Dine-In Settings
Table of Contents
Set up Dine-In settings
Learn how to configure your restaurant’s Dine-In workflow and settings on the Eats365 POS app or on the Merchant Portal.
Dine-In settings contain useful settings that you can configure to help you run and manage a full-service type restaurant smoothly based on your preferences.
In this article, you’ll learn how to manage your restaurant’s Dine-In workflow and settings on the Eats365 POS and the Merchant Portal.
Set up or manage Dine-In settings
To set up or manage your Dine-In settings, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
- At the top left, tap Settings .
- Under Settings, tap Dine-In.
- Set up your preferred Dine-In settings.
- At the top right, tap Save to confirm.
Below is the list of settings that you can set up and manage on the POS:
General
Dine-In Overtime Reminder
When enabled, the POS displays a progress bar that provides restaurant staff easy visibility into a table’s dining time progress or the table’s elapsed time along with an overtime indicator, depending on your configured preferences.
To learn more about Dine-In Overtime Reminder, refer to Configure Dining Time settings.
Suggested Tip
Set a suggested tip amount.
DeleteWorkflow Settings
Order View
Set the Default Order View.
-
Display by Seat - Items on an order will be displayed after selecting a seat number.
-
Display by Order - All Items will be displayed on the order list.
Table Sharing
Allow Table Sharing
When enabled, different groups of customers can share the same table.
Table Sharing Mode
Set the default Table Sharing mode.
- Share Table - When selected, orders from different customer groups display the same table number on their bill.
- Split Table - When selected, orders from different customer groups display split table numbers on their bill.
Clear Table
Clear Table after Order is Paid
When enabled, the POS automatically clears the table after the order is paid. If this setting is disabled, the table turns green after the order is paid, indicating a clean-up is needed.
Return Home
Return Home after Payment Processing
When enabled, the POS automatically returns to the Table Map screen after payment. If you turn this setting off, the POS stays at the payment screen so you can perform other actions, like making a tip and printing a receipt.
Order Payment
Require Payment when Placing Order
When enabled, all orders automatically require payment. This setting disables the Confirm button on the POS.
Order
Force Enter Party Size
When enabled, you are required to enter a party size in the POS before taking an order.
Auto Add Item
Auto Add Items when Open Check
When enabled, you can set which items will be automatically added to every open check. For example, if you are at a bar, you might want to automatically add peanuts to every order.
Order Lock
Order Lock allows you to lock an order while an order is being placed or after a bill has been issued to the customer.
Lock Behavior when Issuing Bill
- Ask - A prompt appears on the POS if you want to lock the order after issuing a bill.
- Auto - The order will be automatically locked after issuing a bill.
- No action - Select if you don’t want the order to be locked after issuing a bill.
Lock Order when Placing Order
When enabled, you won’t be able to add items to an order from another POS while an order is being placed.
Lock Order Alert
When enabled, an alert appears to show which orders are locked. You can set the alert to show up after a set period. For example, if you set the Order Lock Alert Time to “10,” the Lock Order Alert will pop-up on the POS every 10 minutes.
All You Can Eat Menu
All You Can Eat Menu Operation Mode
When enabled, the POS switches to All You Can Eat Operation Mode. All You Can Eat Menu items will be hidden unless the set All You Can Eat Menu item is added to the order. When disabled, all items including those intended for All You Can Eat Menu only will appear on the order-taking screen. For more information about setting up an All You Can Eat Menu, refer to Set up and manage All You Can Eat Menu.
Enable Time Gap Between Order
When enabled, you can set the duration that customers need to wait before they can order again. You can set the Time Gap Between Order to zero if you want the customers to be able to order anytime.
POS Orders Affect Time Gap Calculation
When enabled, the time gap count starts from the last order on the POS. If you don’t want POS orders to trigger the time gap function, turn this setting off.
Time Gap Affects POS
By default, the Time Gap you set for your All You Can Eat Menu only affects orders placed on Scan to Order. When this setting is enabled, the Time Gap also applies to orders placed on the POS.
Dining Time Calculation
Choose how you want to calculate the start of dining time:
- Seated Time - allows you to count order creation time as the start of dining time.
- Customer Ordering Time - allows you to count the first order placed from online applications, such as Scan to Order, as the start of dining time.
Enforce Same All You Can Eat Menu Tier in Same Order
When enabled, you can choose to restrict customers from ordering All You Can Eat Menu items included in a different tier. If an item isn’t included in the currently selected tier, the POS disables that item.
Prompt to Select Menu Tier
When enabled, staff will be prompted to select a tier upon enabling Same Menu Tier on the order-taking screen.
.
DeleteUser App Settings
User App Order
Allow User App to Place Dine-In Order
When enabled, users can place Dine-In orders from the Eats365 User App.
DeleteMerchant Portal (Classic Theme)
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, select Dine-In.
- Set up your preferred Dine-In settings.
- At the top right, click on Save to confirm.
Below is the list of settings that you can set up and manage on the Merchant Portal:
General
Overtime Reminder
When enabled, the POS displays a progress bar that provides restaurant staff easy visibility into a table’s dining time progress or the table’s elapsed time along with an overtime indicator, depending on your configured preferences.
To learn more about Dine-In Overtime Reminder, refer to Configure Dining Time settings.
Suggested Tip
Set a suggested tip percentage.
DeleteWorkflow Settings
Order View
Set the default Order View.
-
Display by Seat - Items on an order will be displayed after selecting a seat number.
-
Display by Order - All items will be displayed on the order list.
Table Sharing
Enable Table Sharing
When enabled, different groups of customers can share the same table.
Table Sharing Mode
Set the default Table Sharing mode.
- Share Table - When selected, orders from different customer groups display the same table number on their bill.
- Split Table - When selected, orders from different customer groups display split table numbers on their bill.
Clear Table
Clear Table after Order is Paid
When enabled, the POS automatically clears the table after the order is paid. If this setting is disabled, the table turns green after the order is paid, indicating a clean-up is needed.
Return Home
Return Home after Payment Processing
When enabled, the POS automatically returns to the Table Map screen after payment. If you turn this setting off, the POS stays at the payment screen so you can perform other actions, like making a tip and printing a receipt.
Order Payment
Require Payment when Placing Order
When enabled, all orders automatically require payment. This setting disables the Confirm button on the POS.
Order
Force Enter Party Size
When enabled, you are required to enter a party size in the POS before taking an order.
Auto Add Item
Auto Add Items when Open Check
When enabled, you can set which items will be automatically added. For example, if you are at a bar, you might want to automatically add peanuts to every order.
Order Lock
Order Lock allows you to lock an order while an order is being placed or after a bill has been issued to the customer.
Lock Behavior when Issuing Bill
- Ask - A prompt appears on the POS if you want to lock the order after issuing a bill.
- Auto - The order will be automatically locked after issuing a bill.
- No action - Select if you don’t want the order to be locked after issuing a bill.
Lock Order when Placing Order
When enabled, you won’t be able to add items to an order from another POS while an order is being placed.
Enable Lock Order Alert
When enabled, an alert appears to show which orders are locked. You can set the alert to show up after a set period. For example, if you set the Order Lock Alert Time to “10,” the Lock Order Alert will pop-up on the POS every 10 minutes.
All You Can Eat Menu
All You Can Eat Menu Operation Mode
When enabled, the POS switches to All You Can Eat Operation Mode. All You Can Eat Menu items will be hidden unless the set All You Can Eat Menu Item is added to the order. When disabled, all items including those intended for All You Can Eat Menu only will appear on the order-taking screen. For more information about setting up an All You Can Eat Menu, refer to Set up and manage All You Can Eat Menu.
Enable Time Gap Between Order
When enabled, you can set the duration that customers need to wait before they can order again. You can set the Time Gap Between Order to zero if you want the customers to be able to order anytime.
POS Orders Affect Time Gap Calculation
When enabled, the Time Gap count starts from the last order on the POS. If you don’t want POS orders to trigger the Time Gap function, turn this setting off.
Time Gap Affects POS
By default, the Time Gap you set for your All You Can Eat Menu only affects orders placed on Scan to Order. When this setting is enabled, the Time Gap also applies to orders placed on the POS.
Dining Time Calculation
Choose how you want to calculate the start of dining time:
- Order Creation Time / Seated Time - allows you to count order creation time as the start of dining time.
- First Order from Online Applications except POS & mPOS - allows you to count the first order placed from online applications, such as Scan to Order, as the start of dining time.
Scan to Order
General
Allow User App to Place Dine-In Order
When enabled, users can place Dine-In orders from the Eats365 User App.
Scan to Order
Enable Scan to Order
When enabled, customers can place Dine-In orders using Scan to Order.
Enable Item Quantity Limit
Sets a maximum number of items that can be ordered in one transaction.
Enable Cut Off Time
Sets a cut-off time for when orders can be placed. For example, if the end of the dining time is at 10:00 PM and the cut-off time is set at 30 minutes, customers can only place orders until 9:30 PM. The remaining order time is calculated based on the set Turn Time and the Cut-Off Time.
Note to Customer in Bill Page
Add custom text that will appear on the customer’s Bill Page.
Order Creation is required when ordering with Table QR Code
By default, Static QR Codes that are fixed on tables can be scanned by any person in the restaurant. To prevent QR Codes from being used by non-patrons, you can enable this setting to temporarily disable the Static QR Code. To re-enable the QR Code, a restaurant staff member must seat a customer first using the POS. Once a customer is seated at the table, the QR Code becomes available to scan.
Displaying Meal Time Count Down
When enabled, customers can view the remaining time for dining in the restaurant.
Enable Menu Preview
When enabled, customers can preview the menu and start choosing menu items while waiting to be seated. Once the customer is seated, they can scan the seat ticket to quickly place the order.
Enable Order Verification Code
To provide a verification code for ordering, turn on Enable Order Verification Code. A 6-digit verification code will be printed on the seat ticket under the QR Code. The order verification code is an alternative way of placing orders besides scanning QR Codes.
Enable Dynamic QRCode
When enabled, the POS can generate a Dynamic QR Code. A Dynamic QR Code is a scannable QR Code that changes every time a ticket is printed.
Custom Order Placed Message
Enter the message that will appear after the customer places their order.
Pay First Setting
Auto Accept Paid Order
When enabled, orders will automatically be accepted as long as the order is paid.
Minimum Charge
Set the value for the minimum charge needed to place the order. If the order amount is less than the set the minimum charge, an alert appears and the customer won’t be able to proceed with the order.
Pay Later Setting
Hide Subtotal in Cart
When enabled, the subtotal won’t be displayed in the customer’s cart.
Auto Accept Order
When enabled, orders will automatically be accepted without staff confirmation.
DeleteMerchant Portal 2.0
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings.
- Click on Dine-In. Then, select a Dine-In setting.
Note: A drop-down list shows the three main settings you can configure which include General, Workflow, and Scan to Order. - Set up your preferred Dine-In settings.
- At the top right, click on Save to confirm.
Below is the list of settings that you can set up and manage on the Merchant Portal:
General
Overtime Reminder
When enabled, the POS displays a progress bar that provides restaurant staff easy visibility into a table’s dining time progress or the table’s elapsed time along with an overtime indicator, depending on your configured preferences.
To learn more about Dine-In Overtime Reminder, refer to Configure Dining Time settings.
Suggested Tip
Set a suggested tip percentage.
DeleteWorkflow Settings
Order View
Set the default Order View.
-
Display by Seat - Items on an order will be displayed after selecting a seat number.
-
Display by Order - All items will be displayed on the order list.
Table Sharing
Enable Table Sharing
When enabled, different groups of customers can share the same table.
Table Sharing Mode
Set the default Table Sharing mode.
- Share Table - When selected, orders from different customer groups display the same table number on their bill.
- Split Table - When selected, orders from different customer groups display split table numbers on their bill.
Clear Table
Clear Table after Order is Paid
When enabled, the POS automatically clears the table after the order is paid. If this setting is disabled, the table turns green after the order is paid, indicating a clean-up is needed.
Return Home
Return Home after Payment Processing
When enabled, the POS automatically returns to the Table Map screen after payment. If you turn the setting off, the POS stays at the payment screen so you can perform other actions, like making a tip and printing a receipt.
Order Payment
Require Payment when Placing Order
When enabled, all orders automatically require payment. This setting disables the Confirm button on the POS.
Others
Prompt for Party Size Input
When enabled, you are required to enter a party size in the POS before taking an order.
Auto Add Item
Auto Add Items when Open Check
When enabled, you can set which items will be automatically added to every open check. For example, if you are at a bar, you might want to automatically add peanuts to every order.
Lock Order
Lock Order allows you to lock an order while an order is being placed or after a bill has been issued to the customer.
When Printing Bill
- Ask to Lock Order - A prompt appears on the POS if you want to lock the order after issuing a bill.
- Auto Lock Order- The order will be automatically locked after issuing a bill.
- Take No action - Select if you don’t want the order to be locked after issuing a bill.
Lock Order when Placing Order
When enabled, you won’t be able to add items to an order from another POS while an order is being placed.
Enable Lock Order Alert
When enabled, an alert appears to show which orders are locked. You can set the alert to show up after a set period. For example, if you set the Order Lock Alert Time to “10,” the Lock Order Alert will pop-up on the POS every 10 minutes.
All You Can Eat Menu
All You Can Eat Menu Operation Mode
When enabled, the POS switches to All You Can Eat Operation Mode. All You Can Eat Menu items will be hidden unless the set All You Can Eat Menu Item is added to the order. When disabled, all items including those intended for All You Can Eat Menu only will appear on the order-taking screen. For more information about setting up an All You Can Eat Menu, refer to Set up and manage All You Can Eat Menu.
Enable Time Gap Between Order
When enabled, you can set the duration that customers need to wait before they can order again. You can set the Time Gap Between Order to zero if you want the customers to be able to order anytime.
POS Orders Affect Time Gap Calculation
When enabled, the Time Gap count starts from the last order on the POS. If you don’t want POS orders to trigger the Time Gap function, turn this setting off.
Time Gap Affects POS
By default, the Time Gap you set for your All You Can Eat Menu only affects orders placed on Scan to Order. When this setting is enabled, the Time Gap also applies to orders placed on the POS.
Dining Time Calculation
Choose how you want to calculate the start of dining time:
- Order Creation Time - allows you to count order creation time as the start of dining time.
- First Online Ordering Time - allows you to count the first order placed from online applications, such as Scan to Order, as the start of dining time.
Enforce Same All You Can Eat Menu Tier in Same Order
When enabled, you can choose to restrict customers from ordering All You Can Eat Menu items included in a different tier. If an item isn’t included in the currently selected tier, the POS disables that item.
Prompt to Select Menu Tier
When enabled, staff will be prompted to select a tier upon enabling Same Menu Tier on the order-taking screen.
DeleteScan to Order
When enabled, users can place Dine-In orders through mobile Scan to Order and from the Eats365 User App.
Scan to Order
Enable Scan to Order
When enabled, customers can place Dine-In orders using Scan to Order.
Enable Item Quantity Limit
Sets a maximum number of items that can be ordered in one transaction.
Enable Cut Off Time
Sets a cut-off time for when orders can be placed. For example, if the end of the dining time is at 10:00 PM and the cut-off time is set at 30 minutes, customers can only place orders until 9:30 PM. The remaining order time is calculated based on the set Turn Time and the Cut-Off Time.
Note to Customer in Bill Page
Add custom text that will appear on the customer’s Bill Page.
Order Creation is required when ordering with Table QR Code
By default, Static QR Codes that are fixed on tables can be scanned by any person in the restaurant. To prevent QR Codes from being used by non-patrons, you can enable this setting to temporarily disable the Static QR Code. To re-enable the QR Code, a restaurant staff member must seat a customer first using the POS. Once a customer is seated at the table, the QR Code becomes available to scan.
Displaying Meal Time Count Down
When enabled, customers can view the remaining time for dining in the restaurant.
Enable Dynamic QRCode
When enabled, the POS can generate a Dynamic QR Code. A Dynamic QR Code is a scannable QR Code that changes every time a ticket is printed.
Custom Order Placed Message
Enter the message that will appear after the customer places their order per language.
Order First While Waiting
Enable Menu Preview
When enabled, customers can preview the menu and start choosing menu items while waiting to be seated. Once the customer is seated, they can scan the seat ticket to quickly place the order.
Enable Order Verification Code
To provide a verification code for ordering, turn on Enable Order Verification Code. A 6-digit verification code will be printed on the seat ticket under the QR Code. The order verification code is an alternative way of placing orders besides scanning QR Codes.
Pay First Setting
Auto Accept Paid Order
When enabled, orders will automatically be accepted as long as the order is paid.
Minimum Charge
Set the value for the minimum charge needed to place the order. If the order amount is less than the set the minimum charge, an alert appears and the customer won’t be able to proceed with the order.
Enable Pay at Cashier
When enabled, customers can choose to pay at the restaurant instead of online. You can select the payment option wording that would appear on the restaurant’s website. You can choose from the following options:
-
Cash
-
Pay at Cashier
-
Pay at Store
-
Payment on Delivery
-
Custom
.
Note: The custom option allows you to create your preferred payment option wording. You can add a custom option in different languages. To add another language, select the language from the drop-down list. Then, click on +Add.
Pay Later Setting
Hide Subtotal in Cart
When enabled, the subtotal will not show in the customer’s cart.
Auto Accept Order
When enabled, orders will automatically be accepted without staff confirmation.
Delete