Menu Setup

Table of Contents

Set up and manage a Combo Item (Full Service)

Learn how to create and manage combo items for Full Service restaurants on the Eats365 POS or on the Merchant Portal.

A “Combo Item” is a menu option that bundles two or more menu items together at a discounted price. For example, you could offer a “Lunch Combo” that includes a sandwich, fries, and a drink for a special price. Combo items encourage customers to purchase more and increase your average order value.

In this article, you’ll learn how to create and manage combo items on the Eats365 POS and the Merchant Portal.

Important: Before you add items to your Combo menu, make sure you’ve already set up the following settings first. Otherwise, you won’t be able to configure these settings on the Items page.

Add a combo item

To create a combo item, follow the steps below:

Eats365 POS

Log in to the Eats365 POS.
At the top left, tap Settings .
Under "General," tap Menu Setup, then select Item.
At the top right, tap Add Item.
Select Combo Item as the "Item Type."
Enter the combo item’s information and configure your preferred settings.
At the top right, tap Save to confirm.

You can add the combo item’s information or change these settings on the POS:

General

Upload image

Upload an image of the item.

Language

Set the language for the menu item.

Tip: When creating multi-language menus, start by adding the item name and description in your default language Then, select another language and provide the corresponding translations for the item name and description. This ensures your menu is accessible to a wider audience.

Type

Select the type of item that you want to create. To create a combo item, select Combo Item.

Name

Enter the item name.

Description (Optional)

Add a description of the Item.

Simplified Name

Create a simplified name for the item. Simplified names are used when printing on kitchen tickets.

Product Type

Select the product type to which the item belongs.

Note: If you haven’t created a product type, this setting only shows product type presets.

Sub Product Type

Select the sub product type to which the item belongs.

Note: If you haven’t created a sub product type, this setting appears as “N/A.” There are no sub product type presets available on the POS.

Tax Group

Add a tax group to the item.

Note: If you haven’t created a tax group, this setting appears as “N/A.”

Category

Select the category to which the item belongs.

Important: You must create a category first before creating the item. Otherwise, you won’t be able to complete the setup.

Product Code (SKU)

Assign a specific product code to the item. The product code is generally used for system integrations such as for ERP and Inventory System integrations. System reports can also group items from different restaurant branches with the same product code as the same item for consolidated analysis.

Note: The product code should be a unique 5-digit number and shouldn’t have any duplicates.

Item Code

Assign a specific item code to the item. The item code can be used to add the item to an order.

Note: The item code should be unique and shouldn’t have any duplicates.

Item Barcode

Add the item’s barcode. When an item has a Global Trade Item Number (GTIN) item barcode on its packaging, input the value of that barcode in this setting.

Note: Item barcodes should be unique and shouldn’t have any duplicates.

Reporting ID

Assign a specific reporting ID to the item. This allows the system to group items with same reporting ID as the same item for consolidated analysis.

Excluded from Discount

Enable this setting to restrict applying any discount to this item.

Waive Service Charge

Enable this setting to restrict applying service charge to this item by default.

Exempt Order Surcharge

Enable this setting to restrict applying surcharge to this item by default.

All You Can Eat Menu Item

Enable this setting to make the item only appear when the POS is in “All You Can Eat Mode.”

Available Date

Select the start and end date for the availability of the item.

Dining Type

Select the dining type where the item becomes available.

Available for

Select if you want the item to be available for dine-in, takeout, or both.

Next Operation Period Pre-Order

Enable this setting to make the item available for next operation period pre-order.

List Price

Set how much you want to sell the item. You can set different prices for dine-in and takeout.

Tier Prices

Adjust the price of your menu items depending on set conditions such as the time, day, membership plans, or third-party delivery integrations. For more information, refer to Set up and manage Tier Pricing Rules.

Tip: If another item already has tier pricing set up, you can import the tier price from the existing item. To do this, tap Import from another Item, then select the item with the tier price that you want to import.

Additional Details

Recommended

Select Yes to make the item appear as a promoted item on various Eats365 modules.

Inventory Tracking

Enable this setting to limit the number of items to be sold. The item appears as “Sold Out” in the POS when the item quantity reaches zero.

Category’s Permission

View the permissions set on the category where the item is assigned.

Tip: You can copy the same permissions you set in the category to your single item. To do this, tap Import Permission to Item.

Access Permission

Enable or disable access from applications.

Website Permissions

Note: You must allow access permission to “Website” to show the “Website Access Permission” setting".

Enable or disable access to the following service types from the Branded Online Store.

Dine-In
Takeout
Delivery

Role Access Permission

Enable or disable item access for different staff roles.

Tip: You can enable or disable access to all staff roles simultaneously. However, it’s recommended that you grant access to each staff role individually.

Combo Options

Tip: To quickly add combo options from an existing combo, tap Import from Another item. Then, select the item that you want to import.

To create options for a combo item, tap Add Combo Option. Then, enter the combo option details. Once done, tap Update to confirm.

You can add the following combo option details:

Option Name

Enter the combo option name.

Tip: When creating multi-language menus, start by adding the combo option name in your default language Then, select another language and provide the corresponding translations for the combo option name. This ensures your menu is accessible to a wider audience.

Mandatory

Enable this setting to require the customer to add the option to the order. You must then set the minimum and maximum number of times that the option can be selected.

Separate

Enable this setting to print the combo option in a separate kitchen ticket.

Default Item

Determine the default item in the combo option. You can also choose “N/A” if you don’t have a preferred default.

Import a Category

To include one or more categories in this combo item, tap Import a Category. Then select the category you’d like to import. You can only select one category at a time. To add another category, tap Import a Category again.

After selecting a category, enter the following information:

Combo Discount ($): Set the discount amount that will apply to the items in the selected category. For example, if you set the “Combo Discount” amount to $10 and the original item price is $15, the new item price becomes $5.
Default Max Allowed: Set the default maximum number of times an item can be chosen for the combo option.
Apply to All Items: Enable this setting to apply the combo discount to all menu items included in the chosen category.
Add-on Price Override: Individually set the price of an item. For example, if you set the “Add-On Price” of an item to $10 and the original item price is $15, the new item price becomes $10.
Note: This setting becomes available when “Apply to All Items” is disabled.

Once the combo option item price has been configured, the discounted item price will be added to the base price of the Combo Item. For example, if you set the “List Price” to $10 and a customer selected a combo option item worth $2, then the total item price becomes $12.

Import a Single Item

To include single items individually, tap Import a Single Item. Then, select the item you’d like to import.

After selecting an item, enter the following information:

Add-on Price ($): Set the price of an item. For example, if you set the “Add-On Price” of an item to $10 and the original item price is $15, the new item price becomes $10.
Max Allowed: Sets the maximum number of times the item can be chosen for the combo option.

Merchant Portal (Classic Theme)

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

Log in to the Merchant Portal.
On the left panel, click on Menu Setup, then select Item.
At the top right, click on +Combo Item.
Select the item language.
Note: You must enter a default name for the Single Item. The name becomes available in whatever language the POS app is using. For multi-language menus, after selecting a default language, click on the language drop-down list and select your preferred language. Then, enter the alternate name in that language.
Enter the Combo Item’s information and configure your preferred settings.
At the top right, tap Save to confirm.

You can add the Combo Item’s information or change these settings on the Merchant Portal:

General

Item image

Upload an image of the Item.

Language

Set the language for the menu item.

Tip: For multi-language menus, add an Item Name and Description for your default language, then choose another language that you support and add the Item’s Name and Description for the additional selected language.

Type

Select if you want your item to be a Single Item or a Combo Item.

Name

Enter the item name.

Description

Add a description of the item.

Simplified Name

This setting allows you to create a simplified name for the item. Simplified names are used when printing on kitchen tickets.

Product Type

Select the Product Type to which the item belongs.

Note: If you haven’t created a Product Type, this setting only shows Product Type presets.

Sub Product Type

Select the Sub Product Type to which the item belongs.

Note: If you haven’t created a Sub Product Type, this setting appears as N/A. There are no Sub Product Type presets available on the POS.

Tax Group

This setting allows you to add a Tax Group to your item.

Note: If you haven’t created a Tax Group, this setting appears as N/A.

Category

Select the Category to which your item belongs.

Important: You must create a Category first before creating the item. Otherwise, you won’t be able to complete the setup.

Product Code (SKU)

Set a specific Product Code to the item. The Product Code is generally used for system integration such as for ERP and Inventory System integrations. System reports can also group items from different restaurant branches with the same Product Code as the same item for consolidated analysis.

Note: The Product Code should be unique and shouldn’t have any duplicates.

Item Code

Set a specific Item Code to the item. The Item Code can be used to add the item to an order.

Note: The Item Code should be unique and shouldn’t have any duplicates.

Item Barcode

Add the item’s barcode. When an item has a Global Trade Item Number (GTIN) item barcode on its packaging, input the value of that barcode here.

Note: The Item Barcode should be unique and shouldn’t have any duplicates.

Item Code (Reporting)

Set a specific reporting ID to the item. This allows the system to group items with same reporting ID as the same item for consolidated analysis.

Exclude from Discount

When turned on, you won’t be able to apply any discount to the Item.

Exempt Service Charge

When turned on, service charge won't apply to the item by default.

Available Date

Select the Start and End date for the availability of the item.

Available For

Select if you want the item to be available for Dine-In, Takeout, or both.

All You Can Eat Menu Item

When turned on, this Item only appears in All You Can Eat Mode.

Next Operation Period Pre-Order

When turned on, the item will be available for next operation period pre-order.

List Price

Set how much you want to sell your Item. You can set different prices for Dine-In and Takeout.

Tier Prices

Adjust the price of your menu items depending on set conditions such as the time, day, membership plan, or third-party delivery integrations. For more information, refer to Set up and manage Tier Pricing Rules.

Tip: If another item already has Tier Pricing set up, you can import the Tier Price from the existing item. To do this, next to Import from Another Item, select the item with the Tier Price that you want to import from the drop-down list.

Additional Details

Recommended

Select Yes to make the item appear as a promoted item on various Modules.

Inventory Tracking

Select Yes to limit the number of items sold. The item appears as Sold Out in the POS when the quantity of the item reaches zero.

Tag

Add a Menu Tag to the item to label menu items and highlight specific attributes.

Application Access Permission

Turn on or off access from applications.

Website Permissions

Note: You must allow Application Access Permission to Website to show Website Permission.

Turn on or off Dine-in, Takeout, and Delivery access from the website.

Role Access Permission

Turn on or off access for different staff roles.

Tip: You can enable or disable access to all staff roles simultaneously. However, it’s recommended that you enable or disable access to each staff role individually.

Combo Option

To quickly add combo options from an existing combo, next to Import from Another item, select the item that you want to import from the drop-down list.

To create options for a Combo Item, click on Add Combo Option. Then, enter the Combo Option details:

Combo Option Name

Defines the name of the Combo Option.

Mandatory

When enabled, this sets the minimum and the maximum number of options that can be selected for the Combo Option.

Separate Kitchen Ticket

Turn this setting on if you want to print the Combo Option in a separate kitchen ticket.

Default Item

Determines the default item in the Combo Option. You can also choose N/A if you don’t have a preferred default.

Import a Category

To include one or more categories in this Combo Item, click on Import a Category. Then select the category you’d like to import. You can only select one category at a time. To add another category, click on Import a Category again.

On the category you selected, enter the following information:

Combo Discount: Sets the discount amount that is applied to either all items in the category or to specific menu items.
Default Max Allowed: Sets the default maximum number of times the item can be chosen for the Combo Option.
Apply to All Items: Determines whether the Combo Discount applies to a specific menu item or all of the menu items included in the chosen category.
Add to Price: Sets the price amount that is added to the base list price of an item.

Import a Single Item

To include Single Items individually, click on Import a Single Item. Then, select the item you’d like to import.

On the category you selected, enter the following information:

Add On Price: Sets the price amount that is added to the base list price of an item.
Max Allowed: Sets the maximum number of times the item can be chosen for the Combo Option.

Merchant Portal 2.0

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

Log in to the Merchant Portal.
On the left panel, click on Menu Setup, then select Item.
At the top right, click on +Combo Item.
Enter your combo item’s information and configure your preferred settings.
At the top right, click on Save to confirm.

You can add the combo item’s information or change these settings on the POS:

General

Item image

Upload an image of the item.

Item Details Page Media

Upload multiple images or a video that will appear on the branded online store.

Note: You can upload up to five images and one video.

Type

Select the type of item that you want to create. To create a combo item, select Combo Item.

Name

Enter the item name per language.

Note: You must enter a default name for the item. The name becomes available in whatever language the POS app is using. To add more languages, click on Add Language.

Description

Enter the item description per language.

Note: You must enter a description for the item in the default language. The description becomes available in whatever language the POS app is using. To add more languages, click on Add Language.

Simplified Name

Create a simplified name for the item. Simplified names are used when printing kitchen tickets.

Product Type

Select the product type to which the item belongs.

Note: If you haven’t created a product type, this setting only shows product type presets.

Sub Product Type

Select the sub product type to which the item belongs.

Note: If you haven’t created a sub product type, this setting appears as “N/A.” There are no sub product type presets available on the POS.

Tax Group

Add a tax group to the item.

Note: If you haven’t created a tax group, this setting appears as “N/A.”

Category

Select the category to which the item belongs.

Important: You must create a category first before creating the item. Otherwise, you won’t be able to complete the setup.

Product Code (SKU)

Assign a specific product code to the item. The product code is generally used for system integrations such as for ERP and Inventory System integrations. System reports can also group items from different restaurant branches with the same product code as the same item for consolidated analysis.

Note:The product code should be a unique 5-digit number and shouldn’t have any duplicates.

Item Barcode

Add the item’s barcode. When an item has a Global Trade Item Number (GTIN) item barcode on its packaging, input the value of that barcode in this setting.

Note: Item barcodes should be unique and shouldn’t have any duplicates.

Item Code

Assign a specific item code to the item. The item code can be used to add the item to an order.

Note: The item code should be unique and shouldn’t have any duplicates.

Item Code (Reporting)

Assign a specific reporting ID to the item. This allows the system to group items with same reporting ID as the same item for consolidated analysis.

Exclude from Discount

Enable this setting to restrict applying service charge to this item by default.

Exempt Service Charge

When turned on, service charge won't apply to this item by default.

Exempt Order Surcharge

Enable this setting to restrict applying surcharge to this item by default.

Available Date

Select the start and end date for the availability of the item.

Available For

Select if you want the item to be available for dine-In, takeout, or both.

All You Can Eat Menu Item

Enable this setting to make the item only appear when the POS is in “All You Can Eat Mode.”

Next Operation Period Pre-Order

Enable this setting to make the item available for next operation period pre-order.

List Price

Set how much you want to sell the item. You can set different prices for dine-in and takeout.

Price Tier

Adjust the price of your menu items depending on set conditions such as the time, day, membership plan, or third-party delivery integrations. For more information, refer to Set up and manage Tier Pricing Rules.

Tip: If another item already has tier prices set up, you can import the tier price from the existing Item. To do this, click on Import from Another Item, then select the Item with the tier price that you want to import.

Additional Details

Recommended

Select Yes to make the item appear as a promoted item on various Eats365 modules.

Inventory Tracking

Select Yes to limit the number of items to be sold. The item appears as “Sold Out” in the POS when the item quantity reaches zero.

Print Item Ticket

Note: Printing of item ticket is currently only available on the Modern (Beta Version) of the Self Order Kiosk (Android).

Select Yes to print an item ticket on the Self Order Kiosk (Android).

Tag

Add a menu tag to the item to label menu items and highlight specific attributes.

Application Access Permission

Enable or disable access from applications.

Online Ordering Permissions

Note: You must allow application access permission to “Online Ordering - Web App” to show the “Online Ordering Permissions” setting.

Enable or disable access to the following service types from the Branded Online Store.

Dine-In
Pickup
Delivery

Role Access Permission

Enable or disable item access for different staff roles.

Tip: You can enable or disable access to all staff roles simultaneously. However, it’s recommended that you grant access to each staff role individually.

Member Plan Exclusive

Note: This setting is only available on Merchant Portal 2.0.

Enable this setting to make the item available exclusively to customers who are members of a specific plan.

To do this, turn on Exclusive to Specific Member Plans and select the member plan required to purchase the item. For third-party CRM setups, click on Add New and enter the "3rd Party CRM Member Plan Code."

Combo Option

Tip: To quickly add combo options from an existing combo, next to “Import from Another item,” click on the drop-down list and select the item that you want to import.

To create options for a Combo Item, click on Add Combo Option. Then, enter the Combo Option details:

Combo Option Name

Enter the combo option name per language.

Note: You must enter a default name for the item. The name becomes available in whatever language the POS app is using. To add more languages, click on Add Language.

Mandatory

Enable this setting to require the customer to add the option to the order. You must then set the minimum and maximum number of times that the option can be selected.

Separate Kitchen Ticket

Enable this setting to print the combo option in a separate kitchen ticket.

Default Item

Determine the default item in the Combo Option. You can also choose “N/A” if you don’t have a preferred default.

Import a Category

To include one or more categories in this combo item, click on Import a Category. Then select the category you’d like to import. You can only select one category at a time. To add another category, click on Import a Category again.

After selecting a category, enter the following information:

Combo Discount: Set the discount amount that is applied to either all items in the category or to specific menu items. For example, if you set the “Combo Discount” amount to $10 and the original item price is $15, the new item price becomes $5.
Default Max Allowed: Set the default maximum number of times the item can be chosen for the combo option.
Apply to All Items: Enable this setting to apply the combo discount to all menu items included in the chosen category.
Add to Price: Individually set the discounted price of an item. For example, if you set the “Add to Price” of an item to $10 and the original item price is $15, the new item price becomes $10.
Note: This setting becomes available when “Apply to All Items” is disabled.

Once the combo option item price has been configured, the discounted item price will be added to the base price of the Combo Item. For example, if you set the “List Price” to $10 and a customer selected a combo option item worth $2, then the total item price becomes $12.

Import a Single Item

To include single items individually, click on Import a Single Item. Then, select the item you’d like to import.

After selecting an item, enter the following information:

Add On Price: Set the discounted price of an item. For example, if you set the “Add On Price” of an item to $10 and the original item price is $15, the new item price becomes $10.
Max Allowed: Sets the maximum number of times the item can be chosen for the combo option.

Manage combo items

Edit a Combo Item

To modify a Combo Item, follow the steps below:

Eats365 POS

Log in to the Eats365 POS.
At the top left, tap Settings .
Under "General," tap Menu Setup, then select Item.
Tap the item that you want to edit. You can also tap the three-dot menu, then tap Edit.
Update the combo item.
At the top right, tap Update to confirm.

Merchant Portal (Classic Theme)

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

Log in to the Merchant Portal.
On the left panel, click on Menu Setup, then select Item.
Select the item that you want to edit. Then, click on Edit .
Update the Combo Item.
At the top right, click on Save to confirm.

Merchant Portal 2.0

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

Log in to the Merchant Portal.
On the left panel, click on Menu Setup, then select Item.
Select the combo item that you want to edit. Then, click on Edit.
Update the combo item.
At the top right, click on Save to confirm.

Delete a Combo Item

To remove a combo item, follow the steps below:

Eats365 POS

Log in to the Eats365 POS.
At the top left, tap Settings .
Under "General," tap Menu Setup, then select Item.
There are two ways to delete an item:
- Tap the combo item you want to delete. At the top right, tap Delete. A prompt appears if you want to remove the item.
- Tap the three-dot menu, then tap Remove. A prompt appears if you want to remove the Item.
Tap Delete to confirm.

Merchant Portal (Classic Theme)

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

Log in to the Merchant Portal.
On the left panel, click on Menu Setup, then select Item.
Select the item that you want to edit. Then, click on Delete . A prompt appears to confirm if you want to delete the Item.
Click on Confirm to delete.

Merchant Portal 2.0

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

Log in to the Merchant Portal.
On the left panel, click on Menu Setup, then select Item.
Select the combo item that you want to delete. Then, click on Delete. A prompt appears to confirm if you want to delete the Item.
Click on Confirm to delete.

Delete multiple Combo Items

To delete multiple combo items simultaneously, follow the steps below:

Merchant Portal (Classic Theme)

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

Log in to the Merchant Portal.
On the left panel, click on Menu Setup, then select Item.
Next to the items that you want to delete, click on the check box.
At the top of the items, click on Delete. A prompt appears to confirm if you want to delete the item.
Click on Confirm to delete.

Merchant Portal 2.0

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

Log in to the Merchant Portal.
On the left panel, click on Menu Setup, then select Item.
Next to the items that you want to delete, click on the check box .
From the bulk action drop-down list, click on Delete. A prompt appears to confirm if you want to delete the item.
Click on Confirm to delete.

Create a copy of a Combo Item

Duplicating your combo item is necessary in order to move your combo item to a different category. You won’t be able to do so unless you create a copy of your combo item. Once a combo item has been saved under a category, you won’t be able to change it from the Item page.

To create a copy of an item, follow the steps below:

Eats365 POS

Log in to the Eats365 POS.
At the top left, tap Settings .
Under "General," tap Menu Setup, then select Item.
Next to the item that you want to copy, tap the three-dot menu . Then, tap Copy to a new item .
At the top right, tap Save to confirm.

Note: Make sure to update the item’s “Product Code” and “Item Code.” An item’s product code and item code should be unique and should not have any duplicates.

Merchant Portal (Classic Theme)

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

Log in to the Merchant Portal.
On the left panel, click on Menu Setup, then select Item.
Select the item that you want to edit. Then, click on Copy.
Make your changes, if you have any.
At the top right, click on Save to confirm.

Note: Make sure to update the item’s Product Code and Item Code. An Item’s Product Code and Item Code should be unique and should not have any duplicates.

Merchant Portal 2.0

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

Log in to the Merchant Portal.
On the left panel, click on Menu Setup, then select Item.
Select the combo item that you want to copy. Then, click on Copy.
Make your changes, if you have any.
At the top right, click on Save to confirm.

Note: Make sure to update the item’s “Product Code” and “Item Code.” An item’s product code and item code should be unique and should not have any duplicates.

Create a copy of multiple Items

When you create a copy of multiple items, you’ll be able to change multiple settings on different items simultaneously. These settings include item “Category,” “Availability,” and “Roles and Permissions.”

Note: “Product Code,” “Item Code,” and “Item Barcode” won’t be copied when you create a copy of multiple items. You’ll need to update each one manually on their individual settings.

To create a copy of multiple items, follow the steps below:

Merchant Portal (Classic Theme)

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

Log in to the Merchant Portal.
On the left oanel, click on Menu Setup, then select Item.
Next to the items that you want to copy, click on the check box.
At the top of the items, click on Copy.
Make your changes, if you have any.
At the top right, click on Copy to confirm.

Merchant Portal 2.0

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

Log in to the Merchant Portal.
On the left panel, click on Menu Setup, then select Item.
Next to the items that you want to copy, click on the check box.
From the bulk action drop-down list, click on Copy.
Make your changes, if you have any.
At the top right, click on Copy to confirm.

add combo item edit combo item update combo item change combo item delete combo item duplicate combo item copy combo item delete combo items full service combo item