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Handling Payments

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    • Basic Operations
        • Sign in and sign out of the Eats365 POS
        • Perform Start of Day and Open Shift
        • Perform End of Day and other end of day activities
        • Clock in and clock out of the Eats365 POS
        • Manage cash in the cash drawer for non-payment transactions
    • Order Handling
        • Use member order history to reorder
        • Manage table statuses
        • Add Items to an order
        • Lock an order
        • Clone an order
        • Create a shared table
        • Perform seating
        • Split and link tables
        • Apply modifiers to an order
        • Change order quantities
        • Fire and Hold Items
        • Clear a table
        • Remove Items from an order
        • Check order status
        • Add Combo Items to an order
        • Use Action Buttons to modify an order
        • Manage new orders
        • Search for orders
        • Create a Custom Item
        • Create Pickup and Delivery orders
        • Set up and manage Courses
        • Switch order view
        • Transfer order to another table
    • Reservation Management
        • Manage reservations
    • Queuing Management
        • Issue Queuing Tickets from the POS
        • Manage queuing tickets
        • Suspend and resume issuing Queuing Tickets
    • Handling Payments
        • Apply discounts to an order
        • Make an Item complimentary
        • Apply taxes and service charges
        • Add tip to an order
        • Perform a Split bill by Item and Split Bill by Amount
        • Payment returns

Table of Contents

Payment returns

Learn how to cancel, void, or refund an order in the Eats365 POS app.

There are various ways to return payment for Items or orders made in the POS. These functions can be used in case of incorrect item punches or to offer customer appeasement. As such, the following options are available in the POS app:

  • Cancel - removes an Item from the customer’s order before any payment is made.
  • Void - cancels the entire order. The amount that the customer has already paid is returned to them.
    Note: If a customer paid through a bank card, the voided transaction no longer appears on their bank statement.
  • Refund - works similarly to Voiding an Item. However, this can be done on a per-item basis. 
    Tip: The POS also supports performing a refund for the entire order. This function can be used for uncommon scenarios, such as refunding the whole order as a form of customer appeasement when a partial refund was already processed.

Item cancellation

To cancel an Item, follow the steps below:

  1. Log in to the Eats365 POS.
  2. At the top left, tap Dine-In to get to the Dine-In screen.
    Tip: You can set the Dine-In screen as the default view from the General Preferences settings, so you won’t need to tap Dine-In every time you log in.
  3. On the order-taking screen, tap an Item that’s already been added to the order that you’d like to remove. The Action Buttons appear next to the Item.
  4. Tap Delete to remove the Item from the order.

Void an order

To perform a Void on an order, follow the steps below:

  1. Log in to the Eats365 POS.
  2. At the top left, tap Dine-In to get to the Dine-In screen.
    Tip: You can set the Dine-In screen as the default view from the General Preferences settings, so you won’t need to tap Dine-In every time you log in.
  3. At the top right, tap Order , then search for the order by choosing a filter.
  4. On the Order List, tap the Order you’d like to Void.
  5. At the bottom left, tap To Payment.
  6. At the bottom, tap Void Bill .
    Note: If you’ve enabled Audit Logs for Voided and Refunded orders, you must enter a reason to proceed with voiding or refunding the order. For more information on enabling Audit Logs, refer to Manage System Preferences.
  7. Tap Done to confirm.

Refund an order

Delete

Important: This feature is currently only available in Hong Kong and New Zealand.

To perform a Refund on an order, follow the steps below:

  1. Log in to the Eats365 POS.
  2. At the top left, tap Dine-In to get to the Dine-In screen.
    Tip: You can set the Dine-In screen as the default view from the General Preferences settings, so you won’t need to tap Dine-In every time you log in.
  3. Search for the order that you’d like to refund. There are two ways to locate an order to refund:
    • By Table
      1. On the table map screen, tap on a table that has the existing confirmed order that you’d like to refund.
      2. At the bottom right, tap Pay.
      3. Tap Refund .
        Note: If you’ve enabled Audit Logs for Refunded orders, you must enter a reason to continue refunding the order. For more information on enabling Audit Logs, refer to Manage System Preferences.
      4. Tap Done to confirm.
    • By Past Transactions
      1. At the top right, tap Order , then search for the order by choosing a filter.
      2. On the Order List, tap the Order you’d like to Refund.
      3. At the bottom left, tap To Payment.
      4. At the bottom, tap Refund .
        Note: If you’ve enabled Audit Logs for Refunded orders, you must enter a reason to continue refunding the order. For more information on enabling Audit Logs, refer to Manage System Preferences.
      5. Tap Done to confirm.
refunds cancel void refund cancel item void order refund order return

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