Order Handling
Table of Contents
Use All You Can Eat mode on the Eats365 POS
Learn how to perform operations for your restaurant’s All You Can Eat service.
The All You Can Eat mode allows you to process orders for your restaurant’s All You Can Eat Menu using the same POS terminal as your regular menu. If you use other Eats365 Modules for self-service All You Can Eat ordering, such as Scan to Order or PhotoMenu, you may need to configure those modules to display the All You Can Eat Menu before customers can place orders.
Before using the All You Can Eat mode on the Eats365 POS for order-taking, you must first create an All You Can Eat Menu and configure the settings to fit your restaurant’s All You Can Eat service preferences.
Note: All You Can Eat mode is only available for the Dine-in service of Full Service restaurants.
Once the All You Can Eat service, including menu and configured settings, is ready for your restaurant, you can start taking orders.
Tip:
- If your restaurant offers an All You Can Eat service with tiers and differing prices and menu items, you can create Menu Tiers for your All You Can Eat menu to differentiate the inclusions of each tier.
Note: Menu Tier is not currently supported on PhotoMenu. - If you have specific All You Can Eat menu items according to age groups, you can configure the POS to require entering party size by age group in System Preferences to set limitations based on age group.
- You can create Ordering Quantity Limit rules to set restrictions based on party size, order attempt, and more. Once you’ve created the necessary rule, you can attach the rule in the All You Can Eat menu’s settings.
In this article, you’ll learn how to enable All You Can Eat mode, take All You Can Eat orders, and accept orders placed using Scan to Order and PhotoMenu.
Enable All You Can Eat mode
By default, the All You Can Eat mode is disabled on the POS. This means that all your menu items, including menu items tagged as All You Can Eat items, are available to select on the POS menu. However, when enabled, all items tagged as All You Can Eat items won’t appear in the menu unless the All You Can Eat Menu is activated.
You can switch the POS to All You Can Eat mode by enabling the setting on the POS or the Merchant Portal. Then, once enabled, you can start taking orders.
To turn on All You Can Eat Menu Operation Mode on the POS, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
- At the top left, tap Settings
. - Under "Settings," tap Dine-In. Then, select Workflow Settings.
- Under "All You Can Eat Menu," turn on All You Can Eat Menu Operation Mode
.
- At the top right, tap Save to confirm.
Merchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Dine-In.
- Click on Workflow.
- Under "All You Can Eat Menu," turn on All You Can Eat Menu Operation Mode
.
- At the top right, click on Save to confirm.
Merchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Dine-In.
- Click on Workflow.
- Under "All You Can Eat Menu," turn on All You Can Eat Menu Operation Mode
. 
- At the top right, click on Save to confirm.
Display All You Can Eat items on the menu
To display All You Can Eat menu items on the POS order-taking screen, you must activate the All You Can Eat Menu by adding the representing item combinations you’ve set for the All You Can Eat Menu during setup.
Tip: In a typical All You Can Eat service setup, only the representing items are priced because a customer only has to pay once to get access to the whole All You Can Eat selection. During order-taking, for parties of two or more, make sure to add representing items according to the total number of dining customers to avoid deficits in your records.
Activate All You Can Eat ordering on the POS
Before you can place All You Can Eat orders on the POS, you must first activate the All You Can Eat Menu on the POS.
If you have Menu Tiers set up for your restaurant’s All You Can Eat menu, you can apply the same tier to all customers in the same party to ensure that the whole table orders from the same tier.
Important: You must have the permission “Change All You Can Eat Menu Tier” enabled to toggle the "Same Menu Tier" setting on the order-taking screen. For more information on how to enable permissions, refer to Manage staff roles and permissions.
- Log in to the Eats365 POS and perform seating.
- Toggle on Same Menu Tier to apply the same tier to all customers within a party group. If you don’t have Menu Tiers set up, proceed to step 4.
- Choose the table’s preferred All You Can Eat tier.
Note: When this setting is enabled, customers won’t be able to order from a different tier. For example, if the customer orders the “Basic” menu tier, they won’t be able to add items included in the “Premium” menu tier.- To change the selected menu tier, tap Edit
.
- To change the selected menu tier, tap Edit
- On the order-taking screen, select the representing item(s) that you’ve configured to display the All You Can Eat Menu on the POS.
Note: If a representing item isn’t included in the currently selected tier, the POS disables that item.
- If there’s more than one customer in the party group, tap the seat number to take orders by seat number.
- If there’s more than one customer in the party group, tap the seat number to take orders by seat number.
- Tap Confirm.
Once the POS successfully matches the representing item(s) to an existing All You Can Eat menu, the All You Can Eat items from that menu should appear on the POS.
Activate All You Can Eat ordering for Scan to Order
Before dine-in customers can use Scan to Order to order from your restaurant’s All You Can Eat menu, you must first activate the All You Can Eat Menu for them using the POS.
To allow customers to order All You Can Eat menu items using their mobile device, follow the steps below:
- Log in to the Eats365 POS and perform seating.
- On the order screen, if there’s more than one customer in the party group, tap the seat number to take orders by seat number.
- Select the representing item(s) that you’ve configured to display the All You Can Eat Menu on the POS.
- Tap Confirm.
Once the order is confirmed, the POS will issue a ticket with a printed QR Code that the customer will use to order.
DeleteActivate All You Can Eat ordering for PhotoMenu
If the “Order Creation is required when ordering with eMenu” function is enabled in the PhotoMenu shared settings, customers will only be able to place an order on the PhotoMenu after a bill is created for their table using the POS. Staff must first activate the All You Can Eat service for the table before they can start ordering All You Can Eat items.
Refer to Configure PhotoMenu settings to learn more.
To allow customers to order All You Can Eat menu items using the PhotoMenu, follow the steps below:
- Log in to the Eats365 POS and perform seating.
- On the order screen, if there’s more than one customer in the party group, tap the seat number to take orders by seat number.
- Select the representing item(s) that you’ve configured to display the All You Can Eat Menu on the POS.
- Tap Confirm.
Take orders for All You Can Eat service
Important: You can only start adding All You Can Eat items to an order if All You Can Eat has been activated for the customer or table.
To start taking All You Can Eat orders on the POS, follow the steps below:
- If there is more than one customer in a party group, on the order-taking screen, tap the seat number to take orders by seat number. For single dining customers, proceed to the next step.
- Add the customer’s All You Can Eat order(s).
- Tap Confirm to finish adding items to the order.
To learn how to handle orders, refer to Manage new orders and Process a payment for an order.
Accept All You Can Eat orders placed using Scan to Order and PhotoMenu
When customers dine at your restaurant and place orders using Scan to Order or PhotoMenu, all orders are sent to your POS. You can manually accept the orders or configure the POS to automatically accept based on your Scan to Order or PhotoMenu settings.
To learn how to accept new orders, refer to Manage new orders.