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Device Management

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    • Explore Eats365 products
        • Explore the Eats365 POS screens
        • Restaurant service modes
      • Guides by restaurant type
          • Use Eats365 in a fine dining setup
          • Use Eats365 in a fast food setup
          • Use Eats365 in a casual dining setup
          • Use Eats365 in a specialty restaurant setup
          • Use Eats365 in an all-you-can-eat setup
    • Set up and Installation
        • Set up and install the Eats365 POS app
        • List of compatible devices
        • Connect an iPad to a network
        • Log in to the Eats365 Merchant Portal
        • Hardware Setup
    • Menu Setup
        • Set up and manage a Category (Full Service)
        • Set up and manage a Category (Quick Serve)
        • Set up and manage a Category (Food Court)
        • Set up and manage Product and Sub Product Type
        • Set up and manage a Single Item (Full Service)
        • Set up and manage a Single Item (Quick Serve)
        • Set up and manage a Single Item (Food Court)
        • Set up and manage a Combo Item (Full Service)
        • Set up and manage a Combo Item (Quick Serve)
        • Set up and manage a Combo Item (Food Court)
        • Set up and manage Catering Items
        • Set up and manage a Custom Menu
        • Set up a tax-inclusive menu
        • Set up and manage Modifiers
        • Set up and manage Modifier Masters
        • Set up and manage Modifier Presets
        • Set up and manage Tier Pricing Rules
        • Allocate item sales to different sales categories
        • Set up and manage a Kitchen Station
        • Set up a Pickup Station
        • Set up a Pickup Station (Food Court)
        • Customize the menu layout
        • Set up and manage Special Request Quick Keys
        • Set up and manage Menu Tags
        • View and manage Inventory
    • Table Map Setup
        • Set up and manage Areas and Tables
    • Restaurant Settings
        • Set up restaurant information
        • Restaurant Codes
        • Set up and manage Media Group
        • Set up and manage a Reporting Period
    • Dine-In Settings
        • Set up Dine-In settings (Full Service)
        • Set up Dine-In settings (Quick Serve)
        • Set up Dine-In settings (Food Court)
        • Configure Dining Time settings
        • Set up Self Checkout for Dine-in orders
    • Takeout Settings
        • Set up Takeout settings
        • Set up Takeout settings (Food Court)
    • Catering settings
        • Set up Catering settings
    • Queuing Settings
        • Set up Queuing
        • Set up VIP Queuing
        • Set up Online Queuing
    • System Preferences
        • Manage General Preferences
        • Manage System Preferences (Full Service)
        • Manage System Preferences (Quick Serve)
        • Manage System Preferences (Food Court)
        • Set up and manage Ordering Quantity Limit
        • Modify Action Button options
        • Set up a Revenue Center
        • Enable Sequential Order Number
        • Configure Audit Log settings
    • Device Management
        • Set a primary POS
        • Reset the Eats365 POS
        • Update the Eats365 POS
        • Change POS device name
        • Configure POS to sign out automatically
        • Maintain restaurant operations using Offline Mode
        • Configure POS login preferences
        • Available features when in Offline Mode
    • Account Management
        • Change POS password
        • Change the Merchant Portal password
        • Change activation email or phone number
        • Switch between Merchant Portal themes
    • Reservation
        • Set up Reservation
    • Import Tools
        • How to use Import Tools
    • Time Sheets
        • Manage staff time sheet
    • Menu Template
        • Create and manage a Menu Template
        • Set up and manage a Location Group
        • Apply pricing changes to shops in a Location Group
    • Scan to Order
        • Set up Static QR Code
        • Set up Dynamic QR Code
        • Configure Scan to Order settings (Full Service)
        • Configure Scan to Order settings (Quick Serve)
        • Configure Scan to Order settings (Food Court)
    • All You Can Eat Menu
        • Create an All You Can Eat Menu
        • Configure general All You Can Eat Menu settings
        • Enable All You Can Eat mode on the Eats365 POS
        • Set up a Menu Tier for All You Can Eat Menu
    • Food Court Settings
        • Add a vendor to a food court restaurant
        • Assign a vendor to a POS terminal (Food Court)
        • Set up unique menus for each food court vendor (Food Court)
        • Set up a centralized cashier (Food Court)

Table of Contents

Set a primary POS

Learn how to set a primary POS in a multi-POS environment.

Eats365 POS can be installed on multiple supported iPad devices to enable restaurants to configure as many POS terminals as an establishment requires.

The first POS device that gets activated is automatically set as the primary. The primary POS is responsible for processing all orders that don’t originate from the POS itself, like those that come from modules, such as mPOS, PhotoMenu, and Online Orders, as well as print jobs. Meanwhile, succeeding POS devices all become secondary POS terminals. 

A Primary or Secondary indicator is displayed at the top right of the Table Map screen or the order-taking screen for convenience.

Delete

Note: If a primary POS becomes offline, a secondary POS doesn’t automatically become the primary POS. The secondary POS must be set as the primary manually. The only time this process becomes automatic is when a reset is performed on the primary POS. For more information, refer to Reset the Eats365 POS.

Before you start

A multi-POS setup requires the following:

  • At least two supported iPad devices
  • A POS license for each supported iPad device
  • A restaurant license under the Advanced Subscription
    Note: Multi-POS is not available under the Basic Subscription.
  • A stable internet connection

Set a secondary POS as the primary POS

To set a secondary POS as the primary POS, follow the steps below:

  1. Log in to the Eats365 POS.
  2. From the Table Map screen or the order-taking screen, at the top right, tap Online (Secondary POS).
    Note: If the POS that you’re trying to modify displays Online (Primary POS), then your POS is already the primary POS.
  3. Tap Set as Primary POS.
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Tips: 

  • It’s recommended to pair Dot Matrix printers to the primary POS. A printer can only be paired to one POS at a time.
  • You can configure Order Lock to prevent multiple POS terminals from processing orders for the same customer or table at the same time. For more information, refer to Set up Dine-In settings.
set primary pos set secondary pos multi-pos

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  • Reset the Eats365 POS
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