All

    Contact Us

    If you still have questions or prefer to get help directly from an agent, please submit a request.
    We'll get back to you as soon as possible.

    Please fill out the contact form below and we will reply as soon as possible.

    • Product
      • Eats365 Products
      • Merchant Guide
      • Modules
      • Membership
      • Integrations
      • Hardware
    • Operations
      • Staff Operations
      • Roles & Permissions
      • Payments
      • Reports
    • News
      • What’s New
      • Release Notes
    • Tools
      • Troubleshooting
      • Simulators
      • Glossary
      • Troubleshooter
    • Login
    English (US)
    English (US)
    Mandarin
    Cantonese
    • Product
      • Eats365 Products
      • Merchant Guide
      • Modules
      • Membership
      • Integrations
      • Hardware
    • Operations
      • Staff Operations
      • Roles & Permissions
      • Payments
      • Reports
    • News
      • What’s New
      • Release Notes
    • Tools
      • Troubleshooting
      • Simulators
      • Glossary
      • Troubleshooter
    Login
    • Home
    • Merchant Guide

    Takeout Settings

    All Product

    Contact Us

    If you still have questions or prefer to get help directly from an agent, please submit a request.
    We’ll get back to you as soon as possible.

    Please fill out the contact form below and we will reply as soon as possible.

      • Explore Eats365 products
          • Explore the Eats365 POS interface
          • Restaurant service modes
        • Guides by restaurant type
            • Use Eats365 in a fine dining setup
            • Use Eats365 in a fast food setup
            • Use Eats365 in a casual dining setup
            • Use Eats365 in a specialty restaurant setup
            • Use Eats365 in an all-you-can-eat setup
      • Set up and Installation
          • Set up and install the Eats365 POS app
          • List of compatible devices
          • Connect an iPad to a network
          • Log in to the Eats365 Merchant Portal
          • Hardware Setup
      • Menu Setup
          • Set up and manage a Category (Full Service)
          • Set up and manage a Category (Quick Serve)
          • Set up and manage a Category (Food Court)
          • Set up and manage Product and Sub Product Type
          • Set up and manage a Single Item (Full Service)
          • Set up and manage a Single Item (Quick Serve)
          • Set up and manage a Single Item (Food Court)
          • Set up and manage a Combo Item (Full Service)
          • Set up and manage a Combo Item (Quick Serve)
          • Set up and manage a Combo Item (Food Court)
          • Set up and manage Catering Items
          • Set up and manage a Custom Menu
          • Set up a tax-inclusive menu
          • Set up and manage Modifiers
          • Set up and manage Modifier Masters
          • Set up and manage Modifier Presets
          • Set up and manage Tier Pricing Rules
          • Allocate item sales to different sales categories
          • Set up and manage a Kitchen Station
          • Set up a Pickup Station
          • Set up a Pickup Station (Food Court)
          • Customize the menu layout
          • Set up and manage Special Request Quick Keys
          • Set up and manage Menu Tags
          • View and manage Inventory
      • Table Map Setup
          • Set up and manage Areas and Tables
      • Restaurant Settings
          • Set up restaurant information
          • Restaurant Codes
          • Set up and manage Media Group
          • Set up and manage a Reporting Period
          • Create and manage Shop Tags
      • Dine-In Settings
          • Set up Dine-In settings (Full Service)
          • Set up Dine-In settings (Quick Serve)
          • Set up Dine-In settings (Food Court)
          • Configure Dining Time settings
          • Set up Self-checkout for dine-in orders
      • Takeout Settings
          • Set up Takeout settings
          • Set up Takeout settings (Food Court)
      • Catering settings
          • Set up Catering settings
      • Queuing Settings
          • Set up Queuing
          • Set up VIP Queuing
          • Set up Online Queuing
      • System Preferences
          • Manage General Preferences
          • Manage System Preferences (Full Service)
          • Manage System Preferences (Quick Serve)
          • Manage System Preferences (Food Court)
          • Set up and manage Ordering Quantity Limit
          • Modify Action Button options
          • Set up a Revenue Center
          • Enable Sequential Order Number
          • Configure Audit Log settings
      • Device Management
          • Set a primary POS
          • Reset the Eats365 POS
          • Update the Eats365 POS
          • Change POS device name
          • Configure POS to sign out automatically
          • Maintain restaurant operations using Offline Mode
          • Configure POS login preferences
          • Available features when in Offline Mode
          • Create a home screen shortcut for the Merchant Portal
      • Account Management
          • Change POS password
          • Change the Merchant Portal password
          • Change activation email or phone number
          • Switch between Merchant Portal themes
      • Reservation
          • Set up Reservation
      • Import Tools
          • How to use Import Tools
      • Time Sheets
          • Manage staff time sheet
      • Menu Template
          • Create and manage a Menu Template
          • Set up and manage a Location Group
          • Apply pricing changes to shops in a Location Group
      • Scan to Order
          • Set up Static QR code
          • Set up Dynamic QR Code
          • Configure Scan to Order settings (Full Service)
          • Configure Scan to Order settings (Quick Serve)
          • Configure Scan to Order settings (Food Court)
      • All You Can Eat Menu
          • Create an All You Can Eat Menu
          • Configure general All You Can Eat Menu settings
          • Enable All You Can Eat mode on the Eats365 POS
          • Set up a Menu Tier for All You Can Eat Menu
      • Food Court Settings
          • Add a vendor to a food court restaurant
          • Assign a vendor to a POS terminal (Food Court)
          • Set up unique menus for each food court vendor (Food Court)
          • Set up a centralized cashier (Food Court)

    Table of Contents

    Set up Takeout settings

    Learn how to set up and manage Takeout settings on the Eats365 POS or the Merchant Portal.

    Takeout settings allow you to customize how the POS works when on the Takeout view. 

    In this article, you’ll learn how to configure your restaurant’s takeout and delivery workflow and settings on the Eats365 POS or on the Merchant Portal.

    Set up or manage Takeout settings

    To set up or manage your Takeout settings, follow the steps below: 

    Eats365 POS

    1. Log in to the Eats365 POS. 
    2. At the top left, txap Settings .
    3. Under "Settings," tap Takeout.
    4. Configure your preferred Takeout settings.
    5. At the top right, tap Save to confirm.

    Below is the list of settings that you can set up and manage on the POS: 

    General

    Takeout Charge

    Service Boundary

    Set a limit on the allowed delivery distance.

    Enable Delivery Fee

    When enabled, the POS adds a delivery charge to the total order amount.  

    You can set a standard delivery fee or set a delivery fee for different order amounts and distances. 

    • Standard delivery fee - Set a fixed delivery fee.
    • Conditional delivery fee - Set a different delivery fee depending on the condition. For example, you can set a "No delivery fee" rule for orders that exceed a certain amount.

    Suggested Tip

    Set a suggested tip amount. 

    Delete

    Tip: If you want to print tips on the receipt, you can do this in the Printing settings.

    Delete

    Workflow Settings

    Pickup Order

    Delete

    Note: Settings in this section affect both POS and online ordering.

    Pickup Order Preparation Time (mins)

    Tickets will be sent to the kitchen based on the duration you set.

    Conditional Order Preparation Time

    Set a different pickup order preparation time depending on the condition. You can set a conditional order preparation time for the following:

    • Operation Time Slot - Sets the date and time when the specific preparation time is applied. For example, you may create a rule where every lunch period, the preparation time for orders meant for pick-up is shorter and set to 5 minutes.
    • Order Total - Sets a range based on the order total when the specific preparation time is applied. For example, you may create a rule where orders totaling to $100 would require a longer preparation time due to having more menu Items to prepare.

    Delivery Order

    Delete

    Note: Settings in this section affect both POS and online ordering.

    Delivery Order Preparation Time (mins) 

    Tickets will be sent to the kitchen based on the duration you set.

    Conditional Order Preparation Time

    Set a different delivery order preparation time depending on the condition. You can set a conditional order preparation time for the following:

    • Operation Time Slot - Sets the date and time when the specific preparation time is applied. For example, you may create a rule where every lunch period, the preparation time for orders meant for delivery is shorter and set to 5 minutes.
    • Order Total - Sets a range based on the order total when the specific preparation time is applied. For example, you may create a rule where orders totaling to $100 would require a longer preparation time due to having more menu Items to prepare.

    Complete Order

    Auto Complete Order when Paid

    The "Auto Complete Order when Paid" option controls whether the takeout order becomes "Completed" or remains as "Paid" after the check is paid. Turn this setting on if you want to auto-complete the order after payment.

    Delete

    Tip: You can turn off this setting to complete an order using the Eats365 Expedite App and the Pickup Display.

    Return Home

    Return Home after Payment Processing

    When enabled, the POS automatically returns to the order-taking screen after payment. If you turn the setting off, the POS stays at the payment screen so you can perform other actions, like making a tip and printing a receipt.

    Order Payment

    Require Payment when Placing Order

    This setting disables the "Confirm" button on the POS. When enabled, all orders automatically require payment.

    Order

    Force Enter Party Size

    When enabled, you’ll be able to force enter a party size on the POS.

    Delivery Order displayed on Pickup Display

    When enabled, delivery orders will be displayed on the Pickup Display.

    Auto Add Items when enter party size

    Delete

    Note: This setting is only available when Force Enter Party Size  is turned on.

    When enabled, you can set which items will be automatically added to every open check. For example, you might want to automatically add sauces to every order.

    Pre-Order

    Delete

    Note: Settings in this section only affects POS ordering.

    Treat Mid-night Orders as Same Day Order

    Allows you to accept pre-orders past midnight and still make the system recognize the order as being made on the same day.

    Mid-night Order Cut-Off Time

    Set the cut-off time for orders placed past midnight.

    Next Operation Period Pre-Order

    Delete

    Note: Settings in this section affect both POS and online ordering. 

    Refers to advance orders that customers can make for the next operation period. For example, a customer may place an order for pickup or delivery the next day. You can set the following settings:

    Allow Cross-day Pre-Order

    Enable next operation period pre-order for pickup and delivery orders.

    Allow Pickup Order

    Allows customers to place pickup pre-orders for the next operation period.

    Allow Delivery Order

    Allows customers to place delivery pre-orders for the next operation period.

    Maximum Days in Advance

    Set the maximum number of days that customers can place their orders in advance. For example, if you set the maximum day to “1", customers can place a pre-order for next-day pickup and delivery.

    Interval on Selection (mins)

    Set the interval to determine how far apart the available time slots should be. For example, if you choose an interval of 60 minutes for the next operation period pre-orders, customers can select a time slot with an interval of 60 minutes or 1 hour. In the POS, it shows up as 12:00, 13:00, 14:00, and so on. 

    Order Time

    Set the time when customers can place pre-orders. By default, the order time is set to opening hours.

    Earliest Order Time

    Set the earliest time when customers can place pre-orders.

    Latest Order Time

    Set the latest time when customers can place pre-orders. For example, if you set the latest order time to 17:00, customers won’t be able to place pre-orders beyond the set time.

    Delete

    User App Settings

    User App Pickup Order

    Allow User App to place Pickup Order

    Allows customers to place Pickup orders from the Eats365 User App.

    Enable ASAP Order

    Allows customers to place rush orders. When enabled, the estimation time will be skipped for the customer.

    Minimum Charge

    Set the minimum amount that customers must spend to place a pickup order.

    Allow Cash on Pickup

    Allows customers to pay cash upon picking up their order.

    Auto Accept Paid Order

    Allows the POS to automatically accept paid orders from the Eats365 User App.

    Override Pickup Order Preparation Time

    When enabled, you can set a different Pickup Order Preparation Time for orders placed through the Eats365 User App.

    User App Delivery Order

    Allow User App to place Delivery Order

    Allows customers to place Delivery orders from the Eats365 User App.

    Enable ASAP Order

    Allows customers to place rush orders. When enabled, the estimation time will be skipped for the customer.

    Minimum Charge

    Set the minimum amount that customers must spend to place a delivery order.

    Allow Cash on Delivery

    Allows customers to pay cash upon delivery of their order.

    Auto Accept Paid Order

    Allows the POS to automatically accept paid orders from the Eats365 User App.

    Override Delivery Order Preparation Time

    When enabled, you can set a different Delivery Order Preparation Time for orders placed through the Eats365 User App.

    User App Pre-Order

    Allow User App to Pre-order

    Allows customers to pre-order from the Eats365 User App. When this is enabled, you can configure different settings for pre-orders placed online.

    Allow Pickup Order

    Allows customers to place pre-orders for pickup.

    Allow Delivery Order

    Allows customers to place pre-orders for delivery.

    Earliest Minutes Allowed

    Set the earliest time when customers can schedule their pre-order. For example, if you set the Earliest Minutes Allowed to “60,” customers can schedule pre-orders for delivery or pickup 60 minutes or 1 hour from the current time. If the current time is 8:30 AM, the earliest time that customer can schedule their order is 9:30 AM.

    Interval on Selection (mins)

    Set the interval to determine how far apart the available time slots should be. For example, if you choose an interval of 60 minutes, customers can select a time slot with an interval of 60 minutes or 1 hour. In the POS, it shows up as 12:00, 13:00, 14:00, and so on. 

    Order Time

    Set the time slot when customers can place pre-orders. By default, the order time is set to opening hours.

    Earliest Order Time

    Set the earliest time when customers can place pre-orders.

    Treat Mid-night Orders as Same Day Order

    Allows you to accept pre-orders past midnight and still make the system recognize the order as being made on the same day. 

    Mid-night Order Cut-Off Time

    Set the cut-off time for orders placed past midnight.

    Last Order Time

    Set the latest time when customers can place pre-orders. For example, if you set the latest order time to 17:00, customers won’t be able to place pre-orders beyond the set time.

    Next Operation Period Pre-Order

    Allow Cross-day Pre-order

    Allows customers to place Next Operation Pre-Order from the Eats365 User App.

    Override Workflow Setting

    Set different workflow settings for the next operation pre-orders placed through the User App.

    Allow Pickup Order    

    Allows customers to place next operation period pre-orders for pickup from the User App.

    Allow Delivery Order

    Allows customers to place next operation period pre-orders for delivery from the User App or the Branded Online Store.    

    Maximum Days in Advance

    Set the maximum number of days that customers can place their orders in advance. For example, if you set the maximum day to “1", customers can place a pre-order for next-day pickup and delivery.

    Interval on Selection (mins)

    Set the interval to determine how far apart the available time slots should be. For example, if you choose an interval of 60 minutes for the next operation period pre-orders, customers can select a time slot with an interval of 60 minutes or 1 hour. In the POS, it shows up as 12:00, 13:00, 14:00, and so on. 

    Earliest Order Time

    Set the earliest time when customers can place pre-orders.

    Last Order Time

    Set the latest time when customers can place pre-orders. For example, if you set the latest order time to 17:00, customers won’t be able to place pre-orders beyond the set time.

    Delete
    Delete

    Merchant Portal (Classic Theme)

    Delete

    Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

    1. Log in to the Merchant Portal. 
    2. On the left panel, click on Restaurant Settings. Then, select Takeout.
    3. Configure your preferred Takeout settings.
    4. At the top right, click on Save to confirm.

    Below is the list of settings that you can set up and manage on the Merchant Portal: 

    General

    General

    Service Boundary

    Set a limit on the allowed delivery distance.

    Takeout Charge

    Enable Delivery Charge

    When enabled, the POS adds a delivery charge to the total order amount.

    Delivery Fee

    You can set a standard delivery fee or set a delivery fee for different order amounts and distances. 

    • Standard delivery fee - Set a fixed delivery fee.
    • Conditional delivery fee - Set a different delivery fee depending on the condition. For example, you can set a "No delivery fee" rule for orders that exceed a certain amount.

    Suggested Tip

    Set a suggested tip amount. 

    Delete

    Tip: If you want to print tips on the receipt, you can do this in the Printing settings.

    Delete

    Workflow

    Pickup Order

    Delete

    Note: Settings in this section affect both POS and online ordering. 

    Print Ticket before Pickup Time (mins)

    Tickets will be sent to the kitchen based on the duration you set.

    Conditional Order Preparation Time

    Set a different pickup order preparation time depending on the condition. You can set a conditional order preparation time for the following:

    • Time Slot - Sets the date and time when the specific preparation time is applied. For example, you may create a rule where every lunch period, the preparation time for orders meant for pick-up is shorter and set to 5 minutes.
    • Order Total - Sets a range based on the order total when the specific preparation time is applied. For example, you may create a rule where orders totaling to $100 would require a longer preparation time due to having more menu Items to prepare.

    Delivery Order

    Delete

    Note: Settings in this section affect both POS and online ordering. 

    Print Ticket before Delivery Time (mins)

    Tickets will be sent to the kitchen based on the duration you set.

    Conditional Order Preparation Time

    Set a different delivery order preparation time depending on the condition. You can set a conditional order preparation time for the following:

    • Time Slot - Sets the date and time when the specific preparation time is applied. For example, you may create a rule where every lunch period, the preparation time for orders meant for delivery is shorter and set to 5 minutes.
    • Order Total - Sets a range based on the order total when the specific preparation time is applied. For example, you may create a rule where orders totaling to $100 would require a longer preparation time due to having more menu Items to prepare.

    Complete Order

    Auto Complete Order when Paid

    The Auto Complete Order when Paid option controls whether the takeout order becomes Completed or remains as Paid after the check is paid. Turn this setting on if you want to auto-complete the order after payment.

    Delete

    Tip: You can turn off this setting to complete an order using the Eats365 Expedite App and the Pickup Display. 

    Return Home

    Return Home after Payment Processing

    When enabled, the POS automatically returns to the order-taking screen after payment. If you turn the setting off, the POS stays at the payment screen so you can perform other actions, like making a tip and printing a receipt.

    Order Payment

    Delete

    Note: Settings in this section affect both POS and online ordering. 

    Require Payment when Placing Order

    This setting disables the Confirm button on the POS. When enabled, all orders automatically require payment.

    Order

    Force Enter Party Size

    When enabled, you must enter a party size in the POS before taking an order.

    Delivery Order Display on Pickup Display

    When enabled, delivery orders will be displayed on the Pickup Display.

    Auto Add Item

    Delete

    Note: This setting is only available when "Force Enter Party Size"  is turned on.

    Auto Add Items when Open Check

    When enabled, you can set which items will be automatically added to every open check. For example, you might want to automatically add sauces to every order. 

    Next Operation Period Pre-Order

    Refers to advance orders that customers can make for the next operation period. For example, a customer may place an order for pickup or delivery the next day. You can set the following settings:

    Allow Next Operation Period Pre-Order

    Enable next operation period pre-order for pickup and delivery orders.

    Allow User App to Place Pickup Order

    Allows customers to place pickup pre-orders for the next operation period.

    Allow User App to Place Delivery Order 

    Allows customers to place delivery pre-orders for the next operation period.

    Maximum Days in Advance

    Set the maximum number of days that customers can place their orders in advance. For example, if you set the maximum day to “1", customers can place a pre-order for next-day pickup and delivery.

    Interval on Selection (mins)

    Set the interval to determine how far apart the available time slots should be. For example, if you choose an interval of 60 minutes for the next operation period pre-orders, customers can select a time slot with an interval of 60 minutes or 1 hour. In the POS, it shows up as 12:00, 13:00, 14:00, and so on. 

    Earliest Order Time

    Set the earliest time when customers can place pre-orders.

    Last Order Time

    Set the latest time when customers can place pre-orders. For example, if you set the latest order time to 17:00, customers won’t be able to place pre-orders beyond the set time.

    Pre-Order

    Treat Mid-night Orders as Same Day Order

    Allows you to accept pre-orders past midnight and still make the system recognize the order as being made on the same day. 

    Mid-night Order Cut-Off Time

    Set the cut-off time for orders placed past midnight.

    Delete

    User App

    User App Pickup Order

    Allow User App to Place Pickup Order

    Allows customers to place pickup orders from the Eats365 User App and the Branded Online Store.

    Minimum Charge

    Set the minimum amount that customers must spend to place a pickup order.

    Allow Cash on Pickup

    Allows customers to pay cash upon picking up their order.

    Auto Accept Paid Order

    Allows the POS to automatically accept paid orders from the Eats365 User App and the Branded Online Store.

    Disable ASAP

    Restricts customers from placing rush orders.

    Override Pickup Order Preparation Time

    When enabled, you can set a different Pickup Order Preparation Time for orders placed through the Eats365 User App and the Branded Online Store.

    User App Delivery Order

    Allow User App to place Delivery Order

    Allows customers to place delivery orders from the Eats365 User App and the Branded Online Store.

    Minimum Charge

    Set the minimum amount that customers must spend to place a delivery order.

    Allow Cash on Delivery

    Allows customers to pay cash upon delivery of their order.

    Auto Accept Paid Order

    Allows the POS to automatically accept paid orders from the Eats365 User App and the Branded Online Store.

    Disable ASAP

    Restricts customers from placing rush orders.

    Override Delivery Order Preparation Time

    When enabled, you can set a different Delivery Order Preparation Time for orders placed through the Eats365 User App and the Branded Online Store.

    User App Pre-order

    Allow User to Pre-order

    Allows customers to pre-order from the Eats365 User App and the Branded Online Store. When this is enabled, you can configure different settings for pre-orders placed online.

    Earliest Minutes Allowed

    Set the earliest time when customers can schedule their pre-order. For example, if you set the Earliest Minutes Allowed to “60,” customers can schedule pre-orders for delivery or pickup 60 minutes or 1 hour from the current time. If the current time is 8:30 AM, the earliest time that customer can schedule their order is 9:30 AM.

    Interval on Selection (mins)

    Set the interval to determine how far apart the available time slots should be. For example, if you choose an interval of 60 minutes, customers can select a time slot with an interval of 60 minutes or 1 hour. In the POS, it shows up as 12:00, 13:00, 14:00, and so on. 

    Earliest Order Time

    Set the earliest time when customers can place pre-orders.

    Last Order TIme

    Set the latest time when customers can place pre-orders. For example, if you set the latest order time to 17:00, customers won’t be able to place pre-orders beyond the set time.

    Allow Pickup Order

    Allows customers to place pre-orders for pickup.

    Allow Delivery Order

    Allows customers to place pre-orders for delivery.

    Last Order Time Across Midnight

    Allows you to accept pre-orders past midnight and still make the system recognize the order as being made on the same day. 

    Mid-night Order Cut-Off Time

    Set the cut-off time for orders placed past midnight.

    User App Delivery Service Matching Failed

    Allow User App to Auto Void Order

    Allows the user app to auto-void the customer’s order when delivery service matching fails.

    Skip Auto Void for Large Amount Order

    Set an amount to override the auto-void order function. When enabled, auto void won’t apply to the order upon reaching the set order amount.

    User App Next Operation Period Pre-Order

    Allow Next Operation Period Pre-order

    Allows customers to place Next Operation Pre-Order from the Eats365 User App and the Branded Online Store.

    Override Workflow Settings

    Set different workflow settings for the next operation pre-orders placed online.

    User App Pickup Order

    Allows customers to place next operation period pre-orders for pickup from the User App or the Branded Online Store.

    User App Delivery Order

    Allows customers to place next operation period pre-orders for delivery from the User App or the Branded Online Store.

    Maximum Days in Advance

    Set the maximum number of days that customers can place their orders in advance. For example, if you set the maximum day to “1", customers can place a pre-order for next-day pickup and delivery.

    Interval on Selection (mins)

    Set the interval to determine how far apart the available time slots should be. For example, if you choose an interval of 60 minutes for the next operation period pre-orders, customers can select a time slot with an interval of 60 minutes or 1 hour. In the POS, it shows up as 12:00, 13:00, 14:00, and so on. 

    Earliest Order Time

    Set the earliest time when customers can place pre-orders.

    Last Order Time

    Set the latest time when customers can place pre-orders. For example, if you set the latest order time to 17:00, customers won’t be able to place pre-orders beyond the set time.

    Delete
    Delete

    Merchant Portal 2.0

    Delete

    Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

    1. Log in to the Merchant Portal.
    2. On the left panel, click on Restaurant Settings.
    3. Click on Takeout. Then, select a Takeout setting. 
      Note: A drop-down list shows the three main settings you can configure, which include "General," "Workflow," and "Online Ordering."
    4.  Configure your preferred Takeout settings. 
    5. At the top right, click on Save to confirm.

    Below is the list of settings that you can set up and manage on the Merchant Portal: 

    General

    General Settings

    Service Boundary

    Set a limit on the allowed delivery distance.

    Takeout Charge

    Enable Delivery Charge

    When enabled, the POS adds a delivery charge to the total order amount.

    You can set a standard delivery fee or set a delivery fee for different order amounts and distances. 

    • Standard delivery fee - Set a fixed delivery fee.
    • Conditional delivery fee - Set a different delivery fee depending on the condition. For example, you can set a "No delivery fee" rule for orders that exceed a certain amount.

    Suggested Tip (Global Setting)

    Delete

    Tip: To print tips on the receipt, configure this in the printing settings.

    A "Suggested Tip" (also called a "tip Guide" or "gratuity guide") is a pre-calculated amount or percentage that a business provides a customer at the point of payment to help them determine how much to tip for a service.


    You can customize the suggested tip setting to include the following:

    • Tip percentage - Enter a suggested tip percentage. You can create a maximum of three preset suggested tip amounts.
    • No Tip - Enable this setting to allow customers to skip adding a tip.
    • Emoji - Select from the list of available emojis to associate with the tip option. When selected, the emoji appears. The emoji function is only available on the Branded Online Store.
    • Default option - Tick the checkbox to set the tip percentage as the default tip option. This option will be pre-selected on the checkout page.
    • Label as 'Most Popular' - Tick the checkbox to label the tip percentage as the most popular option. The "Most Popular" tip suggestion is only available on the Branded Online Store.

    Maximum Tip Limit (General Setting)

    Set the maximum percentage that can be applied to the tip. If the tip amount exceeds the limit, an error message appears. 

    Customize Tip Prompt Title & Description (General Setting)

    Delete

    Note: To add this option, click on +Customize Tip Prompt Title & Description (General Setting).

    Add a customized tip title and description for the tip selection section. The customized tip prompt title and description you set only appear on the Branded Online Store.

    Delete

    Workflow

    Pickup Order

    Delete

    Note: Settings in this section affect both POS and online ordering.

    Pickup Order Preparation Time (mins)

    Tickets will be sent to the kitchen based on the duration you set. 

    Conditional Order Preparation Time

    Set a different pickup order preparation time depending on the condition. You can set a conditional order preparation time for the following:

    • Time Slot - Sets the date and time when the specific preparation time is applied. For example, you may create a rule where every lunch period, the preparation time for orders meant for pick-up is shorter and set to 5 minutes.
    • Order Total - Sets a range based on the order total when the specific preparation time is applied. For example, you may create a rule where orders totaling to $100 would require a longer preparation time due to having more menu Items to prepare.

    Delivery Order

    Delete

    Note: Settings in this section affect both POS and online ordering.

    Delivery Order Preparation Time (mins)

    Tickets will be sent to the kitchen based on the duration you set.

    Conditional Order Preparation Time

    Set a different delivery order preparation time depending on the condition. You can set a conditional order preparation time for the following:

    • Time Slot - Sets the date and time when the specific preparation time is applied. For example, you may create a rule where every lunch period, the preparation time for orders meant for delivery is shorter and set to 5 minutes.
    • Order Total - Sets a range based on the order total when the specific preparation time is applied. For example, you may create a rule where orders totaling to $100 would require a longer preparation time due to having more menu Items to prepare.

    Complete Order

    Auto Complete Order when Paid

    The "Auto Complete Order when Paid" option controls whether the takeout order becomes "Completed" or remains as "Paid" after the check is paid. Turn this setting on if you want to auto-complete the order after payment.

    Delete

    Tip: You can turn off this setting to complete an order using the Eats365 Expedite App and the Pickup Display.  

    Return Home

    Return Home after Payment Processing

    When enabled, the POS automatically returns to the order-taking screen after payment. If you turn the setting off, the POS stays at the payment screen so you can perform other actions, like making a tip and printing a receipt.

    Order Payment

    Delete

    Note: Settings in this section affect both POS and online ordering. 

    Require Payment when Placing Order

    This setting disables the "Confirm" button on the POS. When enabled, all orders automatically require payment.

    Others

    Prompt for Party Size Input

    When enabled, you must enter a party size in the POS before taking an order.

    Display Delivery Order on Pickup Display

    When enabled, delivery orders will be displayed on the Pickup Display.

    Auto Add Item

    Delete

    Note: This setting is only available when Prompt for Party Size Input is turned on.

    Auto Add Items when Open Check

    When enabled, you can set which items will be automatically added to every open check. For example, you might want to automatically add sauces to every order. 

    Pre-Order

    Treat Mid-night Orders as Same Day Order

    Allows you to accept pre-orders past midnight and still make the system recognize the order as being made on the same day. 

    Mid-night Order Cut-Off Time

    Set the cut-off time for orders placed past midnight.

    Next Operation Period Pre-Order

    Refers to advance orders that customers can make for the next operation period. For example, a customer may place an order for pickup or delivery the next day. 

    Allow Next Operation Period Pre-Order

    Enable next operation period pre-order for pickup and delivery orders.

    Allow Pickup Order

    Allows customers to place pickup pre-orders for the next operation period.

    Allow Delivery Order

    Allows customers to place delivery pre-orders for the next operation period.

    Maximum Days in Advance

    Set the maximum number of days that customers can place their orders in advance. For example, if you set the maximum day to “1", customers can place a pre-order for next-day pickup and delivery.

    Interval on Selection (mins)

    Set the interval to determine how far apart the available time slots should be. For example, if you choose an interval of 60 minutes for next operation period pre-orders, customers can select a time slot with an interval of 60 minutes or 1 hour. In the POS, it shows up as 12:00, 13:00, 14:00, and so on. 

    Earliest Order Time

    Set the earliest time when customers can place pre-orders.

    Last Order Time

    Set the latest time when customers can place pre-orders. For example, if you set the latest order time to 17:00, customers won’t be able to place pre-orders beyond the set time.

    Delete

    Online Ordering

    Online Pickup Order

    Allow Pickup Order

    Allows customers to place pickup orders from the Eats365 User App and the Branded Online Store.

    Minimum Charge

    Set the minimum amount that customers must spend to place a pickup order.

    Allow Payment on Pickup

    Allows customers to pay upon picking up their order. You can select the payment option wording that would appear on the restaurant’s website. You can choose from the following options: 

    • Cash
    • Pay at Store
    • Payment on Delivery
    • Custom 
      Note: The custom option allows you to create your preferred payment option wording. You can add a custom option in different languages. To add another language, select the language from the drop-down list. Then, click on +Add.

    Auto Accept Paid Order

    Allows the POS to automatically accept paid orders from the Eats365 User App and the Branded Online Store.

    Disable ASAP Pickup Order

    Restricts customers from placing rush orders.

    Override Pickup Order Preparation Time

    When enabled, you can set a different Pickup Order Preparation Time for orders placed through the Eats365 User App and the Branded Online Store.

    Online Delivery Order

    Allow Delivery Order

    Allows customers to place delivery orders from the Eats365 User App and the Branded Online Store.

    Minimum Charge

    Set the minimum amount that customers must spend to place a delivery order.

    Allow Payment on Delivery

    Allows customers to pay cash upon delivery of their order.  You can select the payment option wording that would appear on the restaurant’s website. You can choose from the following options: 

    • Cash
    • Pay at Store
    • Payment on Delivery
    • Custom 
      Note: The custom option allows you to create your preferred payment option wording. You can add a custom option in different languages. To add another language, select the language from the drop-down list. Then, click on +Add.

    Auto Accept Paid Order

    Allows the POS to automatically accept paid orders from the Eats365 User App and the Branded Online Store.

    Disable ASAP Delivery Order

    Restricts customers from placing rush orders.

    Override Delivery Order Preparation Time

    When enabled, you can set a different Delivery Order Preparation Time for orders placed through the Eats365 User App and the Branded Online Store.

    Auto Void Mechanism for Delivery Order

    Auto Void when no Delivery Service Available

    Allows the user app to auto-void the customer’s order when delivery service matching fails.

    Skip Auto Void for Large Amount Order

    Set an amount to override the auto-void order function. When enabled, auto void won’t apply to the order upon reaching the set order amount.

    Pre-order

    Allow Same Operation Period Pre-order

    Allows customers to pre-order from the Eats365 User App and the Branded Online Store. When this is enabled, you can configure different settings for pre-orders placed online.

    Earliest Minutes Allowed

    Set the earliest time when customers can schedule their pre-order. For example, if you set the Earliest Minutes Allowed to “60,” customers can schedule pre-orders for delivery or pickup 60 minutes or 1 hour from the current time. If the current time is 8:30 AM, the earliest time that customer can schedule their order is 9:30 AM.

    Interval on Selection (mins)

    Set the interval to determine how far apart the available time slots should be. For example, if you choose an interval of 60 minutes, customers can select a time slot with an interval of 60 minutes or 1 hour. In the POS, it shows up as 12:00, 13:00, 14:00, and so on. 

    Earliest Order Time

    Set the earliest time when customers can place pre-orders.

    Last Order Time

    Set the latest time when customers can place pre-orders. For example, if you set the latest order time to 17:00, customers won’t be able to place pre-orders beyond the set time.

    Allow Pickup Order

    Allows customers to place pre-orders for pickup.

    Allow Delivery Order

    Allows customers to place pre-orders for delivery.

    Last Order Time Across Midnight

    Allows you to accept pre-orders past midnight and still make the system recognize the order as being made on the same day. 

    Mid-night Order Cut-Off Time

    Set the cut-off time for orders placed past midnight.

    Next Operation Period Pre-Order

    Allow Next Operation Period Pre-order

    Allows customers to place Next Operation Pre-Order from the Eats365 User App and the Branded Online Store.

    Override Workflow Settings

    Set different workflow settings for the next operation pre-orders placed online.

    Allow Pickup Order    

    Allows customers to place next operation period pre-orders for pickup from the User App or the Branded Online Store.

    Allow Delivery Order

    Allows customers to place next operation period pre-orders for delivery from the User App or the Branded Online Store.

    Maximum Days in Advance

    Set the maximum number of days that customers can place their orders in advance. For example, if you set the maximum day to “1", customers can place a pre-order for next-day pickup and delivery.

    Interval on Selection (mins)

    Set the interval to determine how far apart the available time slots should be. For example, if you choose an interval of 60 minutes for the next operation period pre-orders, customers can select a time slot with an interval of 60 minutes or 1 hour. In the POS, it shows up as 12:00, 13:00, 14:00, and so on. 

    Earliest Order Time

    Set the earliest time when customers can place pre-orders.

    Last Order Time

    Set the latest time when customers can place pre-orders. For example, if you set the latest order time to 17:00, customers won’t be able to place pre-orders beyond the set time.

    Order Notification Settings

    Order Notification Recipient

    When enabled, you can create an email list so those included in the list will be notified of next operation period pre-orders placed on the Branded Online Store.

    Suggested Tip

    Enable Suggested Tip 

    Enable this setting to display tip options on the Branded Online Store.

    Delete
    Delete
    setup takeout settings general settings workflow settings user app settings takeout setup delivery pickup preorder

    Was this article helpful?

    Yes
    No
    Give feedback about this article

    Related Articles

    • Set up Dine-In settings (Full Service)
    • Set up Catering settings
              • Products
                • POS
                • mPOS
                • Eats365 Biz
                • Eats365 Marketplace
                • Branded Online Store
                • Kitchen Display System
                • Expedite Display
                • Scan-to-Order (BYOD)
                • Self-Service Kiosk
                • PhotoMenu
                • Queue Kiosk
                • Dynamic Digital Menu
                • Queue Display
                • Pickup Display
                • Customer Facing Display
              • Solutions
                • Online Ordering
                • Contactless Dining
                • Front of House
                • Guest Retention
                • Back of House
                • Back Office (Store End)
                • Multi-brand/Location Management (Enterprise)
                • Paperless Operation Experience
                • Payment
              • Restaurant Types
                • Quick Service Restaurant
                • Full Service Restaurant
                • Bars
                • Food Court
                • Cloud Kitchen
                • Food Retail
                • Self-service Restaurant
                • Enterprise
                • All-You-Can Eat (Buffet)
              • Resources
                • Eats365 Knowledge Base
                • Blog
                • Supported Hardware
              • Company
                • About Us
                • Success Stories
                • Referrals
              • Get In Touch
              • Contact Us
                • Eats365, Inc.
                • Sales info@eats365.com
                • Support support@eats365.com
          • Contact Us
            • Eats365, Inc.
            • info@eats365.com
            • www.eats365pos.com
          • Get In Touch
            • Apple Mobility Partner
              twitter facebook eats365 linkedin
          • eats365
            © 2023 Eats365 Incorporated. All rights reserved.

    Knowledge Base Software powered by Helpjuice

    Expand