Order Handling
Table of Contents
Use Action Buttons to modify an order
Learn how to manage orders using action buttons on the Eats365 POS.
"Action Buttons" let you perform different operations on menu items that have been added to an order. For example, you can fire and hold an order, change courses, and add discounts to an order, among others.
In this article, you’ll learn how you can use Action Buttons to modify an order. For a full list of available actions, refer to the Action Button options section.
View Action Buttons
Action Buttons appear on ordered items in the order-taking screen. To view Action Buttons, on the order list, tap an item. The Action Buttons appear beside the selected item.
Action Button options
Select
Select multiple items in the order to use bulk actions. Once multiple items are selected, at the top right, tap Actions.
Edit
Allows you to modify an item.
Fire
Immediately fire the item.
Hold
Put the item on hold.
Change Course
Set the item course to "Instant," "Hold," or a different course number.
Change Seat
Move a customer to a different seat.
Special Request
Add or remove any special request for an item.
Reprint
Reprint the order and send it to the Kitchen Station.
Rush
Tag the selected order as rush.
Transfer
Move a customer to a different table.
Reorder
Add another order instance for the selected item.
Comps
Set the selected item as complimentary.
Discount
Apply a discount to the selected item. You can set the discount to a specific amount or a percentage.
Allow Discount
Allow discounts to apply to the item.
No Discount
Exclude an item from any available discount.
Waive SC
Waive any service charge.
Require SC
Set the order to require a service charge.
Delete
Delete the item from the order.
Waive Surcharge
Waive any surcharge.
Require Surcharge
Set the order to require a service charge.
Reprint Course
Reprint the selected course and send it to the Kitchen Station.
Delay Fire
Shows quick keys which you can use to set the delay duration for firing a course.
Don’t Fire
Removes the item from the kitchen ticket.