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Add tip to an order
Learn how to include tips on customers’ payments on the Eats365 POS.
Tips can be any monetary amount added to a customer’s bill as a form of gratuity. Depending on the tender type the customer used for payment, you can manually enter the tip amount on payments or convert the customer’s change into a tip.
In this article, you’ll learn how to include tips in customers’ payments.
Tip: If the "Return Home after Payment Processing" setting is turned on, the POS redirects to the Table Map or the order-taking screen after payment. To easily add tips to payments, it’s recommended to turn off this setting.
Add a tip from the payment page
To add a tip while processing payments, follow the steps below:
- Select the order that you want to process payment for. Then, tap Pay.
Tip: To check all existing orders, go to Order List
All. Select an order, then tap To Payment.
- On the payment screen, select the tender to be used.
- Confirm that the "Balance Due" is correct. Then, enter the total amount of the order plus the tip that the customer wants to add. For example, if the total amount is $30 and the customer wants to give a $10 tip, enter $40 as the amount tendered. The tip amount is automatically filled.
- (Optional) If "Remark Request for Non-Cash Tender" is turned on, a prompt appears to enter payment remarks. Enter payment remarks.
- At the bottom right, tap Pay to confirm.
Add a tip from the payment confirmation page
Note: Some payment methods do not allow adding or modifying tips after an order is already paid. The steps below apply to payment methods that allow tip adjustments, such as 365pay or Global Payments.
To add a tip after the payment has been processed, follow the steps below:
- Complete the payment process.
- On the payment confirmation screen, tap Tip.
- Enter the tip amount.
Note: Depending on the payment method used, a maximum tip limit restriction may apply. Refer to the section "Maximum tip limit restrictions" to learn how tip limits apply. - Tap Confirm Tip.
Once done, the POS redirects to the payment confirmation screen. You can then print the receipt, which includes the tip.
Add a tip on cash payments
To add a tip on cash payments, follow the steps below:
- Select the order that you want to process payment. Then, tap Pay.
Tip: To check all existing orders, go to Order List All. Select an order, then tap To Payment.
- On the payment screen, check that the "Balance Due" is correct. Then, enter the same amount under "Amount Tendered."
Tip: If "Auto Fill Amount Tendered" is turned on, you won’t need to enter the amount manually.
- Select Cash.
- At the bottom right, tap Pay to confirm.
- On the payment confirmation screen, tap Tip.
- Enter the tip amount.
- Tap ConfirmTip.
Once done, the POS redirects to the payment confirmation screen. You can then print the receipt, which includes the tip.
Convert change into a tip
If the customer wants to use their change as a tip, you can convert their change into a tip on the POS. On the payment confirmation screen, tap Make TipConfirm Tip.
The change is automatically converted into a tip.
Maximum tip limit restrictions
Note: The maximum tip limit applies to payments processed through 365pay and Global Payments. For offline tenders, such as cash payments, or other integrated payment methods that do not allow tip amounts to be modified after the order has been paid, no restrictions apply.
When a maximum tip limit is set up, tip amounts that exceed the limit will be blocked. The POS will trigger an error message, and staff must adjust the tip amount before the payment can proceed.
Select the applicable payment method below to check how the maximum tip limit applies:
365pay
How the restriction applies
- The maximum tip limit applies when staff manually updates or modifies the tip amount on the POS after the transaction has already been completed.
- The restriction applies if the configured tipping method for 365pay is set to "Receipt."
On the payment confirmation screen, tap Tip on the POS to modify the tip amount. The POS will automatically block the transaction if the tip entered exceeds the maximum tip limit.
Global Payments
How the restriction applies
- The maximum tip limit applies when staff manually updates or modifies the tip amount on the POS after the transaction has already been completed.
- The restriction applies if the "Allow Tip Adjustment" setting is enabled for Global Payments in the Merchant Portal.
- Tip adjustment is possible if a tip amount was not yet entered upon paying via the Global Payments device. If a tip amount was already entered, tip adjustment won't be allowed on the POS. On the Global Payments terminal, the No Tips option should be selected upon payment.
After the payment is done on the Global Payments terminal, on the payment confirmation screen on the POS, tap Tip to modify the tip amount. The POS will automatically block the transaction if the entered tip exceeds the maximum tip limit.