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Set up and Installation

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    • Explore Eats365 products
        • Explore the Eats365 POS screens
        • Restaurant service modes
      • Product updates
          • v2.50 Update: Using membership Points as Tender
          • v2.49 Update: Parking and Retrieving Orders
          • v2.48 Update: Non-sales Items and Void Authorization
          • v2.47 Update: Surcharges and Quantity Limits
    • Set up and Installation
        • Set up and install the Eats365 POS app
        • List of compatible devices
        • Connect an iPad to a network
        • Log in to the Merchant Portal
        • Hardware Setup
        • Scan and pair a printer
    • Menu Setup
        • Set up and manage a Category
        • Set up and manage a Single Item
        • Set up and manage a Kitchen Station
        • Set up and manage Modifiers
        • Set up and manage Special Request Quick Keys
        • Set up and manage a Custom Menu
        • Customize the menu layout
        • Set up and manage Tier Pricing Rules
        • Set up and manage a Combo Item
        • Set up and manage Modifier Master settings
        • Set up a Pickup Station
        • Set up and manage Product and Sub Product Type
        • Set up and manage All You Can Eat Menu
        • Set up and manage Menu Tags
        • Set up and manage Catering Items
    • Table Map Setup
        • Set up and manage Areas and Tables
    • Restaurant Settings
        • Set up and manage Media Group
        • Set up restaurant information
        • Restaurant Codes
    • Dine-In Settings
        • Set up Dine-In settings
    • Takeout Settings
        • Set up Takeout settings
    • Catering settings
        • Set up Catering settings
    • Queuing Settings
        • Set up Queuing
    • System Preferences
        • Manage System Preferences
        • Manage General Preferences
        • Set up and manage Ordering Quantity Limit
    • Device Management
        • Set a primary POS
        • Reset the Eats365 POS
        • Update the Eats365 POS
    • Account Management
        • Change POS password
        • Change the Merchant Portal password
        • Change activation email or phone number
        • Switch between Merchant Portal themes
    • Reservation
        • Set up Reservation
    • Import Tools
        • How to use Import Tools
    • Time Sheets
        • Manage Staff Time Sheet

Table of Contents

Log in to the Merchant Portal

Learn how to access and manage all of your restaurant’s settings and reports through the Merchant Portal.

The Merchant Portal gives you full access to all of your restaurant’s settings and reports. 

Here are some of the things that you can do with the Merchant Portal: 

  • Generate reports
  • Manage your restaurant information
  • Enable reservations
  • Manage staff roles and permissions
  • Customize your POS settings
  • Set up areas and tables
  • Manage integrations
  • Manage your loyalty program

Log in to the Merchant Portal 

Make sure you have your email address and password ready before you log in to the portal. If you are a first-time user, you can find this information in the invitation email sent to you. You can change the password later on from the portal.

  1. Open the Merchant Portal.
  2. Enter your email and password.
  3. Choose how you want to receive the verification code. You can get the code either through SMS or email. 
    Note: You must add a phone number to receive a verification code through SMS. If you didn't enter a phone number when you signed up, you can add your phone number from the Restaurant Settings. Refer to Change activation email or phone number.
  4. Enter the verification code.
Delete

Tip:

  • If you want to log in to another device or to have the Merchant Portal open on multiple devices, you can do so. However, you must verify the account on each device.
  • To remove Merchant Portal access from a device, at the top right of the portal, click on your account. Then, click on Forget this device. Once the Merchant Portal access has been removed from the device, you must re-authorize the device again.
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