Restaurant Settings

Table of Contents

Set up and manage Media Group

Learn how to create a media group and upload custom content on the Merchant Portal.

Media Group allows you to upload custom images, videos, or text that can be used on different Eats365 platforms, such as the PhotoMenu, Customer Facing Display, and eSignage. You can create a Media Group to show customized content such as special promotions during holidays, or exclusive Menu Items at specific times of the day.

In this article, you’ll learn how to upload different types of media, as well as, manage existing Media Groups.

Create a Media Group

To create a Media Group, follow the steps below:

Merchant Portal (Classic Theme)

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings. Then, select Media Group.
Click on +Add Group.
On the blank field, add the Media Group name. Then, click on Save to confirm the name. The screen redirects to the Media Group list.
Select your newly-created Media Group from the list.
To upload custom content to the Media Group, click on Add Media.
Next to the Name field, enter the name that you want to use for your custom upload.
Next to the Type field, select the type of media that you want to upload. You can choose from the available media types:
- Text
- Video
- Image
Upload your Media.
- If you are uploading a Video or Image, next to Upload File, click on Browse. Then, select the video or image that you want to upload.
- If you want to display a text message, scroll down and look for the Text field. Then, enter the message that you want to show.
  Note: Creating a custom text is only available on eSignage.
To set a time when the custom upload appears, under Broadcast Period, set the day and time.
Set the Start Time and End Time when your Media is available.
Tip: If you want the Media to show on the PhotoMenu, Customer Facing Display, or eSignage continuously on a loop, you can choose to skip adding an End Time.
If you’re uploading an Image, select the Display Duration (in minutes).
Toggle Enable to turn on the Media Group function.
Click on Save to confirm.
To add more Media, repeat steps 5 to 14.

Merchant Portal 2.0

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings. Then, select Media Promotion.
Under Promotional Media, click on Add New.
On the blank field, add the Media Group name. Then, click on Save to confirm the name.
Select your newly-created Media Group from the list. Then, click on Edit.
To upload custom content to the Media Group, click on Add New.
Toggle Enable to turn on the Media Group function.
Next to the Name field, enter the name that you want to use for your custom upload.
Next to the Type field, select the type of media that you want to upload. You can choose from the available media types:
- Text
- Video
- Image
To set a time when the custom upload appears, under Broadcast Period, set the day and time.
Set the Start Time and End Time when your Media is available.
Tip: If you want the Media to show on the PhotoMenu, Customer Facing Display, or eSignage continuously on a loop, you can choose to skip adding an End Time.
To upload your Media, click on Media & Display.
- If you are uploading an Image, next to Media File Upload, click on Select Images. Then, select the image that you want to upload.
  Tip: You can choose up to 10 images to upload.
- If you are uploading a Video, next to Media File Upload, click on Select File. Select the video that you want to upload, then click on Upload.
- If you want to display a text message, enter the message that you want to show.
  Note: Creating a custom text is only available on eSignage.
If you’re uploading an Image, select the Display Duration (in minutes).
If you’re uploading a Video or an Image, under Display Mode, select how you want your Video or Image to be shown. You can choose from the available Display Ratio.
Click on Save to confirm.
To add more Media, repeat steps 6-15.

Manage Media Group

Modifying an existing Media Group allows you to add or remove uploaded videos, images, and text, change the Broadcast Period, and update the Start and End Time of a media.

Note: An uploaded video, image, or text can’t be overwritten with a new file. To replace an existing media file, you must delete the media file first and then upload a new video, image, or text into the same Media Group.

Merchant Portal (Classic Theme)

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

Edit Media Group

To update a Media Group, follow the steps below:

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings. Then, select Media Group.
Select the Media Group with the Media that you want to update.
Click on the Media that you want to update.
Update the Media to your preferred settings.
Note: You can’t replace uploaded videos and images. To update an uploaded video or image, you must add a new Media file.
Click on Save to confirm.

Delete Media Group

Note: You must delete all Media within a Media Group. Otherwise, you won’t be able to delete the Media Group.

To delete a Media Group, follow the steps below:

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings. Then, select Media Group.
Select the Media Group that you want to delete.
If your Media Group includes a Media, delete all Media first. To delete, click on Delete.
Next to the Media Group name, click on Delete.

Reorder Media in a Media Group

Videos, images, and text that belong to a Media Group can be arranged to appear in a sequence of your choice.

To reorder Media in a Media Group, follow the steps below:

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings. Then, select Media Group.
Select the Media Group with the Media that you want to reorder.
Select a Media. Then, click and hold on Reorder . Drag the Media in the order in which you want it to appear.

Merchant Portal 2.0

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

Edit Media Group

To update a Media Group, follow the steps below:

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings. Then, select Media Promotion.
Select the Media Group with the Media that you want to update. Then, click on Edit.
Under Media, select the Media that you want to edit. Click on Edit.
Update your Media.
Note: You can’t replace uploaded videos and images. To update an uploaded video or image, you must add a new Media file.
Click on Save to confirm.

Bulk edit Media Group

You can update Media Group content simultaneously on the Merchant Portal.

To perform a bulk edit, follow the steps below:

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings. Then, select Media Promotion.
Select the Media Group with the Media that you want to update. Then, click on Edit.
Under Media, click the checkbox next to the Media Type that you want to edit in bulk, or manually select the content that you want to edit.
Note: You can only do bulk edits on the same media type.
Click on Edit.
Update your Media. You can perform bulk editing on the following settings:
- Toggle Enable to turn on or off the Media Group function.
- Broadcast Period - Choose the day and time when you want the content to be broadcasted on the CFD, PhotoMenu, or eSignage.
- Start Time and End Time - Set the beginning and ending time when your content will be available.
- Display Duration - Update the Display Duration (in minutes).
Click on Save to confirm.

Delete Media Group

Note: You must delete all Media within a Media Group. Otherwise, you won’t be able to delete the Media Group.

To delete a Media Group, follow the steps below:

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings. Then, select Media Promotion.
Select the Media Group that you want to delete. Next to the Media Group name, click on Delete.
If your Media Group isn’t empty, you must delete all Media inside this setting first. To delete, click on Edit. Under Media, select the Media that you want to remove then click on Delete.

Reorder Media in a Media Group

Videos, images, and text that belong to a Media Group can be arranged to appear in a sequence of your choice.

To reorder Media in a Media Group, follow the steps below:

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings. Then, select Media Promotion.
Select the Media Group with the Media that you want to reorder. Then, click on Edit.
Next to the Media that you want to reorder, click and hold on Reorder . Drag the Media in the order in which you want it to appear.

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