Order Handling
Table of Contents
Clone an order (Full Service)
Learn how to create a new order by copying an existing or past order on the Eats365 POS for full service restaurants.
The “Clone” function allows you to duplicate a previously created order to create a new one. This is a convenient way to reorder frequently purchased items, correct ordering errors, and more.
How cloning works
- Cloning an order copies all items, combo options, modifiers, and special requests from the original order.
- The cloned order functions as a regular order, allowing you to modify it to suit the current customer’s order.
Note: If “Table Sharing” is enabled for your dine-in operations, selecting the same table to clone an order will split or share the table. For more information about sharing or splitting tables, refer to the following articles:
In this article, you’ll learn how to copy an order to create a new order.
Tip: Here are some comparable scenarios where cloning can apply:
- When a new customer requests the same items as another table. They may say something like “I’d like what they’re having!”
- When placing recurring, complex, or bulk orders.
- When there is an error in an order and re-entering all the items is not efficient.
- When a customer wants to reorder the same items they had on a previous visit.
Create a cloned order
To copy an existing order and create a new order, follow the steps below:
- Log in to the Eats365 POS.
- Open the order you’d like to clone.
- For current dine-in orders, select the table where the order you want to clone is located.
- To find a past order, refer to Search for orders to learn how to locate an order.
- Once you’re on the order you’d like to copy, tap Clone
at the bottom. A prompt appears stating that “All items in cart will be cloned to new order. Clone order now?” - Tap Clone to proceed.
Note: If “Customize Printing Options when Clone Orders” is enabled in System Preferences, a prompt will appear to let you choose which types of tickets you want to print for the cloned order. This allows you to save on costs by only printing the necessary printouts for cloned orders.
- A new order with the exact order details as the originating order is created. You can modify the order based on the current customer’s actual order.
- To submit the order, tap Confirm at the bottom left.
