System Preferences

Table of Contents

Manage System Preferences (Full Service)

Learn how to configure system preferences for full service restaurants on the Eats365 POS or on the Merchant Portal.

In this article, you’ll learn how to configure your system preferences to manage the different settings for your restaurant.

Configure System Preferences

To change your restaurant’s System Preferences, follow the steps below:

Eats365 POS

Log in to the Eats365 POS.
At the top left, tap Settings .
Under "Advanced Settings," tap System Preferences.
To enable your preferred setting, toggle the switch next to the setting that you want to turn on.
At the top right, tap Save to confirm.

You can toggle the following options to set as a system preference:

Item Entry

Individual Item Entry Mode

When enabled, you can enter items with multiple quantities in separate rows.

Force Quantity Input

When enabled, a keypad is displayed on the screen whenever you select a menu item that doesn’t have any modifiers. You must enter the desired item quantity in order to add the item to the order.

Quick Combo

Turn on to let the system look for opportunities to group items into combo sets during order entry.

Tier Override Quick Key

Adds a quick key on the order-taking screen that allows you to change the tier prices on the spot.

Ordered Modifier Display Type

Choose from the following display types:

New Line - Shows ordered modifiers in separate rows.
Continuous - Shows ordered modifiers in a single line.

New Line	Continuous

Show Item Count in Cart

Shows the total item count in the cart.

Allow Park Order

When enabled, you can park orders that haven’t been confirmed yet and retrieve them to process later.

Auto Select Next Combo Option

When enabled, the screen automatically scrolls down to the next item included in the combo option after selecting an option.

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Cancel/Void

Authorize Void Paid Orders

Allows staff, whose access level doesn’t include permissions to void paid orders, to void an order with the required approval from an authorized staff member.

Authorize Cancel items

Allows staff, whose access level doesn’t include permissions to cancel items, to process cancellation of items with required approval from an authorized staff member.

Authorize Cancel orders

Allows staff, whose access level doesn’t include permissions to cancel orders, to process cancellation of orders with required approval from an authorized staff member.

Authorize by Scan Card of Staff with Permission

Allows authorized staff members to approve voiding paid orders and canceling items and orders by scanning their card.

Authorize by Passcode Entry of Staff with Permission

Allows authorized staff members to approve voiding paid orders and canceling items and orders by entering their passcode.

Number of Authorized User(s) Required

Sets the number of authorized users needed to validate a void or cancel action.

Example:

If the number of required authorized users is set to "1" and an unauthorized staff member voids an order, the POS will ask for one authorized user to validate the action. If set to "2," then the POS will require two authorized users.
If the number of required authorized users is set to "1" and an authorized staff member voids an order, the POS will recognize the user as authorized and will proceed with the action without requiring additional validation.
If the number of required authorized users is set to "2" and an authorized staff member voids an order, the POS will ask for another authorized user to validate the action.

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Coursing

Course Override Quick Key

Displays the option to change courses at the bottom of the order-taking screen. It also allows the POS to override the set course for items and assign a default course for all items.

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Tip: If course presets are not being used at an item level, it’s recommended to set the default to "Instant."

Default Course

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Note: This setting is available when "Course Override Quick Key" is enabled.

Choose the default course that all items would belong to.

Delay Fire Quick Key

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Note: To have the "Delay Fire Quick Key" appear on the POS, you must first add “Delay Fire” in the "Item Action Button Sequence" settings, which you can also find in System Preferences.

Allows you to set up quick keys where you can input the delay time (in minutes) when an item is fired to the kitchen. You can set up a maximum of four quick keys.

Auto Fire Course

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Note: "Auto Fire Course" is only supported on the primary POS.

When enabled, the system will fire each course after a specific time with the delay time shown on the order next to the item. This feature is especially helpful for automating the dispatch of different courses to their respective kitchens at the right time.

Auto Fire Add-on Order Items for Courses that are already Fired

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Note: "Auto Fire Course" is only supported on the primary POS.

When enabled, the POS will automatically fire add-on items on orders if they belong to courses that were already fired. This feature applies to orders placed on non-POS sources such as, Scan to Order, mPOS, and the PhotoMenu. For orders placed on the POS, staff will be prompted to confirm whether they want to fire the add-on item or not.

Delay Fire Timer Calculation Method

Choose how you want to calculate the start of delay fire timer:

First Ordering Time - the system will treat the first ordering time as the starting time when calculating the delay fire timer for each course.
Course’s First Appearance - the system will calculate each course’s first appearance time (instead of the first ordering time) as the starting time when calculating delay fire timer for that particular course.

Course

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Note: This setting is available when "Auto Fire Course" is enabled.

Allows you to set the delay time for each course. Additionally, the time entered for each course is calculated individually and is not dependent on the course that may precede them.

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Fire/Hold

Fire Dine-in Items by Default

Fires dine-in items once an order is confirmed.

Fire Takeout Items by Default

Fires takeout items once an order is confirmed.

Require Check Name

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Note: The "Sequential Order Number" option must be disabled to assign a check name to an order. For more information, refer to Enable Sequential Order Number.

Allows you to assign a check name to an order. The check name appears on printed tickets, receipts, and transaction reports.

Receipts and tickets
Transaction report

When enabled, the following options become available:

Require Takeout Order Check Name - requires a name to be set for a check for takeout orders.
Optional Takeout Order Check Name - retains the option to set a name for a check for takeout orders but sets the requirement as optional.

Customize Printing Options when Clone Orders

When enabled, you can choose which tickets you'd like to print for the cloned order. This allows you to save on costs by only printing the necessary tickets for cloned orders.