If your Android Self Order Kiosk has an attached light indicator, it may turn red when an error occurs, allowing staff to be aware of issues just by glancing at the kiosk. The red light error indicator is caused by a printer, payment, or network connection issue, such as:

• The kiosk is out of receipt paper
• The printer's cover is open or not properly closed
• The kiosk is not connected to the internet
• The payment terminal failed to complete the payment for the order

In this article, you'll learn how to fix the error that activated the red light indicator on the Android Self Order Kiosk.

Fix printer errors

To fix a printer error on the Android Self Order Kiosk, resolve the issue as indicated on the kiosk screen. 

• The kiosk is out of paper: Replace the paper roll inside the printer.
• The printer cover is open: Ensure that the printer's cover is properly closed. 

Fix network connection issues

To connect or reconnect the Android Self Order Kiosk to the network, resolve the issue as indicated on the screen.

• The network is disconnected: Check and troubleshoot your network.
• The kiosk is not connected to a network: Access the kiosk's settings and configure the network.

For other internet-related troubleshooting, refer to Troubleshooting help articles.

Fix payment terminal errors

To fix a payment terminal error on the Android Self Order Kiosk, resolve the issue as indicated on the screen. Typically, you can resolve the error by checking transaction records or following the in-app screens on your terminal.

1. On the kiosk, open Settings.
2. Tap Transaction Record Transaction Details Payment Details.
3. Select Query POS. This initiates the system to fix the report and might display a "Success" or "Failed" message depending on the outcome.

For other payment-related troubleshooting, refer to Payments Troubleshooting help articles.