All

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

    Login
English (US)
English (US)
Mandarin
Cantonese
  • Home
  • Staff Operations

Order Handling

All Product

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

    • Basic Operations
        • Sign in and sign out of the Eats365 POS
        • Perform Start of Day and Open Shift
        • Perform End of Day and other end of day activities
        • Clock in and clock out of the Eats365 POS
        • Manage cash in the cash drawer for non-payment transactions
        • Log in to the Eats365 Merchant Portal
    • Order Handling
        • Perform seating
        • Manage table statuses
        • Switch order view (Full Service)
        • Switch order view (Quick Serve)
        • Switch order view (Food Court)
        • Add items to an order (Full Service)
        • Add items to an order (Quick Serve)
        • Add items to an order (Food Court)
        • Add combo items to an order
        • Apply modifiers to an order
        • Change order quantities
        • Lock an order
        • Clone an order (Full Service)
        • Clone an order (Quick Serve)
        • Clone an order (Food Court)
        • Join multiple tables together
        • Share a table between different party groups
        • Split a table for different party groups
        • Fire and Hold items
        • Clear a table
        • Remove items from an order
        • Check order status (Full Service)
        • Check order status (Quick Serve)
        • Check order status (Food Court)
        • Use member order history to reorder
        • Create pickup and delivery orders
        • Use Action Buttons to modify an order
        • Manage new orders
        • Search for orders (Full Service)
        • Search for orders (Quick Serve)
        • Search for orders (Food Court)
        • Create a Custom Item
        • Set up and manage Courses
        • Transfer order to another table
        • Park and Retrieve orders
        • Manage orders from Delivery Integrations
        • Perform self-checkout for dine-in orders
        • Manage self-checkout orders
        • Manage pre-orders
        • Apply tier pricing to an order
        • Place All You Can Eat orders
    • Reservation Management
        • Manage reservations
    • Queuing Management
        • Issue Queuing Tickets from the POS
        • Manage queuing tickets
        • Suspend and resume issuing Queuing Tickets
        • Manage online queuing tickets
        • Manage queuing tickets during service interruptions
    • Handling Payments
        • Process a payment for an order (Full Service)
        • Process a payment for an order (Quick Serve)
        • Process a payment for an order (Food Court)
        • Process a 365pay payment on the POS
        • Process a QR code payment on the POS
        • Apply discounts to an order
        • Make an item complimentary
        • Apply taxes and service charges
        • Add tip to an order
        • Perform a Split Bill by Item and Split Bill by Amount
        • Payment returns
        • Apply surcharge to an order
        • Use membership points for payments and discounts
        • Use coupons and gift cards for payments
        • Forfeit a pre-paid order
        • Add restrictions to discount usage
        • Use points, discounts, or coupons for third-party CRM orders
        • Cancel or void gift cards, vouchers, and coupons
        • Refund gift card value
        • Change payment to a different currency
        • Use member credits for payments

Table of Contents

Clear a table

Learn how to clear a table after a payment has been made on the Eats365 POS.

You can clear a table manually on the POS or the mPOS, or enable Clear Table After Order is Paid to automatically clear the table once an order has been paid. 

In this article, you’ll learn about how to clear a table manually from the Table Map screen, and how to clear a table automatically after an order is paid.

Delete

Note: You can only clear a table once payment has been made or if an order hasn’t been placed yet.

Clear table from the Table Map screen

To clear a table manually, follow the steps below: 

  1. Log in to the Eats365 POS. 
  2. At the top left, tap Dine-In to get to the Table Map screen. 
    Tip: You can set the Table Map screen as the default view from the General Preferences settings, so you won’t need to tap Dine-In every time you log in.
  3. Select the area and the table that you want to clear. Press and hold the table until the action buttons appear.
     
    Tip: 
    • Once the customer has paid their order, the system marks the table as ready for cleanup by changing the table’s color to green. 

    • If you have the mPOS module, you can follow the same process to clear the table.
  4. To clear the table, tap Done. 
    Note: If an order hasn’t been paid yet, the Done button won’t appear on the available action buttons.

Clear table automatically after order is paid

If you want the POS to clear the table automatically after an order is paid, you can enable the Clear Table after Order is Paid setting from the Dine-In settings.

To clear a table automatically after an order is paid, follow the steps below: 

Eats365 POS

  1. Log in to the Eats365 POS. 
  2. At the top left, tap Settings .
  3. Under Settings, tap Dine-In. Then, select Workflow Settings.
  4. Under Clear Table, turn on Clear Table after Order is Paid .

  5. At the top right, tap Save to confirm.
Delete

Merchant Portal (Classic Theme)

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

  1. Log in to the Merchant Portal.
  2. On the left panel, click on Restaurant Settings. Then, click on Dine-In.
  3. Click on the Workflow tab.
  4. Under Clear Table, turn on Clear Table after Order is Paid .

  5. At the top right, click on Save to confirm.
Delete

Merchant Portal 2.0

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

  1. Log in to the Merchant Portal.
  2. On the left panel, click on Restaurant Settings. Then, click on Dine-In.
  3. Click on Workflow.
  4. Under Clear Table, turn on Clear Table after Order is Paid .

  5. At the top right, click on Save to confirm. 
Delete

When Clear Table after Order is Paid is turned on, the table automatically becomes vacant on the POS after payment. The table’s color won’t turn green to indicate that the payment has been made, and you no longer need to manually tap the Done button from the available action buttons to confirm cleanup.

clear table workflow settings empty table complete order

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Manage table statuses
            • Products
              • POS
              • mPOS
              • Eats365 Biz
              • Eats365 Marketplace
              • Branded Online Store
              • Kitchen Display System
              • Expedite Display
              • Scan-to-Order (BYOD)
              • Self-Service Kiosk
              • PhotoMenu
              • Queue Kiosk
              • Dynamic Digital Menu
              • Queue Display
              • Pickup Display
              • Customer Facing Display
            • Solutions
              • Online Ordering
              • Contactless Dining
              • Front of House
              • Guest Retention
              • Back of House
              • Back Office (Store End)
              • Multi-brand/Location Management (Enterprise)
              • Paperless Operation Experience
              • Payment
            • Restaurant Types
              • Quick Service Restaurant
              • Full Service Restaurant
              • Bars
              • Food Court
              • Cloud Kitchen
              • Food Retail
              • Self-service Restaurant
              • Enterprise
              • All-You-Can Eat (Buffet)
            • Resources
              • Eats365 Knowledge Base
              • Blog
              • Supported Hardware
            • Company
              • About Us
              • Success Stories
              • Referrals
            • Get In Touch
            • Contact Us
              • Eats365, Inc.
              • Sales info@eats365.com
              • Support support@eats365.com
        • Contact Us
          • Eats365, Inc.
          • info@eats365.com
          • www.eats365pos.com
        • Get In Touch
          • Apple Mobility Partner
            twitter facebook eats365 linkedin
        • eats365
          © 2023 Eats365 Incorporated. All rights reserved.

Knowledge Base Software powered by Helpjuice

Expand