Reservation Management
Table of Contents
Manage reservations
Learn how to handle reservations on the Eats365 POS.
This article discusses how to process reservations on the Eats365 POS which includes, booking a reservation, checking existing reservations, canceling reservations, and attending to customers with reservations.
Important: Make sure to enable Reservation from the Merchant Portal. Otherwise, you won’t be able to place reservations on the POS. To learn more about enabling Reservation, refer to Set up Reservation.
Book a reservation
To place a reservation on the Eats365 POS, follow the steps below:
- Log in to the Eats365 POS.
- At the top left, tap Dine-In to get to the Table Map screen.
Tip: You can set the Table Map screen as the default view from the General Preferences settings, so you won’t need to tap Dine-In every time you log in. - At the top right, tap Reservation
. - Select the date when you want to place a reservation.
- Choose the Party Size.
Note: Depending on how your Reservation settings are set up, the minimum and maximum Party Size range varies. - Select the time when the party is expected to arrive.
Note: Depending on how your Reservation settings are set up, the available window for booking a reservation varies. - Enter the customer’s information.
- If you have Seating Preference set up, the customer can choose where they want to sit based on the options available. Select the customer’s seating preference from the available options.
- Assign a table for the party.
Tip: If Assign Table is enabled, you may skip this step. When Assign Table is enabled, you are required to select a table after selecting Attend on the POS. - If the customer has any special requests, you can add a note on the reservation.
- Tap Make Reservation to confirm.
Manage a Reservation
Once a reservation has been successfully placed, you can check and manage the reservation from the Reservation screen.
Edit a reservation
If you need to make changes to a customer’s reservation, follow the steps below:
- Log in to the Eats365 POS.
- At the top left, tap Dine-In to get to the Table Map screen.
Tip: You can set the Table Map screen as the default view from the General Preferences settings, so you won’t need to tap Dine-In every time you log in. - At the top right, tap Reservation .
- At the top left, under Waitlist, select the date when the reservation you want to edit is booked. Tap the date to show the calendar or use the left and right arrows to search for the date manually.
- Select the reservation that you want to edit.
- Next to the information that you want to edit, tap Edit
. Then, update the reservation information.
- At the top right, tap Update to confirm changes.
Attend booking
To attend to a confirmed booking, follow the steps below:
- Log in to the Eats365 POS.
- At the top left, tap Dine-In to get to the Table Map screen.
Tip: You can set the Table Map screen as the default view from the General Preferences settings, so you won’t need to tap Dine-In every time you log in. - At the top right, tap Reservation .
- At the top left, under Waitlist, select the confirmed booking reservation.
- Tap Attend.
- If you haven’t assigned a table to the booked reservation and have the Assign Table function enabled on the Merchant Portal, you must assign a table to the party after selecting Attend.
Cancel Reservation
To cancel a reservation, follow the steps below:
- Log in to the Eats365 POS.
- At the top left, tap Dine-In to get to the Table Map screen.
Tip: You can set the Table Map screen as the default view from the General Preferences settings, so you won’t need to tap Dine-In every time you log in. - At the top right, tap Reservation .
- At the top left, under Waitlist, select the date when the reservation you want to cancel is booked. Tap the date to show the calendar or use the left and right arrows to manually search for the date.
- Select the reservation that you want to cancel.
- Tap Cancel Reservation.
Tag a reservation as No Show
If a party doesn’t show up for their reservation, you can tag the booking as No Show on the POS.
To tag a reservation as a No Show, follow the steps below:
- Log in to the Eats365 POS.
- At the top left, tap Dine-In to get to the Table Map screen.
Tip: You can set the Table Map screen as the default view from the General Preferences settings, so you won’t need to tap Dine-In every time you log in. - At the top right, tap Reservation .
- At the top left, under Waitlist, select the reservation that you want to tag as No Show.
- Tap No Show.
Check past reservations
If you need to check on a past reservation, follow the steps below:
- Log in to the Eats365 POS.
- At the top left, tap Dine-In to get to the Table Map screen.
Tip: You can set the Table Map screen as the default view from the General Preferences settings, so you won’t need to tap Dine-In every time you log in. - At the top right, tap Reservation .
- At the top left, under Waitlist, select the date when the reservation you want to check was booked.
- Tap the date to show the calendar or use the left and right arrows to search for the date manually.
- Under Past Reservations, you can find all past reservations made on that day. Select the reservation that you want to check.
