Dine-In Settings

Table of Contents

Set up Dine-In settings (Full Service)

Learn how to configure your full service restaurant’s Dine-In workflow and settings on the Eats365 POS app or on the Merchant Portal.

"Dine-In" settings contain useful settings that you can configure to tailor various aspects of your dine-in operations, such as table management, order processing, and payment workflows, to align with your specific preferences and operational needs.

In this article, you’ll learn how to manage your restaurant’s Dine-In workflow and settings on the Eats365 POS and the Merchant Portal.

Set up Dine-In settings

To configure your Dine-In settings, follow the steps below:

Eats365 POS

Log in to the Eats365 POS.
At the top left, tap Settings .
Under "Settings," tap Dine-In.
Set up your preferred Dine-In settings.
At the top right, tap Save to confirm.

Below is the list of settings that you can set up and manage on the POS:

General

Dine-In Overtime Reminder

When enabled, the POS displays a progress bar that provides restaurant staff easy visibility into a table’s turn time progress or the table’s elapsed time, depending on your configured preferences, along with an overtime indicator.

To learn more about Dine-In Overtime Reminder, refer to Configure Dining Time settings.

Suggested Tip

Set a suggested tip amount.

Tip: If you want to print tips on the receipt, you can do this in the Printing settings.

Workflow Settings

Order View

Set the Default Order View.

Display by Order - All items will be displayed on the order list.
Display by Seat - Items on an order will be displayed after selecting a seat number.

Table Sharing

Allow Table Sharing

When enabled, different groups of customers can share the same table.

Table Sharing Mode

Note: This setting is only available if "Allow Table Sharing" is enabled.

Set the default Table Sharing mode.

Share Table - When selected, orders from different customer groups display the same table number on their bill.
Split Table - When selected, orders from different customer groups display split table numbers on their bill.

Clear Table

Clear Table after Order is Paid

When enabled, the POS automatically clears the table after the order is paid. If this setting is disabled, the table turns green after the order is paid, indicating a clean-up is needed.

Return Home

Return Home after Payment Processing

When enabled, the POS automatically returns to the Table Map screen after payment. If you turn this setting off, the POS stays at the payment screen so you can perform other actions, like making a tip and printing a receipt.

Order Payment

Require Payment when Placing Order

When enabled, all orders automatically require payment. This setting disables the Confirm button on the POS.

Order

Force Enter Party Size

When enabled, you are required to enter a party size in the POS before taking an order.

Auto Add Item

Note: This setting is only available when "Force Enter Party Size" is turned on.

Auto Add Items when Open Check

When enabled, you can set which items will be automatically added to every open check. For example, in a bar setting, you could configure the system to include a complimentary bowl of peanuts with every order.

Order Lock

"Order Lock" allows you to lock an order while an order is being placed or after a bill has been issued to the customer.

Tip: If you have multiple POS terminals, turn this setting on to prevent order discrepancies.

Lock Behavior when Issuing Bill

Ask - A prompt appears on the POS if you want to lock the order after issuing a bill.
Auto - The order will be automatically locked after issuing a bill.
No action - Select if you don’t want the order to be locked after issuing a bill.

Lock Order when Placing Order

When enabled, you won’t be able to add items to an order from another POS while an order is being placed.

Lock Order Alert

When enabled, an alert appears to show which orders are locked. You can set the alert to show up after a set period. For example, if you set the "Order Lock Alert Time" to “10,” the lock order alert will appear on the POS every 10 minutes.

All You Can Eat Menu

Important:

All You Can Eat settings configured from Dine-in settings apply to all modules unless stated otherwise.
(PhotoMenu) The All You Can Eat service on the PhotoMenu follows the configured settings for the All You Can Eat Menu, including "Dining Time," "Cut-off Time," "Time Gap Between Order," and "Item Quantity Limit" settings.

All You Can Eat Menu Operation Mode

When enabled, the POS switches to "All You Can Eat Operation Mode." All You Can Eat Menu items will be hidden unless the set All You Can Eat Menu item is added to the order. When disabled, all items including those intended for All You Can Eat Menu only will appear on the order-taking screen. For more information about setting up an All You Can Eat Menu, refer to Create an All You Can Eat Menu.

Enable Time Gap Between Order

Note:

This setting only applies to All You Can Eat Menu using Scan to Order and PhotoMenu.
Configuring the “Time Gap Between Order” in the All You Can Eat Menu’s settings overrides "Time Gap Between Order" settings in Dine-in settings.

When enabled, you can set the duration that customers need to wait before they can order again. You can set the "Time Gap Between Order" to zero if you want the customers to be able to order anytime.

POS Orders Affect Time Gap Calculation

Note: This setting is only available if "Enable Time Gap Between Order" is turned on.

When enabled, the time gap count starts from the last order on the POS. If you don’t want POS orders to trigger the time gap function, turn this setting off.

Time Gap Affects POS

Note: This setting is only available if "Enable Time Gap Between Order" is turned on.

By default, the time gap you set for your All You Can Eat Menu only affects orders placed on Scan to Order and PhotoMenu. When this setting is enabled, the time gap also applies to orders placed on the POS.

Dining Time Calculation

Note: This setting only applies to All You Can Eat Menu using Scan to Order and PhotoMenu.

Choose how you want to calculate the start of dining time:

Seated Time - Allows the system to count the order creation from the POS as the start of dining time.
Customer Ordering Time - Allows the system to count the first order placed from online applications, such as Scan to Order and PhotoMenu, as the start of dining time.

Enforce Same All You Can Eat Menu Tier in Same Order

When enabled, you can choose to restrict customers from ordering All You Can Eat Menu items included in a different tier. If an item isn’t included in the currently selected tier, the POS disables that item.

Note: Menu Tier is not currently supported on PhotoMenu.

Prompt to Select Menu Tier

When enabled, staff will be prompted to select a tier upon enabling "Same Menu Tier" on the order-taking screen.

User App Settings

Allow User App to Place Dine-In Order

When enabled, users can place dine-in orders from the Eats365 User App.

Merchant Portal (Classic Theme)

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings. Then, select Dine-In.
Set up your preferred Dine-In settings.
At the top right, click on Save to confirm.

Below is the list of settings that you can set up and manage on the Merchant Portal:

General

Overtime Reminder

When enabled, the POS displays a progress bar that provides restaurant staff easy visibility into a table’s turn time progress or the table’s elapsed time, depending on your configured preferences, along with an overtime indicator.

To learn more about Dine-In Overtime Reminder, refer to Configure Dining Time settings.

Suggested Tip

Set a suggested tip amount.

Tip: If you want to print tips on the receipt, you can do this in the Printing settings.

Workflow Settings

Order View

Set the default order view.

Display by Order - All items will be displayed on the order list.
Display by Seat - Items on an order will be displayed after selecting a seat number.

Table Sharing

Enable Table Sharing

When enabled, different groups of customers can share the same table.

Table Sharing Mode

Note: This setting is only available if Enable Table Sharing is enabled.

Set the default Table Sharing mode.

Share Table - When selected, orders from different customer groups display the same table number on their bill.
Split Table - When selected, orders from different customer groups display split table numbers on their bill.

Clear Table

Clear Table after Order is Paid

When enabled, the POS automatically clears the table after the order is paid. If this setting is disabled, the table turns green after the order is paid, indicating a clean-up is needed.

Return Home

Return Home after Payment Processing

When enabled, the POS automatically returns to the Table Map screen after payment. If you turn this setting off, the POS stays at the payment screen so you can perform other actions, like making a tip and printing a receipt.

Order Payment

Require Payment when Placing Order

When enabled, all orders automatically require payment. This setting disables the Confirm button on the POS.

Print Payment QR Code on Bill

When enabled, a QR Code that customers can scan to pay for their order is printed on the bill.

Play Sound Track upon Self Checkout Complete

When enabled, the POS will play a voiced audio alert to let staff know that a particular table has settled their bill using the Self Checkout feature.

Note:

The alert’s language follows the language that’s currently used on the POS. To change the POS language, refer to Manage General Preferences.
You can adjust the POS sound volume using the iPad’s volume controls.

Order

Force Enter Party Size

When enabled, you are required to enter a party size in the POS before taking an order.

Auto Add Item

Note: This setting is only available when Force Enter Party Size is turned on.

Auto Add Items when Open Check

When enabled, you can set which items will be automatically added. For example, in a bar setting, you could configure the system to include a complimentary bowl of peanuts with every order.

Order Lock

Order Lock allows you to lock an order while an order is being placed or after a bill has been issued to the customer.

Tip: If you have multiple POS terminals, turn this setting on to prevent order discrepancies.

Lock Behavior when Issuing Bill

Ask - A prompt appears on the POS if you want to lock the order after issuing a bill.
Auto - The order will be automatically locked after issuing a bill.
No action - Select if you don’t want the order to be locked after issuing a bill.

Lock Order when Placing Order

When enabled, you won’t be able to add items to an order from another POS while an order is being placed.

Enable Lock Order Alert

When enabled, an alert appears to show which orders are locked. You can set the alert to show up after a set period. For example, if you set the Order Lock Alert Time to “10,” the Lock Order Alert will appear on the POS every 10 minutes.

All You Can Eat Menu

Important:

All You Can Eat settings configured from Dine-in settings apply to all modules unless stated otherwise.
(PhotoMenu) The All You Can Eat service on the PhotoMenu follows the configured settings for the All You Can Eat Menu, including Dining Time, Cut-off Time, Time Gap Between Order, and Item Quantity Limit settings.

All You Can Eat Menu Operation Mode

When enabled, the POS switches to All You Can Eat Operation Mode. All You Can Eat Menu items will be hidden unless the set All You Can Eat Menu Item is added to the order. When disabled, all items including those intended for All You Can Eat Menu only will appear on the order-taking screen. For more information about setting up an All You Can Eat Menu, refer to Create an All You Can Eat Menu.

Enable Time Gap Between Order

Note:

This setting only applies to All You Can Eat Menu using Scan to Order and PhotoMenu.
Configuring the “Time Gap Between Order” in the All You Can Eat Menu’s settings overrides Time Gap Between Order settings in Dine-in settings.

When enabled, you can set the duration that customers need to wait before they can order again. You can set the Time Gap Between Order to zero if you want the customers to be able to order anytime.

POS Orders Affect Time Gap Calculation

Note: This setting is only available if Enable Time Gap Between Order is turned on.

When enabled, the Time Gap count starts from the last order on the POS. If you don’t want POS orders to trigger the Time Gap function, turn this setting off.

Time Gap Affects POS

Note: This setting is only available if Enable Time Gap Between Order is turned on.

By default, the Time Gap you set for your All You Can Eat Menu only affects orders placed on Scan to Order and PhotoMenu. When this setting is enabled, the Time Gap also applies to orders placed on the POS.

Dining Time Calculation

Note: This setting only applies to All You Can Eat Menu using Scan to Order and PhotoMenu.

Choose how you want to calculate the start of dining time:

Order Creation Time / Seated Time - allows you to count order creation time as the start of dining time.
First Order from Online Applications except POS & mPOS - allows you to count the first order placed from online applications, such as Scan to Order and PhotoMenu, as the start of dining time.

Scan to Order

Note: Scan to Order settings are available if you have a BYOD license.

For information on how to configure scan to order settings, refer to Configure Scan to Order settings (Full Service).

Merchant Portal 2.0

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings.
Click on Dine-In. Then, select the Dine-In setting that you want to access.
Note: A drop-down list shows the three main settings you can configure which include "General," "Workflow," and "Scan to Order."
Set up your preferred Dine-In settings.
At the top right, click on Save to confirm.

Below is the list of settings that you can set up and manage on the Merchant Portal:

General

Overtime Reminder

When enabled, the POS displays a progress bar that provides restaurant staff easy visibility into a table’s turn time progress or the table’s elapsed time, depending on your configured preferences, along with an overtime indicator.

To learn more about Dine-In Overtime Reminder, refer to Configure Dining Time settings.

Suggested Tip

Set a suggested tip amount.

Tip: If you want to print tips on the receipt, you can do this in the Printing settings.

Workflow Settings

Order View

Set the default order view.

Display by Order - All items will be displayed on the order list.
Display by Seat - Items on an order will be displayed after selecting a seat number.

Table Sharing

Enable Table Sharing

When enabled, different groups of customers can share the same table.

Table Sharing Mode

Note: This setting is only available if "Enable Table Sharing" is enabled.

Set the default Table Sharing mode.

Share Table - When selected, orders from different customer groups display the same table number on their bill.
Split Table - When selected, orders from different customer groups display split table numbers on their bill.

Clear Table

Clear Table after Order is Paid

When enabled, the POS automatically clears the table after the order is paid. If this setting is disabled, the table turns green after the order is paid, indicating a clean-up is needed.

Return Home

Return Home after Payment Processing

When enabled, the POS automatically returns to the Table Map screen after payment. If you turn the setting off, the POS stays at the payment screen so you can perform other actions, like making a tip and printing a receipt.

Order Payment

Require Payment when Placing Order

When enabled, all orders automatically require payment. This setting disables the Confirm button on the POS.

Print Payment QR Code on Bill

When enabled, a QR Code that customers can scan to pay for their order is printed on the bill.

Play Sound Track upon Self Checkout Complete

When enabled, the POS will play a voiced audio alert to let staff know that a particular table has settled their bill using the Self Checkout feature.

Note:

The alert’s language follows the language that’s currently used on the POS. To change the POS language, refer to Manage General Preferences.
You can adjust the POS sound volume using the iPad’s volume controls.

Others

Prompt for Party Size Input

When enabled, you are required to enter a party size in the POS before taking an order.

Auto Add Item

Note: This setting is only available when "Prompt for Party Size Input" is turned on.

Auto Add Items when Open Check

When enabled, you can set which items will be automatically added to every open check. For example, in a bar setting, you could configure the system to include a complimentary bowl of peanuts with every order.

Lock Order

"Lock Order" allows you to lock an order while an order is being placed or after a bill has been issued to the customer.

Tip: If you have multiple POS, turn this setting on to prevent order discrepancies.

When Printing Bill

Ask to Lock Order - A prompt appears on the POS if you want to lock the order after issuing a bill.
Auto Lock Order- The order will be automatically locked after issuing a bill.
Take No Action - Select if you don’t want the order to be locked after issuing a bill.

Lock Order when Placing Order

When enabled, you won’t be able to add items to an order from another POS while an order is being placed.

Enable Lock Order Alert

When enabled, an alert appears to show which orders are locked. You can set the alert to show up after a set period. For example, if you set the "Order Lock Alert Time" to “10,” the lock order alert will appear on the POS every 10 minutes.

All You Can Eat Menu

Important:

All You Can Eat settings configured from Dine-in settings apply to all modules unless stated otherwise.
(PhotoMenu) The All You Can Eat service on the PhotoMenu follows the configured settings for the All You Can Eat Menu, including "Dining Time," "Cut-off Time," "Time Gap Between Order," and "Item Quantity Limit" settings.

All You Can Eat Menu Operation Mode

When enabled, the POS switches to "All You Can Eat Operation Mode." All You Can Eat Menu items will be hidden unless the set All You Can Eat Menu Item is added to the order. When disabled, all items including those intended for All You Can Eat Menu only will appear on the order-taking screen. For more information about setting up an All You Can Eat Menu, refer to Create an All You Can Eat Menu.

Enable Time Gap Between Order

Note:

This setting only applies to All You Can Eat Menu using Scan to Order and PhotoMenu.
Configuring the “Time Gap Between Order” in the All You Can Eat Menu’s settings overrides "Time Gap Between Order" settings in Dine-in settings.

When enabled, you can set the duration that customers need to wait before they can order again. You can set the "Time Gap Between Order" to zero if you want the customers to be able to order anytime.

POS Orders Affect Time Gap Calculation

Note: This setting is only available if "Enable Time Gap Between Order" is turned on.

When enabled, the time gap count starts from the last order on the POS. If you don’t want POS orders to trigger the time gap function, turn this setting off.

Time Gap Affects POS

Note: This setting is only available if "Enable Time Gap Between Order" is turned on.

By default, the time gap you set for your All You Can Eat Menu only affects orders placed on Scan to Order. When this setting is enabled, the time gap also applies to orders placed on the POS.

Dining Time Calculation

Note: This setting only applies to All You Can Eat Menu using Scan to Order.

Choose how you want to calculate the start of dining time:

Order Creation Time - Allows the system to count the order creation from the POS as the start of dining time.
First Online Ordering Time - Allows the system to count the first order placed from online applications, such as Scan to Order or PhotoMenu, as the start of dining time.

Enforce Same All You Can Eat Menu Tier in Same Order

When enabled, you can choose to restrict customers from ordering All You Can Eat Menu items included in a different tier. If an item isn’t included in the currently selected tier, the POS disables that item.

Note: Menu Tier is not currently supported on PhotoMenu.

Prompt to Select Menu Tier

When enabled, staff will be prompted to select a tier upon enabling "Same Menu Tier" on the order-taking screen.

Scan to Order

Note: Scan to Order settings are available if you have a BYOD license.

For information on how to configure scan to order settings, refer to Configure Scan to Order settings (Full Service).

set up dine in settings general settings workflow settings user app settings scan to order settings