Reservation
Table of Contents
Set up Reservation
Learn how to turn on Reservation on the Merchant Portal to allow customers to book reservations in your restaurant.
The Reservation feature allows customers to book a table in your restaurant ahead of time. This feature ensures that customers have guaranteed seats upon coming to the restaurant.
In this article, you’ll learn how to turn on Reservation on the Merchant Portal, as well as, configure Reservation to your preferred settings.
Important:
- You must have a Reservation license to start accepting reservations on the Eats365 POS. Contact us for more information on how to acquire a Reservation license.
- You must enable Reservation on the Merchant Portal to use this setting on the Eats365 POS. Reservation settings can only be enabled and managed from the Merchant Portal.
Enable Reservation on the Merchant Portal
To allow reservations in your restaurant, follow the steps below:
Merchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Reservation, then click on General.
- Turn on Enable Reservation
. - Under Basic Settings, complete the necessary information to configure your Reservation settings.
- To accept reservations even when tables are fully booked, turn on Reservation Overbook .
- Select the minimum and maximum Party Size Range that you want to accept.
- Select the earliest and latest Time Range that customers can place their reservations.
- To accept reservations even when tables are fully booked, turn on Reservation Overbook
- If you want to manually assign tables to customers, turn on Assign Table .
Note: When this setting is turned on, you must assign a table to the customer after selecting Attend on the POS. - At the top right, click on Save to confirm.
Once Reservation is turned on, you can further customize the Reservation settings, such as set up when to accept reservations and create a seating preference.
DeleteMerchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- On the left panel, click on Reservation, then click on General.
- Turn on Enable Reservation
. - Under Basic Settings, complete the necessary information to configure your Reservation settings.
- To accept reservations even when tables are fully booked, turn on Reservation Overbook .
- Select the minimum and maximum Party Size Range that you want to accept.
- Select the earliest and latest Time Range that customers can place their reservations.
- To accept reservations even when tables are fully booked, turn on Reservation Overbook
- If you want to manually assign tables to customers, turn on Assign Table .
Note: When this setting is turned on, you must assign a table to the customer after selecting Attend on the POS. - At the top right, click on Save to confirm.
Once Reservation is turned on, you can further customize the Reservation settings, such as set up when to accept reservations and create a seating preference.
DeleteSet up Regular Capacity settings
Regular Capacity allows you to set when and how customers can book reservations when the restaurant is at regular capacity or on a typical operating day.
Tip: You can set up different Reservation settings for holidays and special occasions. Refer to the Special Capacity section.
To configure the Regular Capacity settings, follow the steps below:
Merchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Reservation, then click on Regular Capacity.
- Select a day when you want to accept reservations.
- To accept reservations, select Accept Reservation from the drop-down list.
- Set a cut-off time for reservations. The cut-off time determines until when can customers book a reservation. For example, if you set the cut-off time to 14:00, customers must place their orders between the opening hour and 14:00. Customers can no longer book a reservation after 14:00.
- Enter the Reservation Start Time and End Time. The Reservation Start and End time determine the available window when customers can book a reservation. For example, if you want to accept dinner reservations from 18:00 to 23:00, you can enter 18:00 as the Start Time and 23:00 as the End Time.
- Select the Reservation Interval. The Reservation Interval determines how far apart the reservation time slots should be. For example, if you choose an interval of 30 minutes for dinner reservations available from 18:00 to 23:00, the reservation time interval in the POS shows up as 18:00, 18:30, 19:00, and so on.
- Enter how many seats are available for reservations.
- Set the Turn Time. The Turn Time determines how long the party can stay in the restaurant.
- (Optional) To configure different settings for another reservation period, click on +Add New. Then, repeat the steps above. For example, you can set up different settings for lunch and dinner reservations.
- To apply the same settings to all days of the week, click on Copy settings to all. You can also manually configure the settings for other days of the week by selecting the day and repeating the steps above.
- At the top right, click on Save to confirm changes.
Merchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- On the left panel, click on Reservation, then click on Regular Capacity.
- Select a day when you want to accept reservations.
- To accept reservations, select Accept Reservation from the drop-down list.
- Set a cut-off time for reservations. The cut-off time determines until when can customers book a reservation. For example, if you set the cut-off time to 14:00, customers must place their orders between the opening hour and 14:00. Customers can no longer book a reservation after 14:00.
- Enter the Reservation Start Time and End Time. The Reservation Start and End time determine the available window when customers can book a reservation. For example, if you want to accept dinner reservations from 18:00 to 23:00, you can enter 18:00 as the Start Time and 23:00 as the End Time.
- Select the Reservation Interval. The Reservation Interval determines how far apart the reservation time slots should be. For example, if you choose an interval of 30 minutes for dinner reservations available from 18:00 to 23:00, the reservation time interval in the POS shows up as 18:00, 18:30, 19:00, and so on.
- Enter how many seats are available for reservations.
- Set the Turn Time. The Turn Time determines how long the party can stay in the restaurant.
- (Optional) To configure different settings for another reservation period, click on +Add New. Then, repeat the steps above. For example, you can set up different settings for lunch and dinner reservations.
- To apply the same settings to all days of the week, click on Copy settings to all. You can also manually configure the settings for other days of the week by selecting the day and repeating the steps above.
- At the top right, click on Save to confirm changes.
Set up Special Capacity settings
If you want to customize your Reservation settings to have a different setup for holidays and special occasions, you can configure this in the Special Capacity settings.
Important: You must have access to the Admin Portal to set up Special Capacity settings. The Date Group, which defines holidays and other special occasions, can only be created if you have access to the Admin Portal.
To configure the Special Capacity settings, follow the steps below:
Merchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Reservation, then click on Special Capacity.
- At the top right, click on +Capacity.
- Select the Date Group when you want to accept reservations.
- To accept reservations, select Accept Reservation from the drop-down list.
- Set a cut-off time for reservations. The cut-off time determines the time until when can customers book a reservation. For example, if you set the cut-off time to 14:00, customers must place their orders between the opening hour and 14:00. Customers can no longer book a reservation after 14:00.
- Enter the Reservation Start Time and End Time. The Reservation Start and End time determines the available window when customers can book a reservation. For example, if you want to accept dinner reservations from 18:00 to 23:00, you can enter 18:00 as the Start Time and 23:00 as the End Time.
- Select the Reservation Interval. The Reservation Interval determines how far apart the Reservation time slots should be. For example, if you choose an interval of 30 minutes for dinner reservations available from 18:00 to 23:00, the reservation time interval in the POS shows up as 18:00, 18:30, 19:00, and so on.
- Enter how many seats are available for reservations.
- Set the Turn Time. The Turn Time determines how long the party can stay in the restaurant.
- (Optional) To configure different settings for another reservation period, click on +Add New. Then, repeat the steps above. For example, you can set up different settings for lunch and dinner reservations.
- At the top right, click on Save to confirm changes.
Merchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- On the left panel, click on Reservation, then click on Special Capacity.
- At the top right, click on +Capacity.
- Select the Date Group when you want to accept reservations.
- To accept reservations, select Accept Reservation from the drop-down list.
- Set a cut-off time for reservations. The cut-off time determines the time until when can customers book a reservation. For example, if you set the cut-off time to 14:00, customers must place their orders between the opening hour and 14:00. Customers can no longer book a reservation after 14:00.
- Enter the Reservation Start Time and End Time. The Reservation Start and End time determines the available window when customers can book a reservation. For example, if you want to accept dinner reservations from 18:00 to 23:00, you can enter 18:00 as the Start Time and 23:00 as the End Time.
- Select the Reservation Interval. The Reservation Interval determines how far apart the Reservation time slots should be. For example, if you choose an interval of 30 minutes for dinner reservations available from 18:00 to 23:00, the reservation time interval in the POS shows up as 18:00, 18:30, 19:00, and so on.
- Enter how many seats are available for reservations.
- Set the Turn Time. The Turn Time determines how long the party can stay in the restaurant.
- (Optional) To configure different settings for another reservation period, click on +Add New. Then, repeat the steps above. For example, you can set up different settings for lunch and dinner reservations.
- At the top right, click on Save to confirm changes.
Add Seating Preference
The Seating Preference setting allows you to add seating options for customers. When you add a seating option, customers can choose where they want to sit based on the options available.
To add a seating option, follow the steps below:
Merchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Reservation, then click on Seating Preference.
- Click on +Add New. Then, add the Seating Preference Name.
- At the top right, click on Save to confirm.
Merchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- On the left panel, click on Reservation, then click on Seating Preference.
- Click on +Add New. Then, add the Seating Preference Name.
- At the top right, click on Save to confirm.