If your internet connection is lost and your POS switches to Offline Mode, some features will be unavailable. However, you can still continue essential restaurant operations, as these features remain functional when Offline Mode is active:

• Checking the Eats365 POS version 
  • Syncing issues may occur when different POS terminals are running mismatched software versions. This happens when newer features, available only in the latest version, are used but are incompatible on older versions. A pop-up alert at the top right corner will notify you if a POS terminal has a different version number. It is crucial to address this, as version mismatches can prevent the POS system from syncing correctly between terminals.
• Performing Start of Day 
  • You’ll be able to perform Start of Day to open your restaurant for operations but you won’t be able to perform End of Day.
• Syncing order transactions across different POS terminals. You can perform the following operations:
  • Place Order
  • Add Order
  • Edit Order
  • Fire Course
• Managing, accepting, and rejecting existing pre-orders
• Creating and managing pickup and delivery orders on the POS
• Processing order payment (Offline) 
  • You can process payments that don’t require a network connection such as cash payments. You can perform the following operations:
    • Pay 
    • Void
    • Refund
    • Split bill
• Managing tables
  • Managing tables work if Intelligent Synchronization is enabled. You can perform the following operations:
    • Seat a customer
    • Transfer a customer to another table
    • Link tables
    • Share tables
    • Split tables
    • Lock orders
• Processing printing orders (if printers are on the same working local network)
• Using the Kitchen Display System (KDS) and Customer Facing Display (CFD)
  • The Kitchen Display System and the Customer Facing Display continue to function even without an internet connection, as long as they remain connected to the POS via Bluetooth.
• Issuing and managing queuing tickets
  • You can enable “Adaptive Offline Mode” to continue issuing and managing queuing tickets on the Eats365 POS. 
    Note: Online features such as online queuing and online ticket calling won’t be available during service disruptions, even when "Adaptive Offline Mode" is enabled.