There are various ways to return payment for Items or orders made in the POS. These functions can be used in case of incorrect item punches or to offer customer appeasement. As such, the following options are available in the POS app:

• Cancel - removes an Item from the customer’s order before any payment is made.
• Void - cancels the entire order. The amount that the customer has already paid is returned to them.
  Note: If a customer paid through a bank card, the voided transaction no longer appears on their bank statement.
• Refund - works similarly to Voiding an Item. However, this can be done on a per-item basis. 
  Tip: The POS also supports performing a refund for the entire order. This function can be used for uncommon scenarios, such as refunding the whole order as a form of customer appeasement when a partial refund was already processed.

Item cancellation

To cancel an Item, follow the steps below:

1. Log in to the Eats365 POS.
2. At the top left, tap Dine-In to get to the Dine-In screen.
   Tip: You can set the Dine-In screen as the default view from the General Preferences settings, so you won’t need to tap Dine-In every time you log in.
3. On the order-taking screen, tap an Item that’s already been added to the order that you’d like to remove. The Action Buttons appear next to the Item.
4. Tap Delete to remove the Item from the order.

Void an order

To perform a Void on an order, follow the steps below:

1. Log in to the Eats365 POS.
2. At the top left, tap Dine-In to get to the Dine-In screen.
   Tip: You can set the Dine-In screen as the default view from the General Preferences settings, so you won’t need to tap Dine-In every time you log in.
3. At the top right, tap Order , then search for the order by choosing a filter.
   
4. On the Order List, tap the Order you’d like to Void.
5. At the bottom left, tap To Payment.
6. At the bottom, tap Void Bill .
   Note: If you’ve enabled Audit Logs for Voided and Refunded orders, you must enter a reason to proceed with voiding or refunding the order. For more information on enabling Audit Logs, refer to Manage System Preferences.
7. Tap Done to confirm.

Refund an order

To perform a Refund on an order, follow the steps below:

1. Log in to the Eats365 POS.
2. At the top left, tap Dine-In to get to the Dine-In screen.
   Tip: You can set the Dine-In screen as the default view from the General Preferences settings, so you won’t need to tap Dine-In every time you log in.
3. Search for the order that you’d like to refund. There are two ways to locate an order to refund:
   • By Table
     1. On the table map screen, tap on a table that has the existing confirmed order that you’d like to refund.
     2. At the bottom right, tap Pay.
     3. Tap Refund .
        Note: If you’ve enabled Audit Logs for Refunded orders, you must enter a reason to continue refunding the order. For more information on enabling Audit Logs, refer to Manage System Preferences.
     4. Tap Done to confirm.
   • By Past Transactions
     1. At the top right, tap Order , then search for the order by choosing a filter.
        
     2. On the Order List, tap the Order you’d like to Refund.
     3. At the bottom left, tap To Payment.
     4. At the bottom, tap Refund .
        Note: If you’ve enabled Audit Logs for Refunded orders, you must enter a reason to continue refunding the order. For more information on enabling Audit Logs, refer to Manage System Preferences.
     5. Tap Done to confirm.