When you cancel a payment on a credit card terminal and the POS doesn’t detect that the payment has been canceled, you can force delete the pending order.

To perform a forced deletion, follow the steps below:

1. Open the Eats365 POS.
2. On the login screen, tap the “365” portion of the Eats365 logo six times.
   
3. Enter “999” as the passcode.
4. Tap Confirm to proceed.