Dine-In Settings

Table of Contents

Set up Dine-In settings

Learn how to configure your restaurant’s Dine-In workflow and settings on the Eats365 POS app or on the Merchant Portal.

Dine-In settings contain useful settings that you can configure to help you run and manage a full-service type restaurant smoothly based on your preferences.

In this article, you’ll learn how to manage Dine-In settings, which cover General, Workflow, User App, and Scan to Order settings.

Set up or manage Dine-In settings

To set up or manage your Dine-In settings, follow the steps below:

Eats365 POS

Log in to the Eats365 POS.
At the top left, tap Settings .
Under Settings, tap Dine-In.
Set up your preferred Dine-In settings.
At the top right, tap Save to confirm.

Below is the list of settings that you can set up and manage on the POS:

General

Dine-In Overtime Reminder

When enabled, the POS displays an overtime indicator on tables that have expired turn times. You can set the Turn Time for your tables in this setting. When a table exceeds the Turn Time, “OT” is displayed on the table.

Suggested Tip

Set a suggested tip amount.

Tip: If you want to print tips on the receipt, you can do this in the Printing settings.

Workflow Settings

Default Order View

Set the default Order View. If you choose Display by Seat, you can add items to an order after selecting a seat number. If you choose Display by Order, you don't need to choose the seat number.

Allow Table Sharing

When enabled, different groups of customers can share the same table.

Table Sharing Mode

Note: This setting is only available if Allow Table Sharing is enabled.

Set the default Table Sharing mode. You can choose between Share Table and Split Table. If you choose Share Table, orders from different customer groups display the same table number on their bill. If you choose Split Table, orders from different customer groups display split table numbers on their bill.

Clear Table after Order is Paid

The Clear Table after Order is Paid option controls whether a table’s status becomes vacant or Awaiting Clean Up after the order is paid. When enabled, the POS automatically clears the table after the order is paid. If this setting is disabled, the table turns green after the order is paid, indicating a clean-up is needed.

Return Home after Payment Processing

When enabled, the POS automatically returns to the Table Map screen after payment. If you turn the setting off, the POS stays at the payment screen so you can perform other actions, like making a tip and printing a receipt.

Require Payment when Placing Order

When enabled, all orders automatically require payment. This setting disables the Confirm button on the POS.

Force Enter Party Size

When enabled, you are required to enter a party size in the POS before taking an order.

Auto Add Item

Note: This setting is only available when Force Enter Party Size is turned on.

Auto Add Item automatically adds an Item to every open check. For example, if you are at a bar, you might want to automatically add peanuts to every order.

Order Lock

Order Lock allows you to lock an order while an order is being placed or after a bill has been issued to the customer.

Tip: If you have multiple POS, turn this setting on to prevent order discrepancies.

All You Can Eat Menu Operation Mode

When enabled, the POS switches to All You Can Eat Operation Mode. To display All You Can Eat Menu Items on the order-taking screen, you must first add them to the All You Can Eat Menu.

Enable Time Gap Between Order

Note: This setting only applies to All You Can Eat Menu using Scan to Order.

When enabled, you can set the duration that customers need to wait before they can order again. You can set the Time Gap Between Order to zero if you want the customers to be able to order anytime.

POS Orders Affect Time Gap Calculation

Note: This setting is only available if Enable Time Gap Between Order is turned on.

When enabled, the time gap count starts from the last order on the POS. If you don’t want POS orders to trigger the time gap function, turn this setting off.

Time Gap Affects POS

Note: This setting is only available if Enable Time Gap Between Order is turned on.

By default, the Time Gap you set for your All You Can Eat Menu only affects orders placed on Scan to Order. When this setting is enabled, the Time Gap also applies to orders placed on the POS.

Dining Time Calculation

Note: This setting only applies to All You Can Eat Menu using Scan to Order.

Choose how you want to calculate the start of dining time:

Seated Time allows you to count order creation time as the start of dining time.
Customer Ordering Time allows you to count the first order placed from online applications, such as Scan to Order, as the start of dining time.

User App Settings

Allow User App to Place Dine-In Order

When enabled, users can place Dine-In orders from the Eats365 User App.

Merchant Portal (Classic Theme)

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings. Then, select Dine-In.
Set up your preferred Dine-In settings.
At the top right, click on Save to confirm.

Below is the list of settings that you can set up and manage on the Merchant Portal:

General

Overtime Reminder

When enabled, the POS displays an overtime indicator on tables that have expired turn times. You can set the Turn Time for your tables in this setting. When a table exceeds the Turn Time, “OT” is displayed on the table.

Suggested Tip

Set a suggested tip percentage.
Tip: If you want to print tips on the receipt, you can do this in the Printing settings.

Workflow Settings

Default Order View

Set the default Order View. If you choose Display by Seat, you can add items to an order after selecting a seat number. If you choose Display by Order, you don't need to choose the seat number.

Enable Table Sharing

When enabled, different groups of customers can share the same table.

Table Sharing Mode

Note: This setting is only available if Allow Table Sharing is enabled.

Set the default Table Sharing mode. You can choose between Share Table and Split Table. If you choose Share Table, orders from different customer groups display the same table number on their bill. If you choose Split Table, orders from different customer groups display split table numbers on their bill.

Clear Table after Order is Paid

The Clear Table after Order is Paid option controls whether a table’s status becomes vacant or Awaiting Clean Up after the order is paid. When enabled, the POS automatically clears the table after the order is paid. If this setting is disabled, the table turns green after the order is paid, indicating a clean-up is needed.

Return Home after Payment Processing

When enabled, the POS automatically returns to the Table Map screen after payment. If you turn the setting off, the POS stays at the payment screen so you can perform other actions, like making a tip and printing a receipt.

Require Payment when Placing Order

When enabled, all orders automatically require payment. This setting disables the Confirm button on the POS.

Force Enter Party Size

When enabled, you are required to enter a party size in the POS before taking an order.

Auto Add Item

Note: This setting is only available when Force Enter Party Size is turned on.

Auto Add Item automatically adds an Item to every open check. For example, if you are at a bar, you might want to automatically add peanuts to every order.

Order Lock

Order Lock allows you to lock an order while an order is being placed or after a bill has been issued to the customer.

Tip: If you have multiple POS, turn this setting on to prevent order discrepancies.

All You Can Eat Menu Operation Mode

When enabled, the POS switches to All You Can Eat Operation Mode. To display All You Can Eat Menu Items on the order-taking screen, you must first add them to the All You Can Eat Menu.

Enable Time Gap Between Order

Note: This setting only applies to All You Can Eat Menu using Scan to Order.

When enabled, you can set the duration that customers need to wait before they can order again. You can set the Time Gap Between Order to zero if you want the customers to be able to order anytime.

POS Orders Affect Time Gap Calculation

Note: This setting is only available if Enable Time Gap Between Order is turned on.

When enabled, the Time Gap count starts from the last order on the POS. If you don’t want POS orders to trigger the Time Gap function, turn this setting off.

Time Gap Affects POS

Note: This setting is only available if Enable Time Gap Between Order is turned on.

By default, the Time Gap you set for your All You Can Eat Menu only affects orders placed on Scan to Order. When this setting is enabled, the Time Gap also applies to orders placed on the POS.

Dining Time Calculation

Note: This setting only applies to All You Can Eat Menu using Scan to Order.

Choose how you want to calculate the start of dining time:

Order Creation Time / Seated Time allows you to count order creation time as the start of dining time.
First Order from Online Applications except POS & mPOS allows you to count the first order placed from online applications, such as Scan to Order, as the start of dining time.

Scan to Order

Note: Scan to Order settings are available if you have a BYOD license.

Allow User App to Place Dine-In Order

When enabled, users can place Dine-In orders from the Eats365 User App.

Enable Scan to Order

When enabled, customers can place Dine-In orders using Scan to Order.

Enable Item Quantity Limit

When enabled, you can set a limit to the quantity of All You Can Eat Menu Items that are available on Scan to Order.

Enable Cut Off Time

When enabled, you can set a cut-off time to customers placing their orders. For example, if you set the cut-off time to 10 minutes, customers can no longer place their order 10 minutes before Dining Time ends.

Note to Customer in Bill Page

Add a message to the customer’s bill.

Order Creation is required when ordering with Table QR Code

By default, Static QR Codes that are fixed on tables can be scanned by any person in the restaurant. To prevent QR Codes from being used by non-patrons, you can enable this setting to temporarily disable the Static QR Code. To re-enable the QR Code, a restaurant staff member must seat a customer first using the POS. Once a customer is seated at the table, the QR Code becomes available to scan.

Enable Menu Preview

When enabled, customers can preview the available All You Can Eat Menu upon scanning the QR Code.

Enable Order Verification Code

Note: This setting only appears if Enable Menu Preview is turned on.

To provide a verification code for ordering when the customer cannot scan the QR code, turn on Enable Order Verification Code.

Pay First Setting

Note: You must enable Require Payment when Placing Order to enable and configure this setting.

When enabled, you can choose to Auto Accept Paid Orders.

Pay Later Setting

Note: You must disable Require Payment when Placing Order to enable and configure this setting.

When enabled, you can choose to Auto Accept Orders. Customers won’t be required to pay for their orders first.

Merchant Portal 2.0

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings.
Click on Dine-In. Then, select a Dine-In setting.
Note: A drop-down list shows the three main settings you can configure which include General, Workflow, and Scan to Order.
Set up your preferred Dine-In settings.
At the top right, click on Save to confirm.

Below is the list of settings that you can set up and manage on the Merchant Portal:

General

Overtime Reminder

When enabled, the POS displays an overtime indicator on tables that have expired turn times. You can set the Turn Time for your tables in this setting. When a table exceeds the Turn Time, “OT” is displayed on the table.

Suggested Tip

Set a suggested tip percentage.

Tip: If you want to print tips on the receipt, you can do this in the Printing settings.

Workflow Settings

Default Order View

Set the default Order View. If you choose Display by Seat, you can add items to an order after selecting a seat number. If you choose Display by Order, you don't need to choose the seat number.

Enable Table Sharing

When enabled, different groups of customers can share the same table.

Table Sharing Mode

Note: This setting is only available if Allow Table Sharing is enabled.

Set the default Table Sharing mode. You can choose between Share Table and Split Table. If you choose Share Table, orders from different customer groups display the same table number on their bill. If you choose Split Table, orders from different customer groups display split table numbers on their bill.

Clear Table after Order is Paid

The Clear Table after Order is Paid option controls whether a table’s status becomes vacant or Awaiting Clean Up after the order is paid. When enabled, the POS automatically clears the table after the order is paid. If this setting is disabled, the table turns green after the order is paid, indicating a clean-up is needed.

Return Home after Payment Processing

When enabled, the POS automatically returns to the Table Map screen after payment. If you turn the setting off, the POS stays at the payment screen so you can perform other actions, like making a tip and printing a receipt.

Require Payment when Placing Order

When enabled, all orders automatically require payment. This setting disables the Confirm button on the POS.

Prompt for Party Size Input

When enabled, you are required to enter a party size in the POS before taking an order.

Auto Add Item

Note: This setting is only available when Prompt for Party Size Input is turned on.

Auto Add Item automatically adds an Item to every open check. For example, if you are at a bar, you might want to automatically add peanuts to every order.

Lock Order

Lock Order allows you to lock an order while an order is being placed or after a bill has been issued to the customer.

Tip: If you have multiple POS, turn this setting on to prevent order discrepancies.

All You Can Eat Menu Operation Mode

When enabled, the POS switches to All You Can Eat Operation Mode. To display All You Can Eat Menu Items on the order-taking screen, you must first add them to the All You Can Eat Menu.

Enable Time Gap Between Order

Note: This setting only applies to All You Can Eat Menu using Scan to Order.

When enabled, you can set the duration that customers need to wait before they can order again. You can set the Time Gap Between Order to zero if you want the customers to be able to order anytime.

POS Orders Affect Time Gap Calculation

Note: This setting is only available if Enable Time Gap Between Order is turned on.

When enabled, the Time Gap count starts from the last order on the POS. If you don’t want POS orders to trigger the Time Gap function, turn this setting off.

Time Gap Affects POS

Note: This setting is only available if Enable Time Gap Between Order is turned on.

By default, the Time Gap you set for your All You Can Eat Menu only affects orders placed on Scan to Order. When this setting is enabled, the Time Gap also applies to orders placed on the POS.

Dining Time Calculation

Note: This setting only applies to All You Can Eat Menu using Scan to Order.

Choose how you want to calculate the start of dining time:

Order Creation Time allows you to count order creation time as the start of dining time.
First Online Ordering Time allows you to count the first order placed from online applications, such as Scan to Order, as the start of dining time.

Scan to Order

Note: Scan to Order settings are available if you have a BYOD license.

Allow User App to Place Dine-In Order

When enabled, users can place Dine-In orders through mobile Scan to Order and from the Eats365 User App.

Enable Scan to Order

When enabled, customers can place Dine-In orders using Scan to Order.

Enable Item Quantity Limit

When enabled, you can set a limit to the quantity of All You Can Eat Menu Items that are available on Scan to Order.

Enable Cut Off Time

When enabled, you can set a cut-off time to customers placing their orders. For example, if you set the cut-off time to 10 minutes, customers can no longer place their order 10 minutes before Dining Time ends.

Note to Customer in Bill Page

Add a message to the customer’s bill.

Order Creation is required when ordering with Table QR Code

By default, Static QR Codes that are fixed on tables can be scanned by any person in the restaurant. To prevent QR Codes from being used by non-patrons, you can enable this setting to temporarily disable the Static QR Code. To re-enable the QR Code, a restaurant staff member must seat a customer first using the POS. Once a customer is seated at the table, the QR Code becomes available to scan.

Enable Menu Preview

When enabled, customers can preview the available All You Can Eat Menu upon scanning the QR Code.

Enable Order Verification Code

Note: This setting only appears if Enable Menu Preview is turned on.

To provide a verification code for ordering when the customer cannot scan the QR code, turn on Enable Order Verification Code.

Enable Dynamic QR Code

When enabled, the POS can generate a Dynamic QR Code.

Pay First Setting

Note: You must enable Require Payment when Placing Order to enable and configure this setting.

When enabled, you can choose to Auto Accept Paid Orders.

Pay Later Setting

Note: You must disable Require Payment when Placing Order to enable and configure this setting.

When enabled, you can choose to Auto Accept Orders. Customers won’t be required to pay for their orders first.

set up dine in settings general settings workflow settings user app settings scan to order settings