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    • Basic Operations
        • Sign in and sign out of the Eats365 POS
        • Perform Start of Day and Open Shift
        • Perform End of Day and other end of day activities
        • Clock in and clock out of the Eats365 POS
        • Manage cash in the cash drawer for non-payment transactions
        • Log in to the Eats365 Merchant Portal
    • Order Handling
        • Perform seating
        • Manage table statuses
        • Switch order view (Full Service)
        • Switch order view (Quick Serve)
        • Switch order view (Food Court)
        • Add items to an order (Full Service)
        • Add items to an order (Quick Serve)
        • Add items to an order (Food Court)
        • Add combo items to an order
        • Apply modifiers to an order
        • Change order quantities
        • Lock an order
        • Clone an order (Full Service)
        • Clone an order (Quick Serve)
        • Clone an order (Food Court)
        • Join multiple tables together
        • Share a table between different party groups
        • Split a table for different party groups
        • Fire and Hold items
        • Clear a table
        • Remove items from an order
        • Check order status (Full Service)
        • Check order status (Quick Serve)
        • Check order status (Food Court)
        • Use member order history to reorder
        • Create pickup and delivery orders
        • Use Action Buttons to modify an order
        • Manage new orders
        • Search for orders (Full Service)
        • Search for orders (Quick Serve)
        • Search for orders (Food Court)
        • Create a Custom Item
        • Set up and manage Courses
        • Transfer order to another table
        • Park and Retrieve orders
        • Manage orders from Delivery Integrations
        • Perform self-checkout for dine-in orders
        • Manage self-checkout orders
        • Manage pre-orders
        • Apply tier pricing to an order
        • Place All You Can Eat orders
    • Reservation Management
        • Manage reservations
    • Queuing Management
        • Issue Queuing Tickets from the POS
        • Manage queuing tickets
        • Suspend and resume issuing Queuing Tickets
        • Manage online queuing tickets
        • Manage queuing tickets during service interruptions
    • Handling Payments
        • Process a payment for an order (Full Service)
        • Process a payment for an order (Quick Serve)
        • Process a payment for an order (Food Court)
        • Process a 365pay payment on the POS
        • Process a QR code payment on the POS
        • Apply discounts to an order
        • Make an item complimentary
        • Apply taxes and service charges
        • Add tip to an order
        • Perform a Split Bill by Item and Split Bill by Amount
        • Payment returns
        • Apply surcharge to an order
        • Use membership points for payments and discounts
        • Use coupons and gift cards for payments
        • Forfeit a pre-paid order
        • Add restrictions to discount usage
        • Use points, discounts, or coupons for third-party CRM orders
        • Cancel or void gift cards, vouchers, and coupons
        • Refund gift card value
        • Change payment to a different currency
        • Use member credits for payments

Table of Contents

Manage pre-orders

Learn how to accept and reject pre-orders on the Eats365 POS.

When a pre-order is placed, a small blue bubble appears on the Order List button  to notify you of the new order. You’ll also be notified of the new order through the login page. You have the option to manually accept pre-orders individually or all at once.

In this article, you’ll learn how to accept and manage pre-orders.

Accept pre-orders

Accept orders individually

To accept orders one at a time, follow the steps below: 

  1. Log in to the Eats365 POS. 
  2. At the top right, tap Order List .
  3. Tap Scheduled. A screen with pre-order details appears.
  4. To view the details of all scheduled pre-orders that needs to be confirmed, swipe to the right or left on the screen.
  5. To accept an order, at the top, tap Confirm. 
    Note: If the order is not yet paid, a prompt appears to confirm that you want to accept the unpaid order. Tap Confirm to proceed.

Once the order is accepted, the order goes to the All list. You can view the pre-order ID on the order details once the order is confirmed.

Accept all orders simultaneously

To accept all orders at the same time, follow the steps below: 

  1. Log in to the Eats365 POS.
  2. At the top right, tap Order List .
  3. Tap Scheduled. A screen with pre-order details appears.
  4. To accept all orders simultaneously, at the bottom of the screen, tap Confirm All. A prompt appears to confirm that you want to accept all orders.
  5. Tap Confirm to proceed.

Once the order is accepted, the order goes to the All list. You can view the pre-order ID on the order details once the order is confirmed.

Accept online pre-orders

Online pre-orders must be manually accepted to add it to the list of scheduled pre-orders. 

To accept an online pre-order, follow the steps below: 

  1. Log in to the Eats365 POS. 
  2. At the top right, tap Order List .
  3. Tap Pre-Order.
  4. On the left panel, tap Add to Schedule to confirm the pre-order.

Once confirmed, the order goes to the list of scheduled pre-orders.

Cancel pre-orders

Void a pre-order

To cancel a pre-order, follow the steps below: 

  1. Log in to the Eats365 POS.
  2. At the top right, tap Order List .
  3. Tap Scheduled. A screen with pre-order details appears.
  4. To view the details of all scheduled pre-orders, swipe to the right or left on the screen.
  5. To cancel an order, at the top, tap Void. 
  6. If authorization for canceled orders is required, enter the authorized passcode.
  7. If Reject Order Reason is required, enter the reason for rejecting the pre-order.
  8. Tap Send to confirm.

Reject online pre-orders

To accept an online pre-order, follow the steps below: 

  1. Log in to the Eats365 POS. 
  2. At the top right, tap Order List .
  3. Tap Pre-Order.
  4. On the left panel, tap Reject to cancel the pre-order.
  5. If authorization for canceled orders is required, enter the authorized passcode.
  6. If Reject Order Reason is required, enter the reason for rejecting the pre-order.
  7. Tap Send to confirm.
pre-order accept pre-order reject pre-order void pre-order scheduled order online pre-order

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  • Forfeit a pre-paid order
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