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Basic Operations

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    • Basic Operations
        • Sign in and sign out of the Eats365 POS
        • Perform Start of Day and Open Shift
        • Perform End of Day and other end of day activities
        • Clock in and clock out of the Eats365 POS
        • Manage cash in the cash drawer for non-payment transactions
        • Log in to the Eats365 Merchant Portal
    • Order Handling
        • Perform seating
        • Manage table statuses
        • Switch order view (Full Service)
        • Switch order view (Quick Serve)
        • Switch order view (Food Court)
        • Add items to an order (Full Service)
        • Add items to an order (Quick Serve)
        • Add items to an order (Food Court)
        • Add combo items to an order
        • Apply modifiers to an order
        • Change order quantities
        • Lock an order
        • Clone an order (Full Service)
        • Clone an order (Quick Serve)
        • Clone an order (Food Court)
        • Join multiple tables together
        • Share a table between different party groups
        • Split a table for different party groups
        • Fire and Hold items
        • Clear a table
        • Remove items from an order
        • Check order status (Full Service)
        • Check order status (Quick Serve)
        • Check order status (Food Court)
        • Use member order history to reorder
        • Create pickup and delivery orders
        • Use Action Buttons to modify an order
        • Manage new orders
        • Search for orders (Full Service)
        • Search for orders (Quick Serve)
        • Search for orders (Food Court)
        • Create a Custom Item
        • Set up and manage Courses
        • Transfer order to another table
        • Park and Retrieve orders
        • Manage orders from Delivery Integrations
        • Perform self-checkout for dine-in orders
        • Manage self-checkout orders
        • Manage pre-orders
        • Apply tier pricing to an order
        • Place All You Can Eat orders
    • Reservation Management
        • Manage reservations
    • Queuing Management
        • Issue Queuing Tickets from the POS
        • Manage queuing tickets
        • Suspend and resume issuing Queuing Tickets
        • Manage online queuing tickets
        • Manage queuing tickets during service interruptions
    • Handling Payments
        • Process a payment for an order (Full Service)
        • Process a payment for an order (Quick Serve)
        • Process a payment for an order (Food Court)
        • Process a 365pay payment on the POS
        • Process a QR code payment on the POS
        • Apply discounts to an order
        • Make an item complimentary
        • Apply taxes and service charges
        • Add tip to an order
        • Perform a Split Bill by Item and Split Bill by Amount
        • Payment returns
        • Apply surcharge to an order
        • Use membership points for payments and discounts
        • Use coupons and gift cards for payments
        • Forfeit a pre-paid order
        • Add restrictions to discount usage
        • Use points, discounts, or coupons for third-party CRM orders
        • Cancel or void gift cards, vouchers, and coupons
        • Refund gift card value
        • Change payment to a different currency
        • Use member credits for payments

Table of Contents

Sign in and sign out of the Eats365 POS

Learn how to access and exit accounts on the Eats365 POS.

Sign in to start using the POS for your restaurant operations.

Delete

Note: You must create user accounts for your staff for them to be able to sign in. For more information about creating accounts, refer to Set up and manage Staff List.

Sign in

To sign in to your user account and access the POS, follow the steps below:

  1. Open the Eats365 POS app. 
  2. On the login screen, select if you’re signing in through User Login or PIN Login.
    • User Login: Tap your user account, then enter your passcode.
      Note: If you chose the wrong account, tap Users at the top left to return to the login screen. Then, choose the correct account.
    • PIN Login: Enter your PIN.

The POS displays the table map screen or the order-taking screen appears after a successful login.

Sign out

Signing out of the POS is required to perform the following actions: 

  • Log in using a different user account
  • Reset the POS
  • Clock out after a staff member's shift has ended

To sign out of the POS, at the top left, tap Settings . Then, on the left panel, tap Sign-out. The Sign-out button can be found next to your user account name.


The login screen appears after signing out of the account.

Delete

Tip: You can set the POS to sign out automatically after being idle for a period of time. For more information on how to automatically sign out, refer to Manage General Preferences.

logout login

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  • Clock in and clock out of the Eats365 POS
  • Change POS password
  • Perform Start of Day and Open Shift
  • Perform End of Day and other end of day activities
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