General

Dine-In Overtime Reminder

When enabled, the POS displays a progress bar that provides restaurant staff easy visibility into a table’s turn time progress or the table’s elapsed time, depending on your configured preferences, along with an overtime indicator. 

To learn more about Dine-In Overtime Reminder, refer to Configure Dining Time settings.

Suggested Tip

Set a suggested tip amount. 

Workflow Settings

Order View 

Set the Default Order View.

• Display by Order - All items will be displayed on the order list.
  
  
• Display by Seat - Items on an order will be displayed after selecting a seat number. 
  

Table Sharing

Allow Table Sharing

When enabled, different groups of customers can share the same table. 

Table Sharing Mode

Set the default Table Sharing mode.

• Share Table - When selected, orders from different customer groups display the same table number on their bill.
• Split Table - When selected, orders from different customer groups display split table numbers on their bill.

Clear Table

Clear Table after Order is Paid 

When enabled, the POS automatically clears the table after the order is paid. If this setting is disabled, the table turns green after the order is paid, indicating a clean-up is needed.

Return Home

Return Home after Payment Processing

When enabled, the POS automatically returns to the Table Map screen after payment. If you turn this setting off, the POS stays at the payment screen so you can perform other actions, like making a tip and printing a receipt.

Order Payment

Require Payment when Placing Order

When enabled, all orders automatically require payment. This setting disables the Confirm button on the POS.

Order

Force Enter Party Size

When enabled, you are required to enter a party size in the POS before taking an order.

Auto Add Item

Auto Add Items when Open Check

When enabled, you can set which items will be automatically added to every open check. For example, in a bar setting, you could configure the system to include a complimentary bowl of peanuts with every order.

Order Lock

"Order Lock" allows you to lock an order while an order is being placed or after a bill has been issued to the customer.

Lock Behavior when Issuing Bill

• Ask - A prompt appears on the POS if you want to lock the order after issuing a bill. 
• Auto - The order will be automatically locked after issuing a bill.
• No action - Select if you don’t want the order to be locked after issuing a bill.

Lock Order when Placing Order

When enabled, you won’t be able to add items to an order from another POS while an order is being placed.

Lock Order Alert

When enabled, an alert appears to show which orders are locked. You can set the alert to show up after a set period. For example, if you set the "Order Lock Alert Time" to “10,” the lock order alert will appear on the POS every 10 minutes.

All You Can Eat Menu

All You Can Eat Menu Operation Mode

When enabled, the POS switches to "All You Can Eat Operation Mode." All You Can Eat Menu items will be hidden unless the set All You Can Eat Menu item is added to the order. When disabled, all items including those intended for All You Can Eat Menu only will appear on the order-taking screen. For more information about setting up an All You Can Eat Menu, refer to Create an All You Can Eat Menu. 

Enable Time Gap Between Order

When enabled, you can set the duration that customers need to wait before they can order again. You can set the "Time Gap Between Order" to zero if you want the customers to be able to order anytime.

POS Orders Affect Time Gap Calculation

When enabled, the time gap count starts from the last order on the POS. If you don’t want POS orders to trigger the time gap function, turn this setting off.

Time Gap Affects POS 

By default, the time gap you set for your All You Can Eat Menu only affects orders placed on Scan to Order and PhotoMenu. When this setting is enabled, the time gap also applies to orders placed on the POS. 

Dining Time Calculation

• Seated Time - Allows the system to count the order creation from the POS as the start of dining time.
• Customer Ordering Time - Allows the system to count the first order placed from online applications, such as Scan to Order and PhotoMenu, as the start of dining time.

Enforce Same All You Can Eat Menu Tier in Same Order

When enabled, you can choose to restrict customers from ordering All You Can Eat Menu items included in a different tier. If an item isn’t included in the currently selected tier, the POS disables that item.

Prompt to Select Menu Tier

When enabled, staff will be prompted to select a tier upon enabling "Same Menu Tier" on the order-taking screen.

User App Settings

Allow User App to Place Dine-In Order 

When enabled, users can place dine-in orders from the Eats365 User App.

General

Overtime Reminder 

When enabled, the POS displays a progress bar that provides restaurant staff easy visibility into a table’s turn time progress or the table’s elapsed time, depending on your configured preferences, along with an overtime indicator.

To learn more about Dine-In Overtime Reminder, refer to Configure Dining Time settings.

Suggested Tip 

Set a suggested tip amount.

Workflow Settings

Order View 

Set the default order view.

• Display by Order - All items will be displayed on the order list.
  
• Display by Seat - Items on an order will be displayed after selecting a seat number. 

Table Sharing

Enable Table Sharing

When enabled, different groups of customers can share the same table. 

Table Sharing Mode

Set the default Table Sharing mode.

• Share Table - When selected, orders from different customer groups display the same table number on their bill.
• Split Table - When selected, orders from different customer groups display split table numbers on their bill.

Clear Table

Clear Table after Order is Paid 

When enabled, the POS automatically clears the table after the order is paid. If this setting is disabled, the table turns green after the order is paid, indicating a clean-up is needed.

Return Home

Return Home after Payment Processing

When enabled, the POS automatically returns to the Table Map screen after payment. If you turn this setting off, the POS stays at the payment screen so you can perform other actions, like making a tip and printing a receipt.

Order Payment

Require Payment when Placing Order

When enabled, all orders automatically require payment. This setting disables the Confirm button on the POS.

Print Payment QR Code on Bill

When enabled, a QR Code that customers can scan to pay for their order is printed on the bill.

Play Sound Track upon Self Checkout Complete

When enabled, the POS will play a voiced audio alert to let staff know that a particular table has settled their bill using the Self Checkout feature.

Order

Force Enter Party Size 

When enabled, you are required to enter a party size in the POS before taking an order.

Auto Add Item

Auto Add Items when Open Check

When enabled, you can set which items will be automatically added. For example, in a bar setting, you could configure the system to include a complimentary bowl of peanuts with every order.

Order Lock

Order Lock allows you to lock an order while an order is being placed or after a bill has been issued to the customer. 

Lock Behavior when Issuing Bill

• Ask - A prompt appears on the POS if you want to lock the order after issuing a bill. 
• Auto - The order will be automatically locked after issuing a bill.
• No action - Select if you don’t want the order to be locked after issuing a bill.

Lock Order when Placing Order

When enabled, you won’t be able to add items to an order from another POS while an order is being placed.

Enable Lock Order Alert

When enabled, an alert appears to show which orders are locked. You can set the alert to show up after a set period. For example, if you set the Order Lock Alert Time to “10,” the Lock Order Alert will appear on the POS every 10 minutes.

All You Can Eat Menu

All You Can Eat Menu Operation Mode

When enabled, the POS switches to All You Can Eat Operation Mode. All You Can Eat Menu items will be hidden unless the set All You Can Eat Menu Item is added to the order. When disabled, all items including those intended for All You Can Eat Menu only will appear on the order-taking screen. For more information about setting up an All You Can Eat Menu, refer to Create an All You Can Eat Menu. 

Enable Time Gap Between Order

When enabled, you can set the duration that customers need to wait before they can order again. You can set the Time Gap Between Order to zero if you want the customers to be able to order anytime.

POS Orders Affect Time Gap Calculation

When enabled, the Time Gap count starts from the last order on the POS. If you don’t want POS orders to trigger the Time Gap function, turn this setting off.

Time Gap Affects POS 

By default, the Time Gap you set for your All You Can Eat Menu only affects orders placed on Scan to Order and PhotoMenu. When this setting is enabled, the Time Gap also applies to orders placed on the POS. 

Dining Time Calculation

Choose how you want to calculate the start of dining time:

• Order Creation Time / Seated Time - allows you to count order creation time as the start of dining time.
• First Order from Online Applications except POS & mPOS - allows you to count the first order placed from online applications, such as Scan to Order and PhotoMenu, as the start of dining time.

Scan to Order

For information on how to configure scan to order settings, refer to Configure Scan to Order settings (Full Service).

General

Overtime Reminder 

When enabled, the POS displays a progress bar that provides restaurant staff easy visibility into a table’s turn time progress or the table’s elapsed time, depending on your configured preferences, along with an overtime indicator. 

To learn more about Dine-In Overtime Reminder, refer to Configure Dining Time settings.

Suggested Tip (Global Setting)

A "Suggested Tip" (also called a "tip Guide" or "gratuity guide") is a pre-calculated amount or percentage that a business provides a customer at the point of payment to help them determine how much to tip for a service.

You can customize the suggested tip setting to include the following: 

• Tip percentage - Enter a suggested tip percentage. You can create a maximum of three preset suggested tip amounts.
  
• No Tip - Enable this setting to allow customers to skip adding a tip.
  
• Emoji - Select from the list of available emojis to associate with the tip option. When selected, the emoji appears. The emoji function is only available on the Branded Online Store.
  
• Default option - Tick the checkbox to set the tip percentage as the default tip option. This option will be pre-selected on the checkout page.
  
• Label as 'Most Popular' - Tick the checkbox to label the tip percentage as the most popular option. The "Most Popular" tip suggestion is only available on the Branded Online Store.
  

Maximum Tip Limit (General Setting)

Set the maximum percentage that can be applied to the tip. If the tip amount exceeds the limit, an error message appears. 

Customize Tip Prompt Title & Description (General Setting)

Add a customized tip title and description for the tip selection section. The customized tip prompt title and description you set only appear on the Branded Online Store.

Workflow Settings

Order View 

Set the default order view.

• Display by Order - All items will be displayed on the order list.
  
• Display by Seat - Items on an order will be displayed after selecting a seat number. 
  

Table Sharing

Enable Table Sharing

When enabled, different groups of customers can share the same table. 

Table Sharing Mode

Set the default Table Sharing mode.

• Share Table - When selected, orders from different customer groups display the same table number on their bill.
• Split Table - When selected, orders from different customer groups display split table numbers on their bill.

Clear Table

Clear Table after Order is Paid 

When enabled, the POS automatically clears the table after the order is paid. If this setting is disabled, the table turns green after the order is paid, indicating a clean-up is needed.

Return Home

Return Home after Payment Processing

When enabled, the POS automatically returns to the Table Map screen after payment. If you turn the setting off, the POS stays at the payment screen so you can perform other actions, like making a tip and printing a receipt.

Order Payment

Require Payment when Placing Order

When enabled, all orders automatically require payment. This setting disables the Confirm button on the POS.

Print Payment QR Code on Bill

When enabled, a QR Code that customers can scan to pay for their order is printed on the bill.

Play Sound Track upon Self Checkout Complete

When enabled, the POS will play a voiced audio alert to let staff know that a particular table has settled their bill using the Self Checkout feature.

Enable Self Checkout using Static QR code

When this setting is enabled, you can generate and use static QR codes to process self-checkout payment.

Others

Prompt for Party Size Input

When enabled, you are required to enter a party size in the POS before taking an order.

Auto Add Item

Auto Add Items when Open Check

When enabled, you can set which items will be automatically added to every open check. For example, in a bar setting, you could configure the system to include a complimentary bowl of peanuts with every order.

Lock Order

"Lock Order" allows you to lock an order while an order is being placed or after a bill has been issued to the customer.

When Printing Bill

• Ask to Lock Order - A prompt appears on the POS if you want to lock the order after issuing a bill. 
• Auto Lock Order- The order will be automatically locked after issuing a bill.
• Take No Action - Select if you don’t want the order to be locked after issuing a bill.

Lock Order when Placing Order

When enabled, you won’t be able to add items to an order from another POS while an order is being placed.

Enable Lock Order Alert

When enabled, an alert appears to show which orders are locked. You can set the alert to show up after a set period. For example, if you set the "Order Lock Alert Time" to “10,” the lock order alert will appear on the POS every 10 minutes.

All You Can Eat Menu

All You Can Eat Menu Operation Mode

When enabled, the POS switches to "All You Can Eat Operation Mode." All You Can Eat Menu items will be hidden unless the set All You Can Eat Menu Item is added to the order. When disabled, all items including those intended for All You Can Eat Menu only will appear on the order-taking screen. For more information about setting up an All You Can Eat Menu, refer to Create an All You Can Eat Menu. 

Enable Time Gap Between Order

When enabled, you can set the duration that customers need to wait before they can order again. You can set the "Time Gap Between Order" to zero if you want the customers to be able to order anytime.

POS Orders Affect Time Gap Calculation

When enabled, the time gap count starts from the last order on the POS. If you don’t want POS orders to trigger the time gap function, turn this setting off.

Time Gap Affects POS 

By default, the time gap you set for your All You Can Eat Menu only affects orders placed on Scan to Order and Photo Menu. When this setting is enabled, the time gap also applies to orders placed on the POS. 

Dining Time Calculation

Choose how you want to calculate the start of dining time:

• Order Creation Time - Allows the system to count the order creation from the POS as the start of dining time.
• First Online Ordering Time - Allows the system to count the first order placed from online applications, such as Scan to Order or PhotoMenu, as the start of dining time.

Enforce Same All You Can Eat Menu Tier in Same Order

When enabled, you can choose to restrict customers from ordering All You Can Eat Menu items included in a different tier. If an item isn’t included in the currently selected tier, the POS disables that item.

Prompt to Select Menu Tier

When enabled, staff will be prompted to select a tier upon enabling "Same Menu Tier" on the order-taking screen.

Scan to Order