All

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

    Login
English (US)
English (US)
Mandarin
Cantonese
  • Home
  • Merchant Guide

Set up and Installation

All Product

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

    • Explore Eats365 products
        • Explore the Eats365 POS screens
        • Restaurant service modes
      • Guides by restaurant type
          • Use Eats365 in a fine dining setup
          • Use Eats365 in a fast food setup
          • Use Eats365 in a casual dining setup
          • Use Eats365 in a specialty restaurant setup
          • Use Eats365 in an all-you-can-eat setup
    • Set up and Installation
        • Set up and install the Eats365 POS app
        • List of compatible devices
        • Connect an iPad to a network
        • Log in to the Eats365 Merchant Portal
        • Hardware Setup
    • Menu Setup
        • Set up and manage a Category (Full Service)
        • Set up and manage a Category (Quick Serve)
        • Set up and manage a Category (Food Court)
        • Set up and manage Product and Sub Product Type
        • Set up and manage a Single Item (Full Service)
        • Set up and manage a Single Item (Quick Serve)
        • Set up and manage a Single Item (Food Court)
        • Set up and manage a Combo Item (Full Service)
        • Set up and manage a Combo Item (Quick Serve)
        • Set up and manage a Combo Item (Food Court)
        • Set up and manage Catering Items
        • Set up and manage a Custom Menu
        • Set up a tax-inclusive menu
        • Set up and manage Modifiers
        • Set up and manage Modifier Masters
        • Set up and manage Modifier Presets
        • Set up and manage Tier Pricing Rules
        • Allocate item sales to different sales categories
        • Set up and manage a Kitchen Station
        • Set up a Pickup Station
        • Set up a Pickup Station (Food Court)
        • Customize the menu layout
        • Set up and manage Special Request Quick Keys
        • Set up and manage Menu Tags
        • View and manage Inventory
    • Table Map Setup
        • Set up and manage Areas and Tables
    • Restaurant Settings
        • Set up restaurant information
        • Restaurant Codes
        • Set up and manage Media Group
        • Set up and manage a Reporting Period
    • Dine-In Settings
        • Set up Dine-In settings (Full Service)
        • Set up Dine-In settings (Quick Serve)
        • Set up Dine-In settings (Food Court)
        • Configure Dining Time settings
        • Set up Self Checkout for Dine-in orders
    • Takeout Settings
        • Set up Takeout settings
        • Set up Takeout settings (Food Court)
    • Catering settings
        • Set up Catering settings
    • Queuing Settings
        • Set up Queuing
        • Set up VIP Queuing
        • Set up Online Queuing
    • System Preferences
        • Manage General Preferences
        • Manage System Preferences (Full Service)
        • Manage System Preferences (Quick Serve)
        • Manage System Preferences (Food Court)
        • Set up and manage Ordering Quantity Limit
        • Modify Action Button options
        • Set up a Revenue Center
        • Enable Sequential Order Number
        • Configure Audit Log settings
    • Device Management
        • Set a primary POS
        • Reset the Eats365 POS
        • Update the Eats365 POS
        • Change POS device name
        • Configure POS to sign out automatically
        • Maintain restaurant operations using Offline Mode
        • Configure POS login preferences
        • Available features when in Offline Mode
    • Account Management
        • Change POS password
        • Change the Merchant Portal password
        • Change activation email or phone number
        • Switch between Merchant Portal themes
    • Reservation
        • Set up Reservation
    • Import Tools
        • How to use Import Tools
    • Time Sheets
        • Manage staff time sheet
    • Menu Template
        • Create and manage a Menu Template
        • Set up and manage a Location Group
        • Apply pricing changes to shops in a Location Group
    • Scan to Order
        • Set up Static QR Code
        • Set up Dynamic QR Code
        • Configure Scan to Order settings (Full Service)
        • Configure Scan to Order settings (Quick Serve)
        • Configure Scan to Order settings (Food Court)
    • All You Can Eat Menu
        • Create an All You Can Eat Menu
        • Configure general All You Can Eat Menu settings
        • Enable All You Can Eat mode on the Eats365 POS
        • Set up a Menu Tier for All You Can Eat Menu
    • Food Court Settings
        • Add a vendor to a food court restaurant
        • Assign a vendor to a POS terminal (Food Court)
        • Set up unique menus for each food court vendor (Food Court)
        • Set up a centralized cashier (Food Court)

Table of Contents

List of compatible devices

Check if your device is compatible with the Eats365 POS.

This document details a list of supported devices for the Eats365 POS. Use the model names and images as a reference to determine if your device is compatible.

iPad

It’s recommended to use the latest iPad models running the latest software version from Apple. Refer to the table below:

Model Port Screen size
iPad (9th Generation) Lightning port + Audio Jack 10.2” screen
iPad (10th Generation) USB-C 10.9" screen
iPad Mini 6 USB-C 8.3” screen
iPad Air (5th Generation) USB-C 10.9” screen
iPad Air 11-in. (M2) USB-C 11" screen
iPad Air 13-in. (M2) USB-C 13" screen
iPad Pro (3rd Generation) USB-C 11” screen
iPad Pro (4th Generation) USB-C 12.9” screen
iPad Pro (5th Generation) USB-C 12.9” screen
iPad Pro (6th Generation) USB-C 12.9” screen
iPad Pro 11-in. (M4) USB‑C with support for Thunderbolt / USB 4 11" screen
iPad Pro 13-in. (M4) USB‑C with support for Thunderbolt / USB 4 13" screen

Printer

Bixolon

Model

Image

Type

Paper Size

Platform

SRP-E300ESK

Receipt Printer (Thermal)

58/80mm

POS, PhotoMenu, BIZ

ESCPrinter

Model

Image

Type

Paper Size

Platform

ESCPrinter

n/a

Receipt Printer (Thermal)

58/80mm

POS

Epson

Model

Image

Type

Paper Size

Platform

TM-T88V (LAN)

Receipt Printer (Thermal)

58/80mm

POS, PhotoMenu, KDS, Self Order Kiosk (Android), Queue Ticket Kiosk (iOS)

TM-T88VI (LAN)

Receipt Printer (Thermal)

58/80mm

POS, PhotoMenu, KDS, BIZ, Queue Ticket Kiosk (iOS)

TM-m30

Receipt Printer (Thermal)

58/80mm

POS, PhotoMenu, KDS, BIZ, Queue Ticket Kiosk (iOS)

TM-m30II

Receipt Printer (Thermal)

58/80mm

POS, PhotoMenu, KDS, BIZ, Queue Ticket Kiosk (iOS)

TM-m30III

Receipt Printer (Thermal)

58/80mm

POS, Queue Ticket Kiosk (iOS)
T81

Receipt Printer (Thermal)

58/80mm

POS
T81II

Receipt Printer (Thermal)

58/80mm

POS

T82

Receipt Printer (Thermal)

58/80mm

POS, PhotoMenu, KDS, Queue Ticket Kiosk (iOS)

T82II

Receipt Printer (Thermal)

58/80mm

POS
T82III
Receipt Printer (Thermal)
58/80mm
POS
TM-T88

Receipt Printer (Thermal)

80mm

BIZ

TM-T88VI

Receipt Printer (Thermal)

58/80mm

BIZ

TM-T88VII

Receipt Printer (Thermal)

58/80mm

POS, BIZ

TM-U220

Receipt Printer (Thermal)

80mm

BIZ

U220B

Kitchen Printer (Dot Matrix)

80mm

POS, KDS

U220IIB Kitchen Printer (Dot Matrix) 80mm POS

GoDEX

Model

Image

Type

Platform

DT2x

Label Printer

Label Printer

iMin

Model

Image

Type

Paper Size

Platform

Swift 2 Pro

Built-in Receipt Printer (Thermal)

58mm

BIZ

MASUNG

Model

Image

Type

Paper Size

Platform

GWK80

Built-in Receipt Printer (Thermal)

58/80mm

Self Order Kiosk (Android), Queue Ticket Kiosk (Android)

Star

Model

Image

Type

Paper Size

Platform

TSP143III (LAN)

Receipt Printer (Thermal)

58/80mm

POS, PhotoMenu, KDS, Queue Ticket Kiosk (iOS)

TSP143III (USB)

Receipt Printer (Thermal)

58/80mm

POS, PhotoMenu, KDS, Queue Ticket Kiosk (iOS)

TSP143IV

Receipt Printer (Thermal)

58/80mm

POS

TSP654

Receipt Printer (Thermal)

58/80mm

POS, PhotoMenu, KDS, Queue Ticket Kiosk (iOS)

TSP650II

Receipt Printer (Thermal)

58/80mm

POS, PhotoMenu, KDS, BIZ, Queue Ticket Kiosk (iOS)

mc-Print3 (LAN + USB)

Receipt Printer (Thermal)

58/80mm

POS, PhotoMenu, KDS, Queue Ticket Kiosk (iOS)

mPOP

Receipt Printer (Thermal) and Cash Drawer

58mm

POS

BSC10II

Receipt Printer (Thermal)

58/80mm

POS, Queue Ticket Kiosk (iOS)

SP747 (LAN)

Kitchen Printer (Dot Matrix)

80mm

POS, KDS

TSP654LE-NP (LAN)

n/a

Label Printer


POS

mC-Print31L
Receipt Printer (Thermal)
80mm
Queue Ticket Kiosk (iOS)

SUNMI

Model

Image

Type

Paper Size

Platform

K1

Built-in Receipt Printer (Thermal)

58/80mm

Self Order Kiosk (Android)

V2

Built-in Receipt Printer (Thermal)

58mm

BIZ

V2S

Built-in Receipt Printer (Thermal)

58mm

BIZ

P2

Built-in Receipt Printer (Thermal)

58mm

BIZ

TSC

Model

Image

Type

Paper Size

Platform

TDP-225 (LAN)

Label Printer


POS

Xprinter

Model

Image

Type

Paper Size

Platform

XP-350BM

Label Printer

20mm-82mm

POS

Cash Drawer

You can use any Cash Drawer that can connect to a 24V Receipt Printer with an RJ11 cable.

Barcode Scanner

You can use any USB or Bluetooth Barcode Scanner with native iOS support. USB-type scanners can be connected to an iPad with a USB-C port. You can expand the number of ports on your iPad by using a USB-C hub with Power Delivery (PD) to connect the devices.


printer thermal printer compatible hardware ipad cash drawer barcode scanner hardware compatibility

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Hardware Setup
  • Getting started with Eats365 POS
  • FAQs
  • Troubleshooter
            • Products
              • POS
              • mPOS
              • Eats365 Biz
              • Eats365 Marketplace
              • Branded Online Store
              • Kitchen Display System
              • Expedite Display
              • Scan-to-Order (BYOD)
              • Self-Service Kiosk
              • PhotoMenu
              • Queue Kiosk
              • Dynamic Digital Menu
              • Queue Display
              • Pickup Display
              • Customer Facing Display
            • Solutions
              • Online Ordering
              • Contactless Dining
              • Front of House
              • Guest Retention
              • Back of House
              • Back Office (Store End)
              • Multi-brand/Location Management (Enterprise)
              • Paperless Operation Experience
              • Payment
            • Restaurant Types
              • Quick Service Restaurant
              • Full Service Restaurant
              • Bars
              • Food Court
              • Cloud Kitchen
              • Food Retail
              • Self-service Restaurant
              • Enterprise
              • All-You-Can Eat (Buffet)
            • Resources
              • Eats365 Knowledge Base
              • Blog
              • Supported Hardware
            • Company
              • About Us
              • Success Stories
              • Referrals
            • Get In Touch
            • Contact Us
              • Eats365, Inc.
              • Sales info@eats365.com
              • Support support@eats365.com
        • Contact Us
          • Eats365, Inc.
          • info@eats365.com
          • www.eats365pos.com
        • Get In Touch
          • Apple Mobility Partner
            twitter facebook eats365 linkedin
        • eats365
          © 2023 Eats365 Incorporated. All rights reserved.

Knowledge Base Software powered by Helpjuice

Expand