Queuing Settings
Table of Contents
Set up VIP Queuing
Learn how to configure VIP queuing settings on the Eats365 POS or on the Merchant Portal.
The VIP Queuing feature allows you to issue queuing tickets to VIP customers and prioritize their queue in the system. When this feature is enabled, you can choose to issue either a regular or a VIP ticket to customers.
In this article, you’ll learn about how to enable VIP Queuing and configure its settings.
For information on how to set up regular queuing tickets, refer to Set up Queuing.
Enable VIP queuing permission
Staff must have permission to issue VIP queuing to use the feature on the Eats365 POS.
To allow VIP queuing permission, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
- At the top left, tap Settings
. - Under "Staff," tap Users and Permissions.
- Tap Role Permission.
- Select the role that you want to grant permission to issue VIP queuing tickets.
- Under "Other Operation Permission," turn on Issue VIP Ticket
.
- At the top right, tap Update to confirm.
Merchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Staff. Then, click on POS Roles.
- Next to the role that you want to grant permission to issue VIP queuing tickets, click on Edit
. - Under "Other Operation Permission," turn on Issue VIP Ticket
.
- At the bottom, click on Save to confirm.
Merchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- On the left panel, click on Staff. Then, click on POS Roles.
- Next to the role that you want to grant permission to issue VIP queuing tickets, click on Edit
. - Under "Other Operation Permission," turn on Issue VIP Ticket
.
- At the top right, click on Save to confirm.
Set up VIP Queuing
Note: Setting up VIP Queuing is only available on the Merchant Portal 2.0.
To configure VIP queuing settings, follow the steps below:
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings.
- Click on Queuing. Then, select General.
- Toggle Enable Queuing.
- Once Queuing is enabled, you can then configure the Queuing settings.
- At the top right, click on Save to confirm.
Below is the list of settings that you can configure on the POS:
General
Ticket Time Display
Current Tickets Page Time Display Format
Select how the queuing ticket time appears on the POS. You can choose from the following:
- Elapsed Time - Display how much time has passed (in minutes) since the queuing ticket was issued.
- Obtain Ticket Time - Display the time when the queuing ticket was issued.
| Elapsed Time | Obtain Ticket Time |
 |
 |
History Page Show Ticket First Called Time
Enable this setting to display the time when the queuing ticket was called.
Seat Function
Assign Table After Pressing 'Seat' Button
Enable this setting to require staff to assign a table to the queuing customer upon tapping the Seat button.
Tip: When this is enabled, the customer's queuing number will also appear on the payment page on the POS.
Ticket Expiry
Ticket Expiry
This setting allows you to set the number of queue tickets that can be called before a queuing ticket expires. For example, if the Ticket Expiry is set to “3,” a ticket numbered A2 will expire once A6 has been called.
Free text at the bottom of queuing ticket
Add a customized text at the bottom of the queuing ticket.
Ticket Expiry Printing Language
Choose what language you want the ticket expiry to show.
Tip:
- You can choose to show the expiry information in multiple languages. To do this, click on the checkbox beside each language that you want to show on the queuing ticket.
- To reorder the sequence of how languages appear on the ticket, next to the language that you want to move, click and hold on Reorder
. Then, drag the language in the order that you want it to appear.
Seating Preference
The Seating Preference setting allows you to add seating options for customers. When you add a seating option, customers can choose where they want to sit based on their preferences and the options you provide.
To add a seating option, follow the steps below:
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Queuing.
- Select Seating Preference.
- Click on +Add New. Then, add the "Seating Preference Name" per language. To add more languages, click on Add Language.
- At the top right, click on Save to confirm.
Ticket Type
Ticket Type allows you to create queuing ticket presets based on the number of people in a party. There are two types of tickets you can create, which include a regular ticket and a VIP ticket. To learn more about creating regular queuing tickets, refer to Set up Queuing.
Create a VIP ticket type
A VIP Ticket type grants priority to your VIP customers in table assignments. Unlike regular queuing tickets, where you can create up to five ticket types, only one VIP ticket type is allowed. For example, if you’ve already created a VIP Ticket “F”, you won’t be able to create a VIP Ticket “G”, “H”, and so on.
To create a VIP ticket, follow the steps below:
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Queuing.
- Select the Ticket Type tab.
- Under "VIP Ticket Setting," toggle on Enable VIP Ticket to activate VIP queuing.
- Configure the VIP ticket settings.
- Next to "Style," select how you want the VIP ticket to appear on the queuing system.
- Next to "Starting Letter," select the letter that you want to assign for VIP tickets.
- Next to "Party Size" enter the minimum and maximum party size number for VIP tickets.
- Next to "VIP Queue Name," enter the queue name per language. To add more languages, click on Add Language.
- To prioritize VIP tickets on the queuing list, enable Pin VIP Tickets to Top under 'All' Tab.
- At the top right, click on Save to confirm.