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    • Explore Eats365 products
        • Explore the Eats365 POS screens
        • Restaurant service modes
      • Guides by restaurant type
          • Use Eats365 in a fine dining setup
          • Use Eats365 in a fast food setup
          • Use Eats365 in a casual dining setup
          • Use Eats365 in a specialty restaurant setup
          • Use Eats365 in an all-you-can-eat setup
    • Set up and Installation
        • Set up and install the Eats365 POS app
        • List of compatible devices
        • Connect an iPad to a network
        • Log in to the Eats365 Merchant Portal
        • Hardware Setup
    • Menu Setup
        • Set up and manage a Category (Full Service)
        • Set up and manage a Category (Quick Serve)
        • Set up and manage a Category (Food Court)
        • Set up and manage Product and Sub Product Type
        • Set up and manage a Single Item (Full Service)
        • Set up and manage a Single Item (Quick Serve)
        • Set up and manage a Single Item (Food Court)
        • Set up and manage a Combo Item (Full Service)
        • Set up and manage a Combo Item (Quick Serve)
        • Set up and manage a Combo Item (Food Court)
        • Set up and manage Catering Items
        • Set up and manage a Custom Menu
        • Set up a tax-inclusive menu
        • Set up and manage Modifiers
        • Set up and manage Modifier Masters
        • Set up and manage Modifier Presets
        • Set up and manage Tier Pricing Rules
        • Allocate item sales to different sales categories
        • Set up and manage a Kitchen Station
        • Set up a Pickup Station
        • Set up a Pickup Station (Food Court)
        • Customize the menu layout
        • Set up and manage Special Request Quick Keys
        • Set up and manage Menu Tags
        • View and manage Inventory
    • Table Map Setup
        • Set up and manage Areas and Tables
    • Restaurant Settings
        • Set up restaurant information
        • Restaurant Codes
        • Set up and manage Media Group
        • Set up and manage a Reporting Period
    • Dine-In Settings
        • Set up Dine-In settings (Full Service)
        • Set up Dine-In settings (Quick Serve)
        • Set up Dine-In settings (Food Court)
        • Configure Dining Time settings
        • Set up Self Checkout for Dine-in orders
    • Takeout Settings
        • Set up Takeout settings
        • Set up Takeout settings (Food Court)
    • Catering settings
        • Set up Catering settings
    • Queuing Settings
        • Set up Queuing
        • Set up VIP Queuing
        • Set up Online Queuing
    • System Preferences
        • Manage General Preferences
        • Manage System Preferences (Full Service)
        • Manage System Preferences (Quick Serve)
        • Manage System Preferences (Food Court)
        • Set up and manage Ordering Quantity Limit
        • Modify Action Button options
        • Set up a Revenue Center
        • Enable Sequential Order Number
        • Configure Audit Log settings
    • Device Management
        • Set a primary POS
        • Reset the Eats365 POS
        • Update the Eats365 POS
        • Change POS device name
        • Configure POS to sign out automatically
        • Maintain restaurant operations using Offline Mode
        • Configure POS login preferences
        • Available features when in Offline Mode
    • Account Management
        • Change POS password
        • Change the Merchant Portal password
        • Change activation email or phone number
        • Switch between Merchant Portal themes
    • Reservation
        • Set up Reservation
    • Import Tools
        • How to use Import Tools
    • Time Sheets
        • Manage staff time sheet
    • Menu Template
        • Create and manage a Menu Template
        • Set up and manage a Location Group
        • Apply pricing changes to shops in a Location Group
    • Scan to Order
        • Set up Static QR Code
        • Set up Dynamic QR Code
        • Configure Scan to Order settings (Full Service)
        • Configure Scan to Order settings (Quick Serve)
        • Configure Scan to Order settings (Food Court)
    • All You Can Eat Menu
        • Create an All You Can Eat Menu
        • Configure general All You Can Eat Menu settings
        • Enable All You Can Eat mode on the Eats365 POS
        • Set up a Menu Tier for All You Can Eat Menu
    • Food Court Settings
        • Add a vendor to a food court restaurant
        • Assign a vendor to a POS terminal (Food Court)
        • Set up unique menus for each food court vendor (Food Court)
        • Set up a centralized cashier (Food Court)

Set up a Pickup Station

Learn how to create a Pickup Station on the Merchant Portal.

Pickup Stations are restaurant designations where customer can pick up their orders. You can create a single Pickup Station for all orders, or you can group categories together and assign them to their respective Pickup Stations. For example, a restaurant may have a cafe where they offer takeouts for coffee and pastries apart from their regular menu items. The restaurant can have a Pickup Station for their coffee and pastries, and then have a separate Pickup Station for their regular menu Items. 

In this article, you’ll learn how to add a Pickup Station using the Merchant Portal.

To add a Pickup Station, follow the steps below:

Merchant Portal (Classic Theme)

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Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

  1. Log in to the Merchant Portal.
  2. On the left panel, click on Menu Setup. Then, click on Pickup Station.
  3. At the top right, click on +Pickup Station.
  4. Select the Pickup Station language.
  5. Enter your preferred Pickup Station name.
  6. Add a Pager Option or Counter Codeas applicable. 
    • A Counter Code can be any number you’d like to assign to the Pickup Station. 
    • If your restaurant uses pagers, select your pager from the Pager Option drop-down list. 
      • If you’re using a KiVO pager, select KiVO Tech.
      • For other pagers, select Others.
  7. Under Included Categories, click on the checkbox to select the categories that you’d like to include in the Pickup Station you’re creating.
    Note: You can only add a particular category to a Pickup Station once. Creating another Pickup Station and selecting a category that already belongs to a Pickup Station removes the category from the previous Pickup Station it originally belonged to.
  8. At the top right, click on Save to confirm.
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Merchant Portal 2.0

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Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

  1. Log in to the Merchant Portal. 
  2. On the left panel, click on Menu Setup. Then, click on Pickup Station.
  3. At the top right, click on +Pickup Station.
  4. Enter your preferred Pickup Station Name per language. 
    Note: You must enter a default name for the Pickup Station. The name becomes available in the language the POS app is using. To add more languages, click on Add Language. 
  5. Add a Pager Option or Counter Code as applicable.
    • A Counter Code can be any number you’d like to assign to the Pickup Station. 
    • If your restaurant makes use of pagers, select your pager from the Pager Option drop-down list.
      • If you’re using a KiVO pager, select KiVO Tech. 
      • For other pagers, select Others.
  6. Under Included Categories, toggle the categories that you’d like to include for the Pickup Station you’re creating.
    Note: You can only add a particular category to a Pickup Station once. Creating another Pickup Station and selecting a category that already belongs to a Pickup Station removes the category from the previous Pickup Station it originally belonged to.
  7. At the top right, click on Save to confirm.
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Once created, you can use the eSignage module to display orders that are ready for pickup for the Pickup Station that you created.

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Note: Orders are automatically displayed on the eSignage as long as the eSignage is paired with the POS. Additionally, you can also assign a Pickup Station to the Eats365 Expedite Display.

create pickup station add pickup station set up pickup station

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