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TroubleshooterTakeout Settings
Table of Contents
Set up Takeout settings
Learn how to set up and manage Takeout settings on the Eats365 POS or the Merchant Portal.
Takeout settings allow you to customize how the POS works when on the Takeout view.
In this article, you’ll learn how to configure your restaurant’s takeout and delivery workflow and settings on the Eats365 POS or on the Merchant Portal.
Set up or manage Takeout settings
To set up or manage your Takeout settings, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
- At the top left, txap Settings
. - Under "Settings," tap Takeout.
- Configure your preferred Takeout settings.
- At the top right, tap Save to confirm.
Below is the list of settings that you can set up and manage on the POS:
General
Takeout Charge
Service Boundary
Set a limit on the allowed delivery distance.
Enable Delivery Fee
When enabled, the POS adds a delivery charge to the total order amount.
You can set a standard delivery fee or set a delivery fee for different order amounts and distances.
- Standard delivery fee - Set a fixed delivery fee.
- Conditional delivery fee - Set a different delivery fee depending on the condition. For example, you can set a "No delivery fee" rule for orders that exceed a certain amount.
Suggested Tip
Set a suggested tip amount.
Tip: If you want to print tips on the receipt, you can do this in the Printing settings.
Workflow Settings
Pickup Order
Note: Settings in this section affect both POS and online ordering.
Pickup Order Preparation Time (mins)
Tickets will be sent to the kitchen based on the duration you set.
Conditional Order Preparation Time
Set a different pickup order preparation time depending on the condition. You can set a conditional order preparation time for the following:
- Operation Time Slot - Sets the date and time when the specific preparation time is applied. For example, you may create a rule where every lunch period, the preparation time for orders meant for pick-up is shorter and set to 5 minutes.
- Order Total - Sets a range based on the order total when the specific preparation time is applied. For example, you may create a rule where orders totaling to $100 would require a longer preparation time due to having more menu Items to prepare.
Delivery Order
Note: Settings in this section affect both POS and online ordering.
Delivery Order Preparation Time (mins)
Tickets will be sent to the kitchen based on the duration you set.
Conditional Order Preparation Time
Set a different delivery order preparation time depending on the condition. You can set a conditional order preparation time for the following:
- Operation Time Slot - Sets the date and time when the specific preparation time is applied. For example, you may create a rule where every lunch period, the preparation time for orders meant for delivery is shorter and set to 5 minutes.
- Order Total - Sets a range based on the order total when the specific preparation time is applied. For example, you may create a rule where orders totaling to $100 would require a longer preparation time due to having more menu Items to prepare.
Complete Order
Auto Complete Order when Paid
The "Auto Complete Order when Paid" option controls whether the takeout order becomes "Completed" or remains as "Paid" after the check is paid. Turn this setting on if you want to auto-complete the order after payment.
Tip: You can turn off this setting to complete an order using the Eats365 Expedite App and the Pickup Display.
Return Home
Return Home after Payment Processing
When enabled, the POS automatically returns to the order-taking screen after payment. If you turn the setting off, the POS stays at the payment screen so you can perform other actions, like making a tip and printing a receipt.
Order Payment
Require Payment when Placing Order
This setting disables the "Confirm" button on the POS. When enabled, all orders automatically require payment.
Order
Force Enter Party Size
When enabled, you’ll be able to force enter a party size on the POS.
Delivery Order displayed on Pickup Display
When enabled, delivery orders will be displayed on the Pickup Display.
Auto Add Items when enter party size
Note: This setting is only available when Force Enter Party Size 
is turned on.
When enabled, you can set which items will be automatically added to every open check. For example, you might want to automatically add sauces to every order.
Pre-Order
Note: Settings in this section only affects POS ordering.
Treat Mid-night Orders as Same Day Order
Allows you to accept pre-orders past midnight and still make the system recognize the order as being made on the same day.
Mid-night Order Cut-Off Time
Set the cut-off time for orders placed past midnight.
Next Operation Period Pre-Order
Note: Settings in this section affect both POS and online ordering.
Refers to advance orders that customers can make for the next operation period. For example, a customer may place an order for pickup or delivery the next day. You can set the following settings:
Allow Cross-day Pre-Order
Enable next operation period pre-order for pickup and delivery orders.
Allow Pickup Order
Allows customers to place pickup pre-orders for the next operation period.
Allow Delivery Order
Allows customers to place delivery pre-orders for the next operation period.
Maximum Days in Advance
Set the maximum number of days that customers can place their orders in advance. For example, if you set the maximum day to “1", customers can place a pre-order for next-day pickup and delivery.
Interval on Selection (mins)
Set the interval to determine how far apart the available time slots should be. For example, if you choose an interval of 60 minutes for the next operation period pre-orders, customers can select a time slot with an interval of 60 minutes or 1 hour. In the POS, it shows up as 12:00, 13:00, 14:00, and so on.
Order Time
Set the time when customers can place pre-orders. By default, the order time is set to opening hours.
Earliest Order Time
Set the earliest time when customers can place pre-orders.
Latest Order Time
Set the latest time when customers can place pre-orders. For example, if you set the latest order time to 17:00, customers won’t be able to place pre-orders beyond the set time.
DeleteUser App Settings
User App Pickup Order
Allow User App to place Pickup Order
Allows customers to place Pickup orders from the Eats365 User App.
Enable ASAP Order
Allows customers to place rush orders. When enabled, the estimation time will be skipped for the customer.
Minimum Charge
Set the minimum amount that customers must spend to place a pickup order.
Allow Cash on Pickup
Allows customers to pay cash upon picking up their order.
Auto Accept Paid Order
Allows the POS to automatically accept paid orders from the Eats365 User App.
Override Pickup Order Preparation Time
When enabled, you can set a different Pickup Order Preparation Time for orders placed through the Eats365 User App.
User App Delivery Order
Allow User App to place Delivery Order
Allows customers to place Delivery orders from the Eats365 User App.
Enable ASAP Order
Allows customers to place rush orders. When enabled, the estimation time will be skipped for the customer.
Minimum Charge
Set the minimum amount that customers must spend to place a delivery order.
Allow Cash on Delivery
Allows customers to pay cash upon delivery of their order.
Auto Accept Paid Order
Allows the POS to automatically accept paid orders from the Eats365 User App.
Override Delivery Order Preparation Time
When enabled, you can set a different Delivery Order Preparation Time for orders placed through the Eats365 User App.
User App Pre-Order
Allow User App to Pre-order
Allows customers to pre-order from the Eats365 User App. When this is enabled, you can configure different settings for pre-orders placed online.
Allow Pickup Order
Allows customers to place pre-orders for pickup.
Allow Delivery Order
Allows customers to place pre-orders for delivery.
Earliest Minutes Allowed
Set the earliest time when customers can schedule their pre-order. For example, if you set the Earliest Minutes Allowed to “60,” customers can schedule pre-orders for delivery or pickup 60 minutes or 1 hour from the current time. If the current time is 8:30 AM, the earliest time that customer can schedule their order is 9:30 AM.
Interval on Selection (mins)
Set the interval to determine how far apart the available time slots should be. For example, if you choose an interval of 60 minutes, customers can select a time slot with an interval of 60 minutes or 1 hour. In the POS, it shows up as 12:00, 13:00, 14:00, and so on.
Order Time
Set the time slot when customers can place pre-orders. By default, the order time is set to opening hours.
Earliest Order Time
Set the earliest time when customers can place pre-orders.
Treat Mid-night Orders as Same Day Order
Allows you to accept pre-orders past midnight and still make the system recognize the order as being made on the same day.
Mid-night Order Cut-Off Time
Set the cut-off time for orders placed past midnight.
Last Order Time
Set the latest time when customers can place pre-orders. For example, if you set the latest order time to 17:00, customers won’t be able to place pre-orders beyond the set time.
Next Operation Period Pre-Order
Allow Cross-day Pre-order
Allows customers to place Next Operation Pre-Order from the Eats365 User App.
Override Workflow Setting
Set different workflow settings for the next operation pre-orders placed through the User App.
Allow Pickup Order
Allows customers to place next operation period pre-orders for pickup from the User App.
Allow Delivery Order
Allows customers to place next operation period pre-orders for delivery from the User App or the Branded Online Store.
Maximum Days in Advance
Set the maximum number of days that customers can place their orders in advance. For example, if you set the maximum day to “1", customers can place a pre-order for next-day pickup and delivery.
Interval on Selection (mins)
Set the interval to determine how far apart the available time slots should be. For example, if you choose an interval of 60 minutes for the next operation period pre-orders, customers can select a time slot with an interval of 60 minutes or 1 hour. In the POS, it shows up as 12:00, 13:00, 14:00, and so on.
Earliest Order Time
Set the earliest time when customers can place pre-orders.
Last Order Time
Set the latest time when customers can place pre-orders. For example, if you set the latest order time to 17:00, customers won’t be able to place pre-orders beyond the set time.
DeleteMerchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, select Takeout.
- Configure your preferred Takeout settings.
- At the top right, click on Save to confirm.
Below is the list of settings that you can set up and manage on the Merchant Portal:
General
General
Service Boundary
Set a limit on the allowed delivery distance.
Takeout Charge
Enable Delivery Charge
When enabled, the POS adds a delivery charge to the total order amount.
Delivery Fee
You can set a standard delivery fee or set a delivery fee for different order amounts and distances.
- Standard delivery fee - Set a fixed delivery fee.
- Conditional delivery fee - Set a different delivery fee depending on the condition. For example, you can set a "No delivery fee" rule for orders that exceed a certain amount.
Suggested Tip
Set a suggested tip amount.
Tip: If you want to print tips on the receipt, you can do this in the Printing settings.
Workflow
Pickup Order
Note: Settings in this section affect both POS and online ordering.
Print Ticket before Pickup Time (mins)
Tickets will be sent to the kitchen based on the duration you set.
Conditional Order Preparation Time
Set a different pickup order preparation time depending on the condition. You can set a conditional order preparation time for the following:
- Time Slot - Sets the date and time when the specific preparation time is applied. For example, you may create a rule where every lunch period, the preparation time for orders meant for pick-up is shorter and set to 5 minutes.
- Order Total - Sets a range based on the order total when the specific preparation time is applied. For example, you may create a rule where orders totaling to $100 would require a longer preparation time due to having more menu Items to prepare.
Delivery Order
Note: Settings in this section affect both POS and online ordering.
Print Ticket before Delivery Time (mins)
Tickets will be sent to the kitchen based on the duration you set.
Conditional Order Preparation Time
Set a different delivery order preparation time depending on the condition. You can set a conditional order preparation time for the following:
- Time Slot - Sets the date and time when the specific preparation time is applied. For example, you may create a rule where every lunch period, the preparation time for orders meant for delivery is shorter and set to 5 minutes.
- Order Total - Sets a range based on the order total when the specific preparation time is applied. For example, you may create a rule where orders totaling to $100 would require a longer preparation time due to having more menu Items to prepare.
Complete Order
Auto Complete Order when Paid
The Auto Complete Order when Paid option controls whether the takeout order becomes Completed or remains as Paid after the check is paid. Turn this setting on if you want to auto-complete the order after payment.
Tip: You can turn off this setting to complete an order using the Eats365 Expedite App and the Pickup Display.
Return Home
Return Home after Payment Processing
When enabled, the POS automatically returns to the order-taking screen after payment. If you turn the setting off, the POS stays at the payment screen so you can perform other actions, like making a tip and printing a receipt.
Order Payment
Note: Settings in this section affect both POS and online ordering.
Require Payment when Placing Order
This setting disables the Confirm button on the POS. When enabled, all orders automatically require payment.
Order
Force Enter Party Size
When enabled, you must enter a party size in the POS before taking an order.
Delivery Order Display on Pickup Display
When enabled, delivery orders will be displayed on the Pickup Display.
Auto Add Item
Note: This setting is only available when "Force Enter Party Size" 
is turned on.
Auto Add Items when Open Check
When enabled, you can set which items will be automatically added to every open check. For example, you might want to automatically add sauces to every order.
Next Operation Period Pre-Order
Refers to advance orders that customers can make for the next operation period. For example, a customer may place an order for pickup or delivery the next day. You can set the following settings:
Allow Next Operation Period Pre-Order
Enable next operation period pre-order for pickup and delivery orders.
Allow User App to Place Pickup Order
Allows customers to place pickup pre-orders for the next operation period.
Allow User App to Place Delivery Order
Allows customers to place delivery pre-orders for the next operation period.
Maximum Days in Advance
Set the maximum number of days that customers can place their orders in advance. For example, if you set the maximum day to “1", customers can place a pre-order for next-day pickup and delivery.
Interval on Selection (mins)
Set the interval to determine how far apart the available time slots should be. For example, if you choose an interval of 60 minutes for the next operation period pre-orders, customers can select a time slot with an interval of 60 minutes or 1 hour. In the POS, it shows up as 12:00, 13:00, 14:00, and so on.
Earliest Order Time
Set the earliest time when customers can place pre-orders.
Last Order Time
Set the latest time when customers can place pre-orders. For example, if you set the latest order time to 17:00, customers won’t be able to place pre-orders beyond the set time.
Pre-Order
Treat Mid-night Orders as Same Day Order
Allows you to accept pre-orders past midnight and still make the system recognize the order as being made on the same day.
Mid-night Order Cut-Off Time
Set the cut-off time for orders placed past midnight.
DeleteUser App
User App Pickup Order
Allow User App to Place Pickup Order
Allows customers to place pickup orders from the Eats365 User App and the Branded Online Store.
Minimum Charge
Set the minimum amount that customers must spend to place a pickup order.
Allow Cash on Pickup
Allows customers to pay cash upon picking up their order.
Auto Accept Paid Order
Allows the POS to automatically accept paid orders from the Eats365 User App and the Branded Online Store.
Disable ASAP
Restricts customers from placing rush orders.
Override Pickup Order Preparation Time
When enabled, you can set a different Pickup Order Preparation Time for orders placed through the Eats365 User App and the Branded Online Store.
User App Delivery Order
Allow User App to place Delivery Order
Allows customers to place delivery orders from the Eats365 User App and the Branded Online Store.
Minimum Charge
Set the minimum amount that customers must spend to place a delivery order.
Allow Cash on Delivery
Allows customers to pay cash upon delivery of their order.
Auto Accept Paid Order
Allows the POS to automatically accept paid orders from the Eats365 User App and the Branded Online Store.
Disable ASAP
Restricts customers from placing rush orders.
Override Delivery Order Preparation Time
When enabled, you can set a different Delivery Order Preparation Time for orders placed through the Eats365 User App and the Branded Online Store.
User App Pre-order
Allow User to Pre-order
Allows customers to pre-order from the Eats365 User App and the Branded Online Store. When this is enabled, you can configure different settings for pre-orders placed online.
Earliest Minutes Allowed
Set the earliest time when customers can schedule their pre-order. For example, if you set the Earliest Minutes Allowed to “60,” customers can schedule pre-orders for delivery or pickup 60 minutes or 1 hour from the current time. If the current time is 8:30 AM, the earliest time that customer can schedule their order is 9:30 AM.
Interval on Selection (mins)
Set the interval to determine how far apart the available time slots should be. For example, if you choose an interval of 60 minutes, customers can select a time slot with an interval of 60 minutes or 1 hour. In the POS, it shows up as 12:00, 13:00, 14:00, and so on.
Earliest Order Time
Set the earliest time when customers can place pre-orders.
Last Order TIme
Set the latest time when customers can place pre-orders. For example, if you set the latest order time to 17:00, customers won’t be able to place pre-orders beyond the set time.
Allow Pickup Order
Allows customers to place pre-orders for pickup.
Allow Delivery Order
Allows customers to place pre-orders for delivery.
Last Order Time Across Midnight
Allows you to accept pre-orders past midnight and still make the system recognize the order as being made on the same day.
Mid-night Order Cut-Off Time
Set the cut-off time for orders placed past midnight.
User App Delivery Service Matching Failed
Allow User App to Auto Void Order
Allows the user app to auto-void the customer’s order when delivery service matching fails.
Skip Auto Void for Large Amount Order
Set an amount to override the auto-void order function. When enabled, auto void won’t apply to the order upon reaching the set order amount.
User App Next Operation Period Pre-Order
Allow Next Operation Period Pre-order
Allows customers to place Next Operation Pre-Order from the Eats365 User App and the Branded Online Store.
Override Workflow Settings
Set different workflow settings for the next operation pre-orders placed online.
User App Pickup Order
Allows customers to place next operation period pre-orders for pickup from the User App or the Branded Online Store.
User App Delivery Order
Allows customers to place next operation period pre-orders for delivery from the User App or the Branded Online Store.
Maximum Days in Advance
Set the maximum number of days that customers can place their orders in advance. For example, if you set the maximum day to “1", customers can place a pre-order for next-day pickup and delivery.
Interval on Selection (mins)
Set the interval to determine how far apart the available time slots should be. For example, if you choose an interval of 60 minutes for the next operation period pre-orders, customers can select a time slot with an interval of 60 minutes or 1 hour. In the POS, it shows up as 12:00, 13:00, 14:00, and so on.
Earliest Order Time
Set the earliest time when customers can place pre-orders.
Last Order Time
Set the latest time when customers can place pre-orders. For example, if you set the latest order time to 17:00, customers won’t be able to place pre-orders beyond the set time.
DeleteMerchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings.
- Click on Takeout. Then, select a Takeout setting.
Note: A drop-down list shows the three main settings you can configure, which include "General," "Workflow," and "Online Ordering." - Configure your preferred Takeout settings.
- At the top right, click on Save to confirm.
Below is the list of settings that you can set up and manage on the Merchant Portal:
General
General Settings
Service Boundary
Set a limit on the allowed delivery distance.
Takeout Charge
Enable Delivery Charge
When enabled, the POS adds a delivery charge to the total order amount.
You can set a standard delivery fee or set a delivery fee for different order amounts and distances.
- Standard delivery fee - Set a fixed delivery fee.
- Conditional delivery fee - Set a different delivery fee depending on the condition. For example, you can set a "No delivery fee" rule for orders that exceed a certain amount.
Suggested Tip (Global Setting)
Tip: To print tips on the receipt, configure this in the printing settings.
A "Suggested Tip" (also called a "tip Guide" or "gratuity guide") is a pre-calculated amount or percentage that a business provides a customer at the point of payment to help them determine how much to tip for a service.
You can customize the suggested tip setting to include the following:
-
Tip percentage - Enter a suggested tip percentage. You can create a maximum of three preset suggested tip amounts.
-
No Tip - Enable this setting to allow customers to skip adding a tip.
-
Emoji - Select from the list of available emojis to associate with the tip option. When selected, the emoji appears. The emoji function is only available on the Branded Online Store.
-
Default option - Tick the checkbox to set the tip percentage as the default tip option. This option will be pre-selected on the checkout page.
-
Label as 'Most Popular' - Tick the checkbox to label the tip percentage as the most popular option. The "Most Popular" tip suggestion is only available on the Branded Online Store.
Maximum Tip Limit (General Setting)
Set the maximum percentage that can be applied to the tip. If the tip amount exceeds the limit, an error message appears. 
Customize Tip Prompt Title & Description (General Setting)
Note: To add this option, click on +Customize Tip Prompt Title & Description (General Setting).
Add a customized tip title and description for the tip selection section. The customized tip prompt title and description you set only appear on the Branded Online Store.
Workflow
Pickup Order
Note: Settings in this section affect both POS and online ordering.
Pickup Order Preparation Time (mins)
Tickets will be sent to the kitchen based on the duration you set.
Conditional Order Preparation Time
Set a different pickup order preparation time depending on the condition. You can set a conditional order preparation time for the following:
- Time Slot - Sets the date and time when the specific preparation time is applied. For example, you may create a rule where every lunch period, the preparation time for orders meant for pick-up is shorter and set to 5 minutes.
- Order Total - Sets a range based on the order total when the specific preparation time is applied. For example, you may create a rule where orders totaling to $100 would require a longer preparation time due to having more menu Items to prepare.
Delivery Order
Note: Settings in this section affect both POS and online ordering.
Delivery Order Preparation Time (mins)
Tickets will be sent to the kitchen based on the duration you set.
Conditional Order Preparation Time
Set a different delivery order preparation time depending on the condition. You can set a conditional order preparation time for the following:
- Time Slot - Sets the date and time when the specific preparation time is applied. For example, you may create a rule where every lunch period, the preparation time for orders meant for delivery is shorter and set to 5 minutes.
- Order Total - Sets a range based on the order total when the specific preparation time is applied. For example, you may create a rule where orders totaling to $100 would require a longer preparation time due to having more menu Items to prepare.
Complete Order
Auto Complete Order when Paid
The "Auto Complete Order when Paid" option controls whether the takeout order becomes "Completed" or remains as "Paid" after the check is paid. Turn this setting on if you want to auto-complete the order after payment.
Tip: You can turn off this setting to complete an order using the Eats365 Expedite App and the Pickup Display.
Return Home
Return Home after Payment Processing
When enabled, the POS automatically returns to the order-taking screen after payment. If you turn the setting off, the POS stays at the payment screen so you can perform other actions, like making a tip and printing a receipt.
Order Payment
Note: Settings in this section affect both POS and online ordering.
Require Payment when Placing Order
This setting disables the "Confirm" button on the POS. When enabled, all orders automatically require payment.
Others
Prompt for Party Size Input
When enabled, you must enter a party size in the POS before taking an order.
Display Delivery Order on Pickup Display
When enabled, delivery orders will be displayed on the Pickup Display.
Auto Add Item
Note: This setting is only available when Prompt for Party Size Input is turned on.
Auto Add Items when Open Check
When enabled, you can set which items will be automatically added to every open check. For example, you might want to automatically add sauces to every order.
Pre-Order
Treat Mid-night Orders as Same Day Order
Allows you to accept pre-orders past midnight and still make the system recognize the order as being made on the same day.
Mid-night Order Cut-Off Time
Set the cut-off time for orders placed past midnight.
Next Operation Period Pre-Order
Refers to advance orders that customers can make for the next operation period. For example, a customer may place an order for pickup or delivery the next day.
Allow Next Operation Period Pre-Order
Enable next operation period pre-order for pickup and delivery orders.
Allow Pickup Order
Allows customers to place pickup pre-orders for the next operation period.
Allow Delivery Order
Allows customers to place delivery pre-orders for the next operation period.
Maximum Days in Advance
Set the maximum number of days that customers can place their orders in advance. For example, if you set the maximum day to “1", customers can place a pre-order for next-day pickup and delivery.
Interval on Selection (mins)
Set the interval to determine how far apart the available time slots should be. For example, if you choose an interval of 60 minutes for next operation period pre-orders, customers can select a time slot with an interval of 60 minutes or 1 hour. In the POS, it shows up as 12:00, 13:00, 14:00, and so on.
Earliest Order Time
Set the earliest time when customers can place pre-orders.
Last Order Time
Set the latest time when customers can place pre-orders. For example, if you set the latest order time to 17:00, customers won’t be able to place pre-orders beyond the set time.
DeleteOnline Ordering
Online Pickup Order
Allow Pickup Order
Allows customers to place pickup orders from the Eats365 User App and the Branded Online Store.
Minimum Charge
Set the minimum amount that customers must spend to place a pickup order.
Allow Payment on Pickup
Allows customers to pay upon picking up their order. You can select the payment option wording that would appear on the restaurant’s website. You can choose from the following options:
- Cash
- Pay at Store
- Payment on Delivery
-
Custom
Note: The custom option allows you to create your preferred payment option wording. You can add a custom option in different languages. To add another language, select the language from the drop-down list. Then, click on +Add.
Auto Accept Paid Order
Allows the POS to automatically accept paid orders from the Eats365 User App and the Branded Online Store.
Disable ASAP Pickup Order
Restricts customers from placing rush orders.
Override Pickup Order Preparation Time
When enabled, you can set a different Pickup Order Preparation Time for orders placed through the Eats365 User App and the Branded Online Store.
Online Delivery Order
Allow Delivery Order
Allows customers to place delivery orders from the Eats365 User App and the Branded Online Store.
Minimum Charge
Set the minimum amount that customers must spend to place a delivery order.
Allow Payment on Delivery
Allows customers to pay cash upon delivery of their order. You can select the payment option wording that would appear on the restaurant’s website. You can choose from the following options:
- Cash
- Pay at Store
- Payment on Delivery
-
Custom
Note: The custom option allows you to create your preferred payment option wording. You can add a custom option in different languages. To add another language, select the language from the drop-down list. Then, click on +Add.
Auto Accept Paid Order
Allows the POS to automatically accept paid orders from the Eats365 User App and the Branded Online Store.
Disable ASAP Delivery Order
Restricts customers from placing rush orders.
Override Delivery Order Preparation Time
When enabled, you can set a different Delivery Order Preparation Time for orders placed through the Eats365 User App and the Branded Online Store.
Auto Void Mechanism for Delivery Order
Auto Void when no Delivery Service Available
Allows the user app to auto-void the customer’s order when delivery service matching fails.
Skip Auto Void for Large Amount Order
Set an amount to override the auto-void order function. When enabled, auto void won’t apply to the order upon reaching the set order amount.
Pre-order
Allow Same Operation Period Pre-order
Allows customers to pre-order from the Eats365 User App and the Branded Online Store. When this is enabled, you can configure different settings for pre-orders placed online.
Earliest Minutes Allowed
Set the earliest time when customers can schedule their pre-order. For example, if you set the Earliest Minutes Allowed to “60,” customers can schedule pre-orders for delivery or pickup 60 minutes or 1 hour from the current time. If the current time is 8:30 AM, the earliest time that customer can schedule their order is 9:30 AM.
Interval on Selection (mins)
Set the interval to determine how far apart the available time slots should be. For example, if you choose an interval of 60 minutes, customers can select a time slot with an interval of 60 minutes or 1 hour. In the POS, it shows up as 12:00, 13:00, 14:00, and so on.
Earliest Order Time
Set the earliest time when customers can place pre-orders.
Last Order Time
Set the latest time when customers can place pre-orders. For example, if you set the latest order time to 17:00, customers won’t be able to place pre-orders beyond the set time.
Allow Pickup Order
Allows customers to place pre-orders for pickup.
Allow Delivery Order
Allows customers to place pre-orders for delivery.
Last Order Time Across Midnight
Allows you to accept pre-orders past midnight and still make the system recognize the order as being made on the same day.
Mid-night Order Cut-Off Time
Set the cut-off time for orders placed past midnight.
Next Operation Period Pre-Order
Allow Next Operation Period Pre-order
Allows customers to place Next Operation Pre-Order from the Eats365 User App and the Branded Online Store.
Override Workflow Settings
Set different workflow settings for the next operation pre-orders placed online.
Allow Pickup Order
Allows customers to place next operation period pre-orders for pickup from the User App or the Branded Online Store.
Allow Delivery Order
Allows customers to place next operation period pre-orders for delivery from the User App or the Branded Online Store.
Maximum Days in Advance
Set the maximum number of days that customers can place their orders in advance. For example, if you set the maximum day to “1", customers can place a pre-order for next-day pickup and delivery.
Interval on Selection (mins)
Set the interval to determine how far apart the available time slots should be. For example, if you choose an interval of 60 minutes for the next operation period pre-orders, customers can select a time slot with an interval of 60 minutes or 1 hour. In the POS, it shows up as 12:00, 13:00, 14:00, and so on.
Earliest Order Time
Set the earliest time when customers can place pre-orders.
Last Order Time
Set the latest time when customers can place pre-orders. For example, if you set the latest order time to 17:00, customers won’t be able to place pre-orders beyond the set time.
Order Notification Settings
Order Notification Recipient
When enabled, you can create an email list so those included in the list will be notified of next operation period pre-orders placed on the Branded Online Store.
Suggested Tip
Enable Suggested Tip
Enable this setting to display tip options on the Branded Online Store.
Delete