A diagnostics log helps identify issues on the Android Queue Ticket Kiosk. This helps Eats365 narrow down and troubleshoot the root cause of problems, such as connectivity, hardware, or configuration issues.

In this article, you'll learn how to send diagnostics logs from the Android Queue Ticket Kiosk to Eats365.

Send diagnostics log from the Queue Ticket Kiosk

To send log files from the Android Queue Ticket Kiosk, follow the steps below: 

1. Open the Eats365 Queue Kiosk app.
2. At the top of the queuing tickets screen, tap the Eats365 logo six times.
   
   
3. Enter the passcode. 
   Tip: If you haven’t set up a passcode for the Ticket Kiosk, the default passcode is "000000." To change the passcode, use the Merchant Portal.
   
   
4. On the "Settings" page, tap Upload Log.
   
   
5. Tap Yes to continue.
   
   
6. Select the date of the log that you want to send. 
   
   
7. Tap OK to confirm and initiate the log upload.

Once complete, a message will appear on your screen, confirming that the diagnostics data has been sent successfully.