Queuing Management
Table of Contents
Manage queuing tickets during service interruptions
Learn how to enable “Adaptive Offline Mode” to continue issuing and managing queuing tickets during service disruptions or when the POS is offline.
The “Adaptive Offline Mode” feature allows you to continue issuing and managing queuing tickets from the POS even during service interruptions or when the POS is offline. Normally, several queuing features become unavailable during this time. However, with the Adaptive Offline Mode enabled, you can process queue tickets directly on the Eats365 POS, ensuring uninterrupted service for your customers.
Important: Online features such as online queuing and online ticket calling won’t be available during service disruptions, even when "Adaptive Offline Mode" is enabled. Online queuing functions will restart once the network goes back online.
Enable Adaptive Offline Mode
Note: The ”Adaptive Offline Mode” remains active on the POS where it was enabled until the end of the day. Once the network is restored, all queuing functions will automatically return to normal. If the POS goes back offline again on the same day, Adaptive Offline Mode will reactivate automatically. You only need to enable “Adaptive Offline Mode” on the POS once per day.
To enable Adaptive Offline Mode, follow the steps below:
- Log in to the Eats365 POS.
- On the queuing management panel, tap Retry. A prompt appears to enable “Adaptive Offline Mode.”
- Tap Turn On Adaptive Offline Mode.
Once “Adaptive Offline Mode” is enabled, you’ll be able to process queuing tickets on the POS locally. Note that other modules such as the Queue Ticket Kiosk and eSignage, and online queuing will be disconnected from the POS and remain unavailable to use during offline mode.
Queuing functions that work normally during offline mode
The following queuing features remain functional on the POS when offline mode is enabled:
-
Issuing queue tickets
- The “Lookup” function won’t be available when in offline mode.
- Tickets issued during offline mode will be marked with an “Offline” indicator
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Calling queue tickets
- Calling queue tickets must be done manually by the restaurant staff during this time. Calling tickets by displaying the ticket on paired modules such as the Queue Ticket Kiosk or eSignage won’t work during this period.
- Seating a customer
- Holding queue tickets
- Printing queue tickets
- Queuing tickets printed during offline mode won’t include QR codes.