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Menu Setup

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Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

    • Explore Eats365 products
        • Explore the Eats365 POS screens
        • Restaurant service modes
      • Product updates
          • v2.50 Update: Using membership Points as Tender
          • v2.49 Update: Parking and Retrieving Orders
          • v2.48 Update: Non-sales Items and Void Authorization
          • v2.47 Update: Surcharges and Quantity Limits
    • Set up and Installation
        • Set up and install the Eats365 POS app
        • List of compatible devices
        • Connect an iPad to a network
        • Log in to the Merchant Portal
        • Hardware Setup
        • Scan and pair a printer
    • Menu Setup
        • Set up and manage a Category
        • Set up and manage a Single Item
        • Set up and manage a Kitchen Station
        • Set up and manage Modifiers
        • Set up and manage Special Request Quick Keys
        • Set up and manage a Custom Menu
        • Customize the menu layout
        • Set up and manage Tier Pricing Rules
        • Set up and manage a Combo Item
        • Set up and manage Modifier Master settings
        • Set up a Pickup Station
        • Set up and manage Product and Sub Product Type
        • Set up and manage All You Can Eat Menu
        • Set up and manage Menu Tags
        • Set up and manage Catering Items
    • Table Map Setup
        • Set up and manage Areas and Tables
    • Restaurant Settings
        • Set up and manage Media Group
        • Set up restaurant information
        • Restaurant Codes
    • Dine-In Settings
        • Set up Dine-In settings
    • Takeout Settings
        • Set up Takeout settings
    • Catering settings
        • Set up Catering settings
    • Queuing Settings
        • Set up Queuing
    • System Preferences
        • Manage System Preferences
        • Manage General Preferences
        • Set up and manage Ordering Quantity Limit
    • Device Management
        • Set a primary POS
        • Reset the Eats365 POS
        • Update the Eats365 POS
    • Account Management
        • Change POS password
        • Change the Merchant Portal password
        • Change activation email or phone number
        • Switch between Merchant Portal themes
    • Reservation
        • Set up Reservation
    • Import Tools
        • How to use Import Tools
    • Time Sheets
        • Manage Staff Time Sheet

Table of Contents

Set up and manage Catering Items

Learn how to create and manage Catering Items on the Eats365 POS or on the Merchant Portal.

Catering allows you to create a separate set of menu Items for customers that require large quantities of orders to meet various functions or large social gatherings. This feature functions similarly to Takeout settings, but you can create separate rules for delivery fees, minimum charges, and more. 

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Note: This article discusses how to create and manage Catering Items. For more information on how to create Dine-In or Takeout Items, refer to Set up and manage a Single Item and Set up and manage Combo Items.

Before you start

  • Make sure you’ve already set up the following settings first. Otherwise, you won’t be able to configure these settings on the Items page.
    • Category
    • Product Type and Sub Product Type
    • Tax Group
    • Tier Pricing
  • Allow Role Permission for Catering under Roles and Permissions.
  • Enable Catering under Catering Settings.
  • A Catering Service license is required to use the Catering feature.

Create a Catering Item

Add a Single Item

To add a single Catering Item to your menu, follow the steps below: 

Eats365 POS

  1. Log in to the Eats365 POS.
  2. At the top left, tap Settings .
  3. Tap Menu Setup, then tap Item.
  4. Select Catering.
  5. At the top right, tap Add Item. Then, tap Single Item.
  6. Select the Item language. 
    Note: You must enter a default name for the Single Item. The name becomes available in whatever language the POS app is using. For multi-language menus, after selecting a default language, tap the language drop-down list and select your preferred language. Then, enter the alternate name in that language.
  7. Under Availability and Price, tap the drop-down arrow for Dining Type, then select Catering.
  8. Enter your Single Item’s information and configure your preferred settings.
  9. At the top right, tap Save to confirm.

You can add your Single Item’s information or change these settings on the POS:

General

Upload image

Upload an image of your Item.

Language

Set the language for the menu Item.

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Tip: For multi-language menus, add an Item Name and Description for your default language, then choose another language you support and add the Item’s Name and Description for the additional selected language.

Type

Select if you want your Item to be a Single Item or a Combo Item.

Description (Optional)

Add a description of your Item.

Simplified Name

This setting allows you to create a simplified name for your Item. Simplified names are used when printing on Kitchen Tickets.

Product Type

Select the Product Type to which your Item belongs.

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Note: If you haven’t created a Product Type, this setting only shows Product Type presets.

Sub Product Type

Select the Sub Product Type to which your Item belongs.

Delete

Note: If you haven’t created a Sub Product Type, this setting appears as N/A. There are no Sub Product Type presets available on the POS.

Tax Group

This setting allows you to add a Tax Group to your Item. 

Delete

Note: If you haven't create a Tax Group, this setting appears as N/A.

Category

Select the Category to which your Item belongs.

Delete

Important: You must create a Category before creating your Item. Otherwise, you won’t be able to complete the setup.

Product Code (SKU)

Set a specific Product Code to your Item.

Delete

Note: The Product Code should be a unique 5-digit number and shouldn’t have any duplicates.

Item Code

Set a specific Item Code to your item. 

Delete

Note: The Item Code should be unique and shouldn’t have any duplicates.

Item Barcode

Add your Item’s barcode.

Delete

Note: Item Barcodes should be unique and shouldn’t have any duplicates.

Reporting ID

Set a specific Reporting ID to your Item. 

Excluded from Discount

When turned on, you won’t be able to apply any discount to this Item.

Waive Service Charge

When turned on, service charge will not apply to this item by default.

Available Date

Select the Start and End date for the availability of your Item.

Dining Type

Select if the Item is a Dine-In & Takeout Item, or a Catering Item.

Available for

Select if you want your Item to be available for Catering - Pickup, Catering - Delivery, or both.

List Price

Set how much you want to sell your Item. You can set different prices for Catering - Pickup and Catering - Delivery.

Tier Prices

Tier Pricing Rules allow you to define different pricing rules for your Menu Items based on the time or day. 

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Tip: If another Item already has Tier Prices set up, you can import the Tier Price from the existing Item. To do this, tap Import from another Item, then select the Item with the Tier Prices that you want to import.

Include in Combo Items

Turn this setting on to make the Item available to select when creating Combo options.

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Additional Details

Cost

Add the cost of your Item’s raw materials.

Recommended

When turned on, your Item appears larger on the Eats365 Photo Menu.

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Roles and Permissions

Category’s Permission

This setting shows you the permissions set on the Category to which you’ve assigned your Item. 

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Tip: You can copy the same permissions you set in the Category to your Single Item. To do this, tap Import Permission to Item.

Access Permission

Turn on or off access from applications. 

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Tip: You can enable or disable access to all applications simultaneously. However, it’s recommended that you enable or disable access to each application individually.

Website Permission

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Note: You must allow Access Permission to Website  to show Website Access Permission.

Turn on or off access from the Website.

Role Access Permission

Turn on or off access for different staff roles.

Delete

Tip: You can enable or disable access to all staff roles simultaneously. However, it’s recommended that you enable or disable access to each staff role individually.

Delete

Modifier

To add Modifiers to your item, refer to the article on how to Set up and manage Modifiers.

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Delete

Merchant Portal (Classic Theme)

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Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

  1. Log in to the Merchant Portal. 
  2. Click on Menu Setup, then Item.
  3. Select Catering.
  4. At the top right, click on +Single Item.
  5. Select the Item language. 
    Note: You must enter a default name for the Single Item. The name becomes available in whatever language the POS app is using. For multi-language menus, after selecting a default language, click on the language drop-down list and select your preferred language. Then, enter the alternate name in that language.
  6. Enter your Single Item’s information and configure your preferred settings.
  7. At the top right, click on Save to confirm.  

You can add your Single Item’s information or change these settings on the Merchant Portal:

General

Item image

Upload an image of your Item.

Type

Select if you want your Item to be a Single Item or a Combo Item.

Description (Optional)

Add a description of your Item.

Simplified Name

This setting allows you to create a simplified name for your Item. Simplified names are used when printing Kitchen Tickets.

Product Type

Select the Product Type to which your Item belongs.

Delete

Note: If you haven’t created a Product Type, this setting only shows Product Type presets.

Sub Product Type

Select the Sub Product Type to which your Item belongs.

Delete

Note: If you haven’t created a Sub Product Type, this setting appears as N/A. There are no Sub Product Type presets available on the POS.

Tax Group

This setting allows you to add a Tax Group to your Item. 

Delete

Note: If you haven’t created a Tax Group, this setting appears as N/A.

Category

Select the Category to which your Item belongs.

Delete

Important: You must create a Category before creating your Item. Otherwise, you won’t be able to complete the setup.

Product Code (SKU)

Set a specific Product Code to your Item.

Delete

Note: The Product Code should be a unique 5-digit number and shouldn’t have any duplicates.

Item Code

Set a specific Item Code to your item. 

Delete

Note: The Item Code should be unique and shouldn’t have any duplicates.

Item Barcode

Add your Item’s barcode.

Delete

Note: Item Barcodes should be unique and shouldn’t have any duplicates.

Item code (Reporting)

Set a specific Reporting ID to your Item. 

Exclude from Discount

When turned on, you won’t be able to apply any discount to this Item.

Exempt Service Charge

When turned on, service charge will not apply to this item by default.

Available Date

Select the Start and End date for the availability of your Item.

Available for

Select if you want your Item to be available for Catering - Pickup, Catering - Delivery, or both.

List Price

Set how much you want to sell your Item. You can set different prices for Catering - Pickup and Catering - Delivery.

Tier Prices

Tier Pricing Rules allow you to define different pricing rules for your Menu Items based on the time or day. 

Delete

Tip: If another Item already has Tier Prices set up, you can import the Tier Price from the existing Item. To do this, click on Import from another Item, then select the Item with the Tier Prices that you want to import.

Include in Combo Items

Turn this setting on to make the Item available to select when creating Combo options.

Delete

Additional Details

Cost

Add the cost of your Item’s raw materials.

Recommended

When turned on, your Item appears larger on the Eats365 Photo Menu.

Tag

Add a Menu Tag to your Item to label menu Items and highlight specific attributes.

Role Access Permission

Turn on or off access for different staff roles.

Delete

Tip: You can enable or disable access to all staff roles simultaneously. However, it’s recommended that you enable or disable access to each staff role individually.

Website Permission

Delete

Note: You must allow Access Permission to Website  to show Website Access Permission.

Turn on or off access from the Website.

Application Access Permission

Turn on or off access from applications. 

Delete

Tip: You can enable or disable access to all applications simultaneously. However, it’s recommended that you enable or disable access to each application individually.

Delete

Modifier

To add Modifiers to your item, refer to the article on how to Set up and manage Modifiers.

Delete
Delete

Merchant Portal 2.0

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

  1. Log in to the Merchant Portal. 
  2. Click on Menu Setup, then select Item.
  3. Click on Catering tab.
  4. At the top right, click on +Single Item.
  5. Enter your preferred Item Name. You can set a different name per language. 
  6. Enter your Single Item’s information and configure your preferred settings.
  7. At the top right, click on Save to confirm.

You can add your Single Item’s information or change these settings on the Merchant Portal:

General

Item image

Upload an image of your Item.

Type

Select if you want your Item to be a Single Item or a Combo Item.

Name

Enter your preferred Item Name. You can set a different name per language. 

Description (Optional)

Enter the Item description. You can set a different description per language. 

Simplified Name

This setting allows you to create a simplified name for your Item. Simplified names are used when printing on Kitchen Tickets.

Product Type

Select the Product Type to which your Item belongs.

Delete

Note: If you haven’t created a Product Type, this setting only shows Product Type presets.

Sub Product Type

Select the Sub Product Type to which your Item belongs.

Delete

Note: If you haven’t created a Sub Product Type, this setting appears as N/A. There are no Sub Product Type presets available on the POS.

Tax Group

This setting allows you to add a Tax Group to your Item. 

Delete

Note: If you haven’t created a Tax Group, this setting appears as N/A.

Category

Select the Category to which your Item belongs.

Delete

Important: You must create a Category before creating your Item. Otherwise, you won’t be able to complete the setup.

Product Code (SKU)

Set a specific Product Code to your Item.

Delete

Note: The Product Code should be a unique 5-digit number and shouldn’t have any duplicates.

Item Code

Set a specific Item Code to your item. 

Delete

Note: The Item Code should be unique and shouldn’t have any duplicates.

Item Barcode

Add your Item’s barcode.

Delete

Note: The Item Barcode should be unique and shouldn’t have any duplicates.

Item Code (Reporting)

Set a specific Reporting ID to your Item. 

Exclude from Discount

When turned on, you won’t be able to apply any discount to this Item.

Exempt Service Charge

When turned on, service charge will not apply to this item by default.

Available Date

Select the Start and End date for the availability of your Item.

Available For

Select if you want your Item to be available for Catering - Pickup, Catering - Delivery, or both.

List Price

Set how much you want to sell your Item. You can set different prices for Catering - Pickup and Catering - Takeout.

Tier Pricing

Tier Pricing Rules allow you to define different pricing rules for your Menu Items based on the time or day. 

Delete

Tip: If another Item already has Tier Prices set up, you can import the Tier Price from the existing Item. To do this, click on Import from Another Item, then select the Item with the Tier Prices that you want to import.

Include in Combo Items

Turn this setting on to make the Item available to select when creating Combo options.

Delete

Additional Details

Cost

Add the cost of your Item’s raw materials.

Recommended

When turned on, your Item appears larger on the Eats365 Photo Menu.

Tag

Add a Menu Tag to your Item to label menu Items and highlight specific attributes.

Application Access Permission

Turn on or off access from applications. 

Delete

Tip: You can enable or disable access to all applications simultaneously. However, it’s recommended that you enable or disable access to each application individually.

Online Ordering Permissions

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Note: You must allow Application Access Permission to Online Ordering - Web App  to show Online Ordering Permissions.

Turn on or off access to online orders made on the website.

Role Access Permission

Turn on or off access for different staff roles.

Delete

Tip: You can enable or disable access to all staff roles simultaneously. However, it’s recommended that you enable or disable access to each staff role individually.

Delete

Modifier

To add Modifiers to your item, refer to the article on how to Set up and manage Modifiers.

Delete
Delete

Add a Combo Item

To add a Catering Combo Item to your menu, follow the steps below: 

Eats365 POS

  1. Log in to the Eats365 POS. 
  2. At the top left, tap Settings .
  3. Tap Menu Setup, then tap Item.
  4. Select Catering.
  5. At the top right, tap Add Item. Then, tap Combo Item.
  6. Select the Item language.
    Note: You must enter a default name for the Combo Item. The name becomes available in whatever language the POS app is using. For multi-language menus, after selecting a default language, click on the language drop-down list and select your preferred language. Then, enter the alternate name in that language.
  7. Enter your Combo Item’s information and configure your preferred settings.
  8. At the top right, tap Save to confirm.

You can add your Single Item’s information or change these settings on the POS:

General

Item image

Upload an image of your Item.

Type

Select if you want your Item to be a Single Item or a Combo Item.

Description (Optional)

Add a description of your Item.

Simplified Name

This setting allows you to create a simplified name for your Item. Simplified names are used when printing Kitchen Tickets.

Product Type

Select the Product Type to which your Item belongs.

Delete

Note: If you haven’t created a Product Type, this setting only shows Product Type presets.

Sub Product Type

Select the Sub Product Type to which your Item belongs.

Delete

Note: If you haven’t created a Sub Product Type, this setting appears as N/A. There are no Sub Product Type presets available on the POS.

Tax Group

This setting allows you to add a Tax Group to your Item. 

Delete

Note: If you haven’t created a Tax Group, this setting appears as N/A.

Category

Select the Category to which your Item belongs.

Delete

Important: You must create a Category before creating your Item. Otherwise, you won’t be able to complete the setup.

Product Code (SKU)

Set a specific Product Code to your Item.

Delete

Note: The Product Code should be a unique 5-digit number and shouldn’t have any duplicates.

Item Code

Set a specific Item Code to your item. 

Delete

Note: The Item Code should be unique and shouldn’t have any duplicates.

Item Barcode

Add your Item’s barcode.

Delete

Note: Item Barcodes should be unique and shouldn’t have any duplicates.

Item code (Reporting)

Set a specific Reporting ID to your Item. 

Exclude from Discount

When turned on, you won’t be able to apply any discount to this Item.

Waive Service Charge

When turned on, service charge will not apply to this item by default.

Available Date

Select the Start and End date for the availability of your Item.

Dining Type

Select if the Item is a Dine-In & Takeout Item, or a Catering Item.

Available for

Select if you want your Item to be available for Catering - Pickup, Catering - Delivery, or both.

List Price

Set how much you want to sell your Item. You can set different prices for Catering - Pickup and Catering - Delivery.

Tier Prices

Tier Pricing Rules allow you to define different pricing rules for your Menu Items based on the time or day.

Delete

Tip: If another Item already has Tier Prices set up, you can import the Tier Price from the existing Item. To do this, click on Import from another Item, then select the Item with the Tier Prices that you want to import.

Delete

Additional Details

Cost

Add the cost of your Item’s raw materials.

Recommended

When turned on, your Item appears larger on the Eats365 Photo Menu.

Tag

Add a Menu Tag to your Item to label menu Items and highlight specific attributes.

Role Access Permission

Turn on or off access for different staff roles.

Delete

Tip: You can enable or disable access to all staff roles simultaneously. However, it’s recommended that you enable or disable access to each staff role individually.

Website Permission

Delete

Note: You must allow Access Permission to Website  to show Website Access Permission.

Turn on or off access from the Website.

Application Access Permission

Turn on or off access from applications. 

Delete

Tip: You can enable or disable access to all applications simultaneously. However, it’s recommended that you enable or disable access to each application individually.

Delete

Combo Options

To create options for a Combo Item, click Add Combo Option.

Enter the Combo Option details:

Combo Option Name

Defines the name of the Combo Option.

Mandatory

When enabled, this sets the minimum and the maximum number of options that can be selected for the Combo Option.

Separate Kitchen Ticket

Turn this setting on if you want to print the Combo Option in a separate kitchen ticket.

Default Item

Determines the default item in the Combo Option. You can also choose N/A if you don’t have a preferred default.

Import a Category

To quickly add one or more categories in this Combo Item, choose Import a Category.

Import a Single Item

To quickly add Single Items individually, choose Import a Single Item.

Import from another Item

To quickly add Combo options from an existing Combo, choose Import from another item.

Delete
Delete

Merchant Portal (Classic Theme)

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

  1. Log in to the Merchant Portal. 
  2. Click on Menu Setup, then Item.
  3. Select Catering.
  4. At the top right, click on +Combo Item.
  5. Select the Item language. 
    Note: You must enter a default name for the Combo Item. The name becomes available in whatever language the POS app is using. For multi-language menus, after selecting a default language, click on the language drop-down list and select your preferred language. Then, enter the alternate name in that language.
  6. Enter your Combo Item’s information and configure your preferred settings.
  7. At the top right, click on Save to confirm.  

You can add your Single Item’s information or change these settings on the Merchant Portal:

General

Item image

Upload an image of your Item.

Type

Select if you want your Item to be a Single Item or a Combo Item.

Description (Optional)

Add a description of your Item.

Simplified Name

This setting allows you to create a simplified name for your Item. Simplified names are used when printing Kitchen Tickets.

Product Type

Select the Product Type to which your Item belongs.

Delete

Note: If you haven’t created a Product Type, this setting only shows Product Type presets.

Sub Product Type

Select the Sub Product Type to which your Item belongs.

Delete

Note: If you haven’t created a Sub Product Type, this setting appears as N/A. There are no Sub Product Type presets available on the POS.

Tax Group

This setting allows you to add a Tax Group to your Item. 

Delete

Note: If you haven’t created a Tax Group, this setting appears as N/A.

Category

Select the Category to which your Item belongs.

Delete

Important: You must create a Category before creating your Item. Otherwise, you won’t be able to complete the setup.

Product Code (SKU)

Set a specific Product Code to your Item.

Delete

Note: The Product Code should be a unique 5-digit number and shouldn’t have any duplicates.

Item Code

Set a specific Item Code to your item. 

Delete

Note: The Item Code should be unique and shouldn’t have any duplicates.

Item Barcode

Add your Item’s barcode.

Delete

Note: Item Barcodes should be unique and shouldn’t have any duplicates.

Item code (Reporting)

Set a specific Reporting ID to your Item. 

Exclude from Discount

When turned on, you won’t be able to apply any discount to this Item.

Exempt Service Charge

When turned on, service charge will not apply to this item by default.

Available Date

Select the Start and End date for the availability of your Item.

Available for

Select if you want your Item to be available for Catering - Pickup, Catering - Delivery, or both.

List Price

Set how much you want to sell your Item. You can set different prices for Catering - Pickup and Catering - Delivery.

Tier Prices

Tier Pricing Rules allow you to define different pricing rules for your Menu Items based on the time or day. 

Delete

Tip: If another Item already has Tier Prices set up, you can import the Tier Price from the existing Item. To do this, click on Import from another Item, then select the Item with the Tier Prices that you want to import.

Delete

Additional Details

Cost

Add the cost of your Item’s raw materials.

Recommended

When turned on, your Item appears larger on the Eats365 Photo Menu.

Tag

Add a Menu Tag to your Item to label menu Items and highlight specific attributes.

Role Access Permission

Turn on or off access for different staff roles.

Delete

Tip: You can enable or disable access to all staff roles simultaneously. However, it’s recommended that you enable or disable access to each staff role individually.

Website Permission

Delete

Note: You must allow Access Permission to Website  to show Website Access Permission.

Turn on or off access from the Website.

Application Access Permission

Turn on or off access from applications. 

Delete

Tip: You can enable or disable access to all applications simultaneously. However, it’s recommended that you enable or disable access to each application individually.

Delete

Combo Options

To create options for a Combo Item, click Add Combo Option.

Enter the Combo Option details:

Combo Option Name

Defines the name of the Combo Option.

Mandatory

When enabled, this sets the minimum and the maximum number of options that can be selected for the Combo Option.

Separate Kitchen Ticket

Turn this setting on if you want to print the Combo Option in a separate kitchen ticket.

Default Item

Determines the default item in the Combo Option. You can also choose N/A if you don’t have a preferred default.

Import a Category

To quickly add one or more categories in this Combo Item, choose Import a Category.

Import a Single Item

To quickly add Single Items individually, choose Import a Single Item.

Import from another Item

To quickly add Combo options from an existing Combo, choose Import from another item.

Delete
Delete

Merchant Portal 2.0

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

  1. Log in to the Merchant Portal. 
  2. Click on Menu Setup, then select Item.
  3. Click on Catering tab.
  4. At the top right, click on +Combo Item.
  5. Enter your preferred Item Name. You can set a different name per language. 
  6. Enter your Combo Item’s information and configure your preferred settings.
  7. At the top right, click on Save to confirm.  

You can add your Combo Item’s information or change these settings on the Merchant Portal:

General

Item image

Upload an image of your Item.

Type

Select if you want your Item to be a Single Item or a Combo Item.

Description (Optional)

Add a description of your Item.

Simplified Name

This setting allows you to create a simplified name for your Item. Simplified names are used when printing Kitchen Tickets.

Product Type

Select the Product Type to which your Item belongs.

Delete

Note: If you haven’t created a Product Type, this setting only shows Product Type presets.

Sub Product Type

Select the Sub Product Type to which your Item belongs.

Delete

Note: If you haven’t created a Sub Product Type, this setting appears as N/A. There are no Sub Product Type presets available on the POS.

Tax Group

This setting allows you to add a Tax Group to your Item. 

Delete

Note: If you haven’t created a Tax Group, this setting appears as N/A.

Category

Select the Category to which your Item belongs.

Delete

Important: You must create a Category before creating your Item. Otherwise, you won’t be able to complete the setup.

Product Code (SKU)

Set a specific Product Code to your Item.

Delete

Note: The Product Code should be a unique 5-digit number and shouldn’t have any duplicates.

Item Code

Set a specific Item Code to your item. 

Delete

Note: The Item Code should be unique and shouldn’t have any duplicates.

Item Barcode

Add your Item’s barcode.

Delete

Note: Item Barcodes should be unique and shouldn’t have any duplicates.

Item code (Reporting)

Set a specific Reporting ID to your Item. 

Exclude from Discount

When turned on, you won’t be able to apply any discount to this Item.

Exempt Service Charge

When turned on, service charge will not apply to this item by default.

Available Date

Select the Start and End date for the availability of your Item.

Available for

Select if you want your Item to be available for Catering - Pickup, Catering - Delivery, or both.

List Price

Set how much you want to sell your Item. You can set different prices for Catering - Pickup and Catering - Delivery.

Tier Prices

Tier Pricing Rules allow you to define different pricing rules for your Menu Items based on the time or day. 

Delete

Tip: If another Item already has Tier Prices set up, you can import the Tier Price from the existing Item. To do this, click on Import from another Item, then select the Item with the Tier Prices that you want to import.

Delete

Additional Details

Cost

Add the cost of your Item’s raw materials.

Recommended

When turned on, your Item appears larger on the Eats365 Photo Menu.

Tag

Add a Menu Tag to your Item to label menu Items and highlight specific attributes.

Role Access Permission

Turn on or off access for different staff roles.

Delete

Tip: You can enable or disable access to all staff roles simultaneously. However, it’s recommended that you enable or disable access to each staff role individually.

Online Ordering Permissions

Delete

Note: You must allow Application Access Permission to Online Ordering - Web App  to show Online Ordering Permissions.

Turn on or off access to online orders made on the website.

Application Access Permission

Turn on or off access from applications. 

Delete

Tip: You can enable or disable access to all applications simultaneously. However, it’s recommended that you enable or disable access to each application individually.

Delete

Combo Options

To create options for a Combo Item, click Add Combo Option.

Enter the Combo Option details:

Combo Option Name

Defines the name of the Combo Option.

Mandatory

When enabled, this sets the minimum and the maximum number of options that can be selected for the Combo Option.

Separate Kitchen Ticket

Turn this setting on if you want to print the Combo Option in a separate kitchen ticket.

Default Item

Determines the default item in the Combo Option. You can also choose N/A if you don’t have a preferred default.

Import a Category

To quickly add one or more categories in this Combo Item, choose Import a Category.

Import a Single Item

To quickly add Single Items individually, choose Import a Single Item.

Import from another Item

To quickly add Combo options from an existing Combo, choose Import from another item.

Delete
Delete

Manage Catering Items

Edit an Item

To edit an Item, follow the steps below:

Eats365 POS

  1. Log in to the Eats365 POS. 
  2. At the top left, tap Settings .
  3. Tap Menu Setup, then tap Item.
  4. Select Catering.
  5. Tap the item that you want to edit. 
  6. Update your Item’s details.
  7. At the top right, tap Save to confirm.
Delete

Merchant Portal (Classic Theme)

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

  1. Log in to the Merchant Portal. 
  2. Click on Menu Setup, then Item.
  3. Select Catering.
  4. Select the item that you want to edit. Then, click on Edit .
  5. Update your Item.
  6. At the top right, click on Save to confirm.
Delete

Merchant Portal 2.0

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

  1. Log in to the Merchant Portal. 
  2. Click on Menu Setup, then select Item.
  3. Click on Catering tab.
  4. On the Item that you want to edit, click on Edit .
  5. Update your item.
  6. At the top right, click on Save to confirm.
Delete

Delete an Item

To delete an Item, follow the steps below:

Delete

Important: If you are deleting a Single Item that’s linked to a Combo option, you must delete the Combo option first before you can delete your Single Item.

Eats365 POS

  1. Log in to the Eats365 POS. 
  2. At the top left, tap Settings .
  3. Tap Menu Setup, then tap Item.
  4. Select Catering.
  5. Tap the three dotsfor the Item you want to remove. Then, tap Remove .
  6. Tap Delete to confirm.
Delete

Merchant Portal (Classic Theme)

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

  1. Log in to the Merchant Portal. 
  2. Click on Menu Setup, then Item.
  3. Select Catering.
  4. Select the item that you want to delete. Then, click on Delete . A prompt appears to confirm if you want to delete the Item.
  5. Click on Confirm.
Delete

Merchant Portal 2.0

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

  1. Log in to the Merchant Portal. 
  2. Click on Menu Setup, then select Item.
  3. Click on Catering tab.
  4. On the Item that you want to delete, click on Delete.
  5. Click on Confirm to delete.
Delete

Delete multiple Items

If you want to delete multiple Items simultaneously, follow the steps below: 

Delete

Note: Deleting multiple Items is only supported on the Merchant Portal.

Merchant Portal (Classic Theme)

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

  1. Log in to the Merchant Portal. 
  2. Click on Menu Setup, then Item.
  3. Select Catering.
  4. Next to the Items that you want to delete, click on the check box .
  5. At the top of the Items, click on Delete. A prompt appears to confirm if you want to delete the Item. 
  6. Click on Confirm.
Delete

Merchant Portal 2.0

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

  1. Log in to the Merchant Portal. 
  2. Click on Menu Setup, then select Item.
  3. Click on Catering tab.
  4. Next to the Items that you want to delete, click on the check box .
  5. At the top of the Items, click on Bulk Action and choose Delete.
  6. Click on Confirm to delete the Items.
Delete

Create a copy of an Item

Why you need to create a copy of an Item

  • To move your Item to a different category. You won’t be able to do so unless you create a copy of your Item. Once an Item has been saved under a category, you won’t be able to change it from the Item page. 
  • To customize your Item before adding it to a Combo option.

To create a copy of your Item, follow the steps below: 

Eats365 POS

  1. Log in to the Eats365 POS. 
  2. At the top left, tap Settings .
  3. Tap Menu Setup, then tap Item.
  4. Select Catering.
  5. Tap the three dots  for the Item you want to make a copy of. Then, tap Copy to a new Item .
  6. Tap Delete to confirm.
Delete

Merchant Portal (Classic Theme)

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

  1. Log in to the Merchant Portal. 
  2. Click on Menu Setup, then Item.
  3. Select Catering.
  4. Select the Item that you want to edit. Then, click on Copy.
  5. Make your changes, if you have any. 
    Note: Make sure to update your Item’s Product Code and Item Code. An Item’s Product Code and Item Code should be unique and should not have any duplicates.
  6. At the top right, click on Save to confirm.
Delete

Merchant Portal 2.0

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

  1. Log in to the Merchant Portal.
  2. Click on Menu Setup, then select Item.
  3. Click on Catering tab.
  4. On the Item that you want to copy, click on Copy.
  5. Make your changes, if you have any. 
    Note: Make sure to update your Item’s Product Code and Item Code. An Item’s Product Code and Item Code should be unique and should not have any duplicates.
  6. At the top right, click on Save to confirm.
Delete

Create a copy of multiple Items

When you create a copy of multiple Items, you can change multiple settings on different Items simultaneously. These settings include Item Category, Availability, and Roles and Permissions.

Delete

Note: Product Code, Item Code, and Item Barcode won’t be copied when you create a copy of multiple Items. You need to update each one manually on their individual settings.

To create a copy of multiple Items, follow the steps below: 

Merchant Portal (Classic Theme)

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

  1. Log in to the Merchant Portal. 
  2. Click on Menu Setup, then Item.
  3. Select Catering.
  4. Next to the Items that you want to copy, click on the check box .
  5. At the top of the Items, click on Copy.
  6. Make your changes, if you have any.
  7. At the top right, click on Copy to confirm.
Delete

Merchant Portal 2.0

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

  1. Log in to the Merchant Portal. 
  2. Click on Menu Setup, then select Item.
  3. Click on Catering tab.
  4. Next to the Items that you want to copy, click on the check box .
  5. At the top of the Items, click on Bulk Action and choose Copy.
  6. Choose the settings you’d like to retain.
  7. At the top right, click on Copy.
Delete
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