Order Handling
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Add items to an order (Quick Serve)
Learn how to take and process dine-in and takeout orders for quick serve restaurants on the Eats365 POS.
Once the customer is ready to order, you can then take their orders and process them on the POS.
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Note: This article discusses how to add items to Dine-In and Takeout orders. For Delivery and Pickup orders, refer to Create Pickup and Delivery orders.
Add items to an order
To add items to an order, follow the steps below:
- Log in to the Eats365 POS.
- At the top left, tap Dine-in or Takeout to get to the order-taking screen.
- On the order-taking screen, select the items that you want to add to the customer's order.
Note: Items exclusive to member plans can only be purchased by customers whose active membership includes the required plan.- To browse through different categories, tap the left and right arrows on the categories bar.
- If you created a custom menu, tap All
then select your custom menu to switch menus.
Note: A custom menu only appears in the time slot that you set it to appear. For more information about custom menu, refer to Set up and manage a Custom Menu.
- To browse through different categories, tap the left and right arrows on the categories bar.
- When you’ve completed adding the items to the customer’s order, tap Confirm.
Note:- If “Require Payment when Placing Order” has been enabled from the Dine-In or Takeout settings, you won’t be asked to confirm the order. Instead, you’ll be required to complete the payment before you can place the order.
- If “Force Enter Party Size” has been enabled from the Dine-In or Takeout settings, you must enter the party size after tapping Confirm.
- If “Require Payment when Placing Order” has been enabled from the Dine-In or Takeout settings, you won’t be asked to confirm the order. Instead, you’ll be required to complete the payment before you can place the order.
Add more items to an existing order
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Important:
- You can add more items to an existing takeout order if the bill hasn’t been paid yet. If the bill is already paid, you must process a new order for the customer.
- Disable “Require Payment when Placing Order” from the Dine-In or Takeout settings to add more items to an existing order. If “Require Payment when Placing Order” is enabled, you won’t be asked to confirm the order. Instead, you’ll be required to complete the payment before you can place the order.
To add more items to an existing order, follow the steps below:
- Log in to the Eats365 POS.
- At the top right, tap Order List
. Then, select All. - Tap the order that you want to add items to.
- At the bottom of the order, tap To Order.
- On the order-taking screen, select the items that you want to add to the customer's order.
Note: Items exclusive to member plans can only be purchased by customers whose active membership includes the required plan.- To browse through different categories, tap the left and right arrows on the categories bar.
- If you created a custom menu, tap All then select your custom menu to switch menus.
Note: A custom menu only appears in the time slot that you set it to appear. For more information about custom menu, refer to Set up and manage a Custom Menu.
- To browse through different categories, tap the left and right arrows on the categories bar.
- When you’ve completed adding the items to the customer’s order, tap Confirm.