Scan to Order
Table of Contents
Configure Scan to Order settings (Quick Serve)
Learn how to enable Scan to Order for Quick Serve restaurants and configure its settings on the Merchant Portal.
The Scan to Order feature allows customers to view your restaurant’s menu items and place dine-in orders using their own mobile devices, such as phones or tablets.
In this article, you’ll learn how to enable Scan to Order for dine-in orders and configure its settings to your preference.
Important:
- A BYOD license is required to enable Scan to Order for dine-in orders. You may reach out to Eats365 or a Channel Partner to purchase a license.
- To use the Scan to Order feature, you need a Branded Online Store. This is where customers will be directed when they scan the QR code. Contact Eats365 or a Channel Partner to help create a Branded Online Store.
Configure Scan to Order settings
Enable Scan to Order
To allow customers to place dine-in orders through Scan to Order, follow the steps below:
Merchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Dine-In.
- Click on Scan to Order.
- Turn on Allow to Place Dine-in Order
. - Configure Scan to Order settings.
- At the top right, click on Save to confirm.
You can configure the following settings:
Minimum Charge
Enter the minimum charge required to place an order.
Allow Payment on Delivery
Enable this setting to allow customers to pay for their order upon delivery.
Auto Accept Paid Order
Enable this setting to automatically accept paid orders.
Estimated Time (mins)
Enter the estimated finishing time for the order.
DeleteMerchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Dine-In.
- Click on Scan to Order.
- Turn on Allow to Place Dine-in Order
. - Configure Scan to Order settings.
- At the top right, click on Save to confirm.
You can configure the following settings:
Minimum Charge
Enter the minimum charge required to place an order.
Allow Payment on Delivery
Enable this setting to allow customers to pay for their order upon delivery.
Auto Accept Paid Order
Enable this setting to automatically accept paid orders.
Estimated Time (mins)
Enter the estimated finishing time for the order.
DeleteEnable Pre-order
To allow customers to place pre-orders through Scan to Order, follow the steps below:
Merchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Dine-In.
- Click on Scan to Order.
- Under User App Pre-order, turn on Allow User App to Pre-order .
- Configure Scan to Order pre-order settings.
- At the top right, click on Save to confirm.
You can configure the following settings:
Earliest Minutes Allowed
Set the earliest time when customers can schedule their pre-order. For example, if you set the Earliest Minutes Allowed to “60,” customers can schedule pre-orders 60 minutes or 1 hour from the current time. If the current time is 8:30 AM, the earliest time that customer can schedule their order is 9:30 AM.
Interval on Selection (mins)
Set the interval to determine how far apart the available time slots should be. For example, if you choose an interval of 60 minutes, customers can select a time slot with an interval of 60 minutes or 1 hour. The available time slots show up as 12:00, 13:00, 14:00, and so on.
Earliest Order Time
Set the earliest time when customers can place pre-orders.
Last Order Time
Set the latest time when customers can place pre-orders. For example, if you set the latest order time to 17:00, customers won’t be able to place pre-orders beyond the set time.
DeleteMerchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Dine-In.
- Click on Scan to Order.
- Under Pre-order, turn on Allow Same Operation Period Pre-order .
- Configure Scan to Order pre-order settings.
- At the top right, click on Save to confirm.
You can configure the following settings:
Earliest Minutes Allowed
Set the earliest time when customers can schedule their pre-order. For example, if you set the Earliest Minutes Allowed to “60,” customers can schedule pre-orders 60 minutes or 1 hour from the current time. If the current time is 8:30 AM, the earliest time that customer can schedule their order is 9:30 AM.
Interval on Selection (mins)
Set the interval to determine how far apart the available time slots should be. For example, if you choose an interval of 60 minutes, customers can select a time slot with an interval of 60 minutes or 1 hour. The available time slots show up as 12:00, 13:00, 14:00, and so on.
Earliest Order Time
Set the earliest time when customers can place pre-orders.
Last Order Time
Set the latest time when customers can place pre-orders. For example, if you set the latest order time to 17:00, customers won’t be able to place pre-orders beyond the set time.
DeleteEnable Custom Field
Custom Field allows you to add a field on the checkout page of the Branded Online Store that can either require customers to input required information or display custom information such as table numbers.
To create a custom field, follow the steps below:
Merchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Dine-In.
- Click on Scan to Order.
- Under Customization, turn on Enable Custom Field .
- Under Custom Field, enter the field name that will appear on the Branded Online Store.
- At the top right, click on Save to confirm.
Merchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Dine-In.
- Click on Scan to Order.
- Under Customization, turn on Enable Custom Field .
- Under Custom Field, enter the field name that will appear on the Branded Online Store.
- At the top right, click on Save to confirm.
Note:- Once Custom Field is enabled, customers can enter the required information on the checkout page of the Branded Online Store.
- If a static QR Code is enabled and a check name is created on the restaurant’s OEM Group settings, the check name will appear on the custom field instead, and the custom field won’t be editable.
- Once Custom Field is enabled, customers can enter the required information on the checkout page of the Branded Online Store.