Dine-In Settings
Table of Contents
Set up Dine-In settings (Quick Serve)
Learn how to configure your quick serve restaurant’s dine-in workflow and settings on the Eats365 POS app or the Merchant Portal.
“Dine-In” settings contain useful settings that you can configure to tailor various aspects of your dine-in operations, such as order processing and payment workflows, to align with your specific preferences and operational needs.
In this article, you’ll learn how to manage your restaurant’s Dine-In workflow and settings on the Eats365 POS and the Merchant Portal.
Set up Dine-In settings
To configure your Dine-In settings, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
- At the top left, tap Settings
. - Under "Settings," tap Dine-In.
- Set up your preferred Dine-In settings.
- At the top right, tap Save to confirm.
Below is the list of settings that you can set up and manage on the POS:
General
Suggested Tip
Set a suggested tip amount.
Tip: If you want to print tips on the receipt, you can do this in the Printing settings.
Workflow Settings
Scheduled Order Processing
Defer Ticket Printing for Scheduled Orders
Configure the time kitchen tickets will be printed before the customer’s dine-in time for scheduled orders.
Complete Order
Auto Complete Order when Paid
This setting controls whether the dine-in order becomes “Completed” or remains as “Paid” after the check is paid. Turn this setting on if you want to auto-complete the order after payment.
Tip: It’s recommended to turn off this setting if you are using the Eats365 Expedite app, online ordering, or if your restaurant is integrated with a food delivery platform.
Return Home
Return Home after Payment Processing
When enabled, the POS automatically returns to the order-taking screen after payment. If you turn this setting off, the POS stays at the payment screen so you can perform other actions, like making a tip and printing a receipt.
Order Payment
Require Payment when Placing Order
When enabled, all orders automatically require payment. This setting disables the Confirm button on the POS.
Order
Force Enter Party Size
When enabled, you are required to enter a party size in the POS before taking an order.
Auto Add Item
Note: This setting is only available when "Force Enter Party Size" is turned on.
Auto Add Items when enter party size
When enabled, you can set which items will be automatically added to every open check. For example, in a fast food setting, you might want to automatically add sauce packs to every order.
DeleteUser App Settings
Allow User App to Place Dine-In Order
When enabled, users can place dine-in orders from the Eats365 User App.
DeleteMerchant Portal
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings.
- Click on Dine-In. Then, select the Dine-In setting that you want to access.
Note: A drop-down list shows the three main settings you can configure which include "General," "Workflow," and "Scan to Order." - Set up your preferred Dine-In settings.
- At the top right, click on Save to confirm.
Below is the list of settings that you can set up and manage on the Merchant Portal:
General
Suggested Tip
Set a suggested tip amount.
Tip: If you want to print tips on the receipt, you can do this in the Printing settings.
Workflow Settings
Scheduled Order Processing
Timed Ticket Printing for Scheduled Orders
Configure the time kitchen tickets will be printed before the customer’s dine-in time for scheduled orders.
Complete Order
Auto Complete Order when Paid
This setting controls whether the dine-in order becomes “Completed” or remains as “Paid” after the check is paid. Turn this setting on if you want to auto-complete the order after payment.
Tip: It’s recommended to turn off this setting if you are using the Eats365 Expedite app, online ordering, or if your restaurant is integrated with a food delivery platform.
Return Home
Return Home after Payment Processing
When enabled, the POS automatically returns to the order-taking screen after payment. If you turn the setting off, the POS stays at the payment screen so you can perform other actions, like making a tip and printing a receipt.
Order Payment
Require Payment when Placing Order
When enabled, all orders automatically require payment. This setting disables the Confirm button on the POS.
Others
Prompt for Party Size Input
When enabled, you are required to enter a party size in the POS before taking an order.
Auto Add Item
Note: This setting is only available when "Prompt for Party Size Input" is turned on.
Auto Add Items when Open Check
When enabled, you can set which items will be automatically added to every open check. For example, in a fast food setting, you might want to automatically add sauce packs to every order.
DeleteScan to Order
Note: Scan to Order settings are available if you have a BYOD license.
For information on how to configure scan to order settings, refer to Configure Scan to Order settings (Quick Serve).