How do I redeem an e-invoice for online orders from the Branded Online Store? 

After completing payment on the Branded Online Store, a button appears on the receipt to request an e-invoice. To generate the e-invoice, you can do the steps below: 

1. On the receipt, select Request e-Invoice. 
2. Under “Buyer’s Identification,” enter the necessary personal identification requirements. Then, click on Validate.
3. Under “Buyer’s Information,” enter your personal information. Then, click on Submit.

Once the transaction is validated, you’ll receive the e-Invoice in your registered email address. For more information, refer to Generate an e-Invoice for your transaction (Malaysia).

Will orders from food delivery platforms be submitted through a consolidated report?

Yes, they are currently consolidated. A future enhancement will be implemented to provide filtering options for these orders.

Should an e-invoice be issued when there is a 100% discount on the bill?

Yes. Even if a 100% discount is granted to the order, an e-invoice still needs to be issued as there is a value to the transaction.

Should an e-invoice be issued when the bill contains only complimentary items?

No. If a bill contains only zero-priced ($0) items or complimentary items, an e-invoice doesn't need to be issued, as there is no value to the transaction.

Iʼm a customer trying to redeem my e-invoice. Why is my TIN showing up as invalid?

There could be a couple of reasons why the TIN is appearing as invalid when trying to redeem an e-invoice:

• If your TIN begins with a zero after the prefix, remove the zero and input the rest of the numbers.
  • Incorrect: C01234567890
  • Correct: C1234567890
• If your TIN doesn't end with a zero, add zero at the end of the TIN. Non-individual TIN should always end with a zero.
  • Incorrect: C123456789
  • Correct: C1234567890

When and how frequently will the consolidated e-invoice report be submitted to LHDN?

The official deadline from LHDN to submit the e-invoice report is within the first 7 calendar days of a new month. Eats365 will attempt the submission on the 4th calendar day of the month. The due date for customers to redeem their e-invoices is on the 3rd calendar day of the month.

The SST field is a mandatory field for e-invoice requests. What if my business is not registered for SST?

If your business isn't registered for SST, you may input "N/A" in the mandatory field. 

Reference: https://sdk.myinvois.hasil.gov.my/documents/invoice-v1-0/