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    Handling Payments

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      • Basic Operations
          • Sign in and sign out of the Eats365 POS
          • Perform Start of Day and Open Shift
          • Perform End of Day and other end of day activities
          • Clock in and clock out of the Eats365 POS
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          • Log in to the Eats365 Merchant Portal
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    Table of Contents

    Forfeit a pre-paid order

    Learn how to forfeit an order that’s already paid on the Eats365 POS.

    A forfeited order refers to a canceled pre-order that has already been paid and confirmed. In the usual case of order cancellation, customers are entitled to receive a refund if a payment has been made. In a forfeited order, the customer has chosen not to get their money back.

    In this article, you’ll learn how to forfeit a pre-paid order.

    Forfeit a paid pre-order

    To forfeit a paid pre-order, follow the steps below: 

    1. Log in to the Eats365 POS.
    2. At the top right, tap Order List .
    3. Tap Scheduled.
    4. Select the paid order that you want to confirm.
    5. Tap Confirm.
    6. At the bottom of the order information, tap To Payment. 
      Tip: If you don’t find the order information, tap the time range filter. Then, select Current Operation.
    7. To forfeit the order, tap Forfeit. A prompt appears to confirm that the customer agreed to forfeit their order.
    8. Tap Confirm to proceed.
    forfeit order pre-order payment cancel pre-order forfeit pre-order payment

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    Related Articles

    • Apply surcharge to an order
    • Apply taxes and service charges
    • Apply discounts to an order
    • Add tip to an order
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