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Set up and Installation

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    • Explore Eats365 products
        • Explore the Eats365 POS screens
        • Restaurant service modes
      • Guides by restaurant type
          • Use Eats365 in a fine dining setup
          • Use Eats365 in a fast food setup
          • Use Eats365 in a casual dining setup
          • Use Eats365 in a specialty restaurant setup
          • Use Eats365 in an all-you-can-eat setup
    • Set up and Installation
        • Set up and install the Eats365 POS app
        • List of compatible devices
        • Connect an iPad to a network
        • Log in to the Eats365 Merchant Portal
        • Hardware Setup
    • Menu Setup
        • Set up and manage a Category (Full Service)
        • Set up and manage a Category (Quick Serve)
        • Set up and manage a Category (Food Court)
        • Set up and manage Product and Sub Product Type
        • Set up and manage a Single Item (Full Service)
        • Set up and manage a Single Item (Quick Serve)
        • Set up and manage a Single Item (Food Court)
        • Set up and manage a Combo Item (Full Service)
        • Set up and manage a Combo Item (Quick Serve)
        • Set up and manage a Combo Item (Food Court)
        • Set up and manage Catering Items
        • Set up and manage a Custom Menu
        • Set up a tax-inclusive menu
        • Set up and manage Modifiers
        • Set up and manage Modifier Masters
        • Set up and manage Modifier Presets
        • Set up and manage Tier Pricing Rules
        • Allocate item sales to different sales categories
        • Set up and manage a Kitchen Station
        • Set up a Pickup Station
        • Set up a Pickup Station (Food Court)
        • Customize the menu layout
        • Set up and manage Special Request Quick Keys
        • Set up and manage Menu Tags
        • View and manage Inventory
    • Table Map Setup
        • Set up and manage Areas and Tables
    • Restaurant Settings
        • Set up restaurant information
        • Restaurant Codes
        • Set up and manage Media Group
        • Set up and manage a Reporting Period
    • Dine-In Settings
        • Set up Dine-In settings (Full Service)
        • Set up Dine-In settings (Quick Serve)
        • Set up Dine-In settings (Food Court)
        • Configure Dining Time settings
        • Set up Self Checkout for Dine-in orders
    • Takeout Settings
        • Set up Takeout settings
        • Set up Takeout settings (Food Court)
    • Catering settings
        • Set up Catering settings
    • Queuing Settings
        • Set up Queuing
        • Set up VIP Queuing
        • Set up Online Queuing
    • System Preferences
        • Manage General Preferences
        • Manage System Preferences (Full Service)
        • Manage System Preferences (Quick Serve)
        • Manage System Preferences (Food Court)
        • Set up and manage Ordering Quantity Limit
        • Modify Action Button options
        • Set up a Revenue Center
        • Enable Sequential Order Number
        • Configure Audit Log settings
    • Device Management
        • Set a primary POS
        • Reset the Eats365 POS
        • Update the Eats365 POS
        • Change POS device name
        • Configure POS to sign out automatically
        • Maintain restaurant operations using Offline Mode
        • Configure POS login preferences
        • Available features when in Offline Mode
    • Account Management
        • Change POS password
        • Change the Merchant Portal password
        • Change activation email or phone number
        • Switch between Merchant Portal themes
    • Reservation
        • Set up Reservation
    • Import Tools
        • How to use Import Tools
    • Time Sheets
        • Manage staff time sheet
    • Menu Template
        • Create and manage a Menu Template
        • Set up and manage a Location Group
        • Apply pricing changes to shops in a Location Group
    • Scan to Order
        • Set up Static QR Code
        • Set up Dynamic QR Code
        • Configure Scan to Order settings (Full Service)
        • Configure Scan to Order settings (Quick Serve)
        • Configure Scan to Order settings (Food Court)
    • All You Can Eat Menu
        • Create an All You Can Eat Menu
        • Configure general All You Can Eat Menu settings
        • Enable All You Can Eat mode on the Eats365 POS
        • Set up a Menu Tier for All You Can Eat Menu
    • Food Court Settings
        • Add a vendor to a food court restaurant
        • Assign a vendor to a POS terminal (Food Court)
        • Set up unique menus for each food court vendor (Food Court)
        • Set up a centralized cashier (Food Court)

Table of Contents

Hardware Setup

Learn how to prepare the hardware you’ll need for your restaurant to use Eats365 POS.

To prepare your restaurant for using Eats365 Core and Expansion Modules, it is important to have the correct hardware setup to ensure efficient communication across all connected devices. There are a number of configuration options that you can use depending on your restaurant’s scale and needs. This article will guide you through the basic hardware, covering networking and cross-device connectivity.

What you need to get started

  • A stable internet connection with at least 10 Mbps download and 5 Mbps upload speeds
  • A modem
  • A router
  • Network cables to connect your devices to the same network
  • A compatible iPad unit secured to an iPad stand
  • iPad Ethernet adapter (for wired connection)
    Note: You can choose to use Wi-Fi and connect the iPad to the router wirelessly, however, it’s recommended to use an iPad Ethernet adapter to ensure that the POS terminal gets consistent connection to the router.
  • Compatible printers that can print Receipts and Kitchen Tickets
  • A cash drawer and its included cables
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Tip: Depending on your restaurant’s size, Network Switches may be required to accommodate multiple hard-wired devices within the same local network. Alternatively, restaurants that prefer wireless connections may need multiple access points to ensure robust Wi-Fi performance and broader signal coverage.

The diagram below shows the basic setup for the network and hardware.

Connect your devices

To connect your devices to the same router, follow the steps below:

1. Set up router

Connect an Ethernet cable to the WAN or Internet port of your router. Then, connect the other end to the WAN or Internet port of the modem that was provided by your Internet Service Provider (ISP).


2. Create a Local Network

Wired connection

Ensure that there are sufficient Ethernet ports on your router to connect iPads, printers, and other supported connected devices. 

Additional Ports

Connect a Network Switch to the router using an Ethernet cable. 


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Note: A standard router typically has a limited number of Ethernet ports. Network switches allow you to expand the number of Ethernet ports, enabling you to connect multiple devices and remain in the same local network.

Wireless connection

To connect devices wirelessly, you must have a supported Wi-Fi router. Some ISPs may provide all-in-one devices that would allow you to connect your devices to the Wi-Fi using the device provided by your ISP.

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Important:

  • Wi-Fi Routers must be Wi-Fi 5 (802.11 ac) and up.
  • Larger establishments may require additional wireless access points to ensure robust Wi-Fi performance and broader signal coverage.
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3. Connect an iPad to the router

The Eats365 POS on your iPad can work on both wireless and wired Ethernet connections. For further instructions, refer to Connect an iPad to the network.

iPad stand

If the POS is a stationary device, it’s recommended to use an iPad stand with your iPad for both convenience and functionality. For recommended iPad stands, refer to iPad Point of Sale & Secure Stands.


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4. Set up a printer

Connect your printer to the router or network switch using an Ethernet cable. 


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Tip: It’s recommended to have at least one printer to print receipts and one another to manage kitchen tickets.

Once your printer is set up and connected to the network, pair the printer to the POS. For further instructions, refer to Scan and pair a printer.

Configure printer preferences

You can set your printer to handle multiple jobs. For a list of different printer configurations, refer to the list below:

  • Configure a receipt printer with cash drawer
  • Configure a receipt printer for tables
  • Configure a receipt printer to print Shift Report
  • Configure Kitchen Printers for each Kitchen Station
  • Configure Kitchen Printer to print expeditor list
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5. Connect a cash drawer to a receipt printer

Connect the cash drawer to the receipt printer using the cable that came with the cash drawer.


Once the POS is set up and the cash drawer is connected to the printer, you can set the cash drawer to automatically open whenever a cash payment is made. For further instructions, refer to Scan and pair a printer.

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set up hardware connect devices connect to wifi router network connect cash drawer to internet internet connection basic setup

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Related Articles

  • Connect an iPad to a network
  • List of compatible devices
  • Scan and pair a printer
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