the “Effective Quantity” is set to “1”.
   
9. At the top right, click on Save to confirm.