Queuing Settings
Table of Contents
Set up Queuing
Learn how to configure your restaurant’s queuing settings on the Eats365 POS or on the Merchant Portal.
The Queuing function on the Eats365 POS enables your restaurant to issue queuing tickets to accommodate waiting customers. This queuing system also lets your customers know their position in line, so they are aware of how long they have to wait until a table becomes available.
In this article, you’ll learn about how to set up Queuing before you start issuing tickets.
For information on how to issue queuing tickets, refer to Issue Queuing Tickets.
Set up Queuing
To set up Queuing, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
- At the top left, tap Settings
.
- Under Settings, tap Queuing.
- To enable Queuing, under General, turn on Enable Queuing
.
- Once Queuing is enabled, you can then configure the Queuing settings.
- At the top right, tap Save to confirm.
Below is the list of settings that you can configure on the POS:
General
Assign Table After Pressing 'Seat’ Button
When enabled, you can tap the Seat button and assign a table to the queuing customer.
Ticket Expiry
This setting allows you to set an expiration to queuing tickets. For example, you can set a queuing ticket to expire after a ticket has been exceeded by five numbers. Customers would need to get another ticket after a ticket has expired.
Expiry Printing Language
Choose what language you want the ticket expiry to show.
DeleteSeating Preference
The Seating Preference setting allows you to add seating options for customers. When you add a seating option, customers can choose where they want to sit based on their preference and the options you provide.
To add a seating option, follow the steps below:
- Log in to the Eats365 POS.
- At the top left, tap Settings
.
- Under Settings, tap Queuing.
- On the left panel, tap Seating Preference.
- At the top right, tap Add Option, then enter your preferred Seating Preference Name.
- Tap Save to confirm.
Ticket Types
Ticket Types allow you to create Queue Ticket presets based on the number of people in a party. You can create up to five ticket types labeled Ticket A to Ticket E. For example, you can set Ticket A to be given out for a party size of 1 to 2 people, and Ticket B for a party size of 3 to 5.
To create a Ticket Type, follow the steps below:
- Log in to the Eats365 POS.
- At the top left, tap Settings
.
- Under Settings, tap Queuing.
- On the left panel, tap Ticket Types.
- Enter the party size number for Ticket A.
- To add another ticket, tap Add Ticket.
- At the top right, tap Save to confirm.
User App Settings
Allow User App to Queue up
Allows customers to get queuing tickets from the Eats365 User App.
Limit User App Queue up Distance (to restaurant)
Allows you to specify the distance a customer needs to be from the restaurant to get a queuing ticket.
Service Boundary (radius in kilometer from restaurant)
Enter a numerical value representing the allowable queuing distance (in kilometers). For example, if you set the Service Boundary as 1 km, only customers within 1 km from the restaurant can get a queuing ticket from the User App.
DeleteMerchant Portal (Classic Theme)
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Queuing.
- To enable Queuing, under General, turn on Queuing
.
- Once Queuing is enabled, you can then configure the Queuing settings.
- At the top right, click on Save to confirm.
Below is the list of settings that you can configure on the POS:
General
Seat Function
When enabled, you can tap the Seat button on the POS and assign a table to the queuing customer.
Ticket Expiry
This setting allows you to set an expiration to queuing tickets. For example, you can set a queuing ticket to expire after a ticket has been exceeded by five numbers. Customers would need to get another ticket after a ticket has expired.
Free text at the bottom of queuing ticket
Add a customized text at the bottom of the queuing ticket.
DeleteSeating Preference
The Seating Preference setting allows you to add seating options for customers. When you add a seating option, customers can choose where they want to sit based on their preference and the options you provide.
To add a seating option, follow the steps below:
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Queuing.
- Click on Seating Preference.
- Click on +Add New. Then, add the Seating Preference Name.
- At the top right, click on Save to confirm.
Ticket Types
Ticket Types allow you to create Queue Ticket presets based on the number of people in a party. You can create up to five ticket types labeled Ticket A to Ticket E. For example, you can set Ticket A to be given out for a party size of 1 to 2 people, and Ticket B for a party size of 3 to 5.
To create a Ticket Type, follow the steps below:
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Queuing.
- Click on Ticket Types.
- Enter the party size number for Queuing Ticket A.
- To add another ticket, click on Ticket Type.
- At the top right, click on Save to confirm.
User App
Allow User App to Queue up
Allows users to get queuing tickets from the Eats365 User App.
Limit User App Queue up Distance (to restaurant)
Allows you to specify the distance a customer needs to be from the restaurant to get a queuing ticket.
Service Boundary
Enter a numerical value representing the allowable queuing distance (in kilometers). For example, if you set the Service Boundary as 1 km, only customers within 1 km from the restaurant can get a queuing ticket from the User App.
DeleteMerchant Portal 2.0
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings.
- Click on Queuing. Then, from the drop-down list, click on General.
- Toggle Enable Queuing
.
- Once Queuing is enabled, you can then configure the Queuing settings.
- At the top right, click on Save to confirm.
Below is the list of settings that you can configure on the POS:
General
Seat Function
When enabled, you can tap the Seat button on the POS and assign a table to the queuing customer.
Ticket Expiry
This setting allows you to set an expiration to queuing tickets. For example, you can set a queuing ticket to expire after a ticket has been exceeded by five numbers. Customers would need to get another ticket after a ticket has expired.
Free text at the bottom of queuing ticket
Add a customized text at the bottom of the queuing ticket.
DeleteSeating Preference
The Seating Preference setting allows you to add seating options for customers. When you add a seating option, customers can choose where they want to sit based on their preference and the options you provide.
To add a seating option, follow the steps below:
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Queuing.
- From the drop-down list, click on Seating Preference.
- Click on +Add New. Then, add the Seating Preference Name.
- At the top right, click on Save to confirm.
Ticket Type
Ticket Type allows you to create Queue Ticket presets based on the number of people in a party. You can create up to five ticket types labeled Ticket A to Ticket E. For example, you can set Ticket A to be given out for a party size of 1 to 2 people, and Ticket B for a party size of 3 to 5.
To create a Ticket Type, follow the steps below:
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Queuing.
- From the drop-down list, click on Ticket Types.
- Enter the party size number for Queuing Ticket A.
- To add another ticket, click on Add New Type.
- At the top right, click on Save to confirm.
Online Queuing
Allow Online Queuing
Allows users to get queuing tickets online.
Limit Online Queue up based on Distance to restaurant
Allows you to specify the distance a customer needs to be from the restaurant to get a queuing ticket.
Service Boundary (km)
Enter a numerical value representing the allowable queuing distance (in kilometers). For example, if you set the Service Boundary as 1 km, only customers within 1 km from the restaurant can get a queuing ticket from the User App.
Delete