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    Table of Contents

    Set up and manage Media Promotion

    Learn how to create a Media Promotion and upload custom content on the Merchant Portal.

    Media Promotion allows you to upload custom images, videos, or text that can be used on different Eats365 modules, such as the PhotoMenu, Customer Facing Display, and eSignage. You can create a Media Promotion to show customized content, such as special deals during holidays, or exclusive menu items at specific times of the day. 

    In this article, you’ll learn how to upload different types of media, as well as, manage existing Media Promotions.

    Create a Media Promotion

    Important media specifications for the Customer Facing Display (CFD)

    The required file specifications vary depending on the selected "Display Mode" in the CFD settings, which defines the number of media displayed on the CFD simultaneously.

    Display 1 Media Display 2 Media

    Guide to optimize media files for CFD

    Use the guide below to ensure that the media files you upload are configured to fit optimally in the allocated space(s) on the CFD screen based on your iPad model:

    iPad model Screen Size (pt) Display Mode File Width File Height
    iPad Mini 6 1133 × 744 Display 1 Media 566 pt (1132 px) 674 pt (1348 px)


    		Display 2 Media 450 pt (900 px) 337 pt (674 px)
    iPad 10 / Air 11" 1180 × 820 Display 1 Media 590 pt (1180 px) 750 pt (1500 px)


    		Display 2 Media 500 pt (1000 px) 375 pt (750 px)
    iPad Pro 11" 1194 × 834 Display 1 Media 597 pt (1194 px) 764 pt (1528 px)


    		Display 2 Media 510 pt (1020 px) 382 pt (764 px)
    iPad Pro 12.9" / 13" 1366 × 1024 Display 1 Media 683 pt (1366 px) 954 pt (1908 px)


    		Display 2 Media 636 pt (1272 px) 477 pt (954 px)

    For other iPad models not defined in the resource above, follow the manual method below:

    1. Define the usable space on the iPad screen. In this example, we're using the iPad 9th Generation model. Take note of the screen size width (W) and height (H)  in the Unit of Measurement "Points" (pt).
      Example: 1080 (W) x 820 (H) pt
      Note: To check your iPad's screen size, refer to this Apple documentation.
    2.  Subtract 70 pt from the height to account for the space occupied by the CFD header.
      Example: 820 - 70 = 750 pt (H)

    Based on the example above, below are the required file sizes:

    • Display 1 Media: 
      • Width: 540 pt (1080 ÷ 2 = 540)
      • Height: 750 pt
    • Display 2 Media:
      • Width: 500 pt (750 × 0.667 ≈ 500 pt) 
      • Height: 375 pt (750 ÷ 2 = 375 pt)

    iPad 9th Generation Example Summary

    iPad model Screen Size (pt) Display Mode File Width File Height
    iPad 9th Generation 1080 (H) × 820 (W) Display 1 Media 540 pt (787 px) 750 pt (1000 px)


    		Display 2 Media 500 pt (667 px) 375 pt (500 px)
    Delete

    To create a Media Promotion, follow the steps below:

    Merchant Portal (Classic Theme)

    Delete

    Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

    1. Log in to the Merchant Portal. 
    2. On the left panel, click on Restaurant Settings. Then, select Media Group.
    3. Click on +Add Group.
    4. In the blank field, add the Media Group name. Then, click on Save to confirm the name. The screen redirects to the Media Group list.
    5. Select your newly-created Media Group from the list.
    6. To upload custom content to the Media Group, click on Add Media.
    7. Next to the Name field, enter the name that you want to use for your custom upload.
    8. Next to the Type field, select the type of media that you want to upload. You can choose from the available media types:
      • Text
      • Video
      • Image
    9. Upload the media. 
      • If you are uploading a video or image, next to Upload File, click on Browse. Then, select the video or image that you want to upload. 
      • If you want to display a text message, scroll down and look for the Text field. Then, enter the message that you want to show. 
        Note: Creating a custom text is only available on eSignage.
    10. To set a time when the custom upload appears, under Broadcast Period, set the day and time.
    11. Set the Start Time and End Time when the media is available. 
      Tip: If you want the media to show on the PhotoMenu, Customer Facing Display, or eSignage indefinitely, you can choose to skip adding an End Time.
    12. If you’re uploading an image, select the Display Duration (in minutes).
    13. Toggle Enable to turn on the Media Group function.
    14. Click on Save to confirm.
    15. To add more media, repeat steps 5 to 14.
    Delete

    Merchant Portal 2.0

    Delete

    Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

    1. Log in to the Merchant Portal. 
    2. On the left panel, click on Restaurant Settings Media Promotion.
    3. Click on +Add New.
    4. In the blank field, add the Media Promotion name. Then, click on Save to confirm the name.
    5. Select your newly-created Media Promotion from the list. Then, click on Edit.
    6. To upload custom content to the Media Promotion, click on +Add New.
    7. Toggle Enable  to turn on the Media Promotion function.
    8. Next to the "Name" field, enter the name that you want to use for your custom upload. 
    9. Click on the Type drop-down list and select the type of media that you want to upload. You can choose from the available media types: 
      • Text
      • Video
      • Image
    10. To set a time when the custom upload appears, under "Broadcast Period," set the day and time.
    11. Set the Start Time and End Time when the media is available. 
      Tip: If you want the media to show on the PhotoMenu, Customer Facing Display, or eSignage indefinitely, you can choose to skip adding an End Time.
    12. To upload a media entry, click on Media & Display. This configuration varies depending on the selected "Type" in the General tab.
      • Text: Enter the message that you want to show.
        Important: Creating a custom text is only available on eSignage.
      • Image: Upload images to include in the Media Promotion. You can upload a maximum of 10 images at a time. To upload more than 10 images, initiate more uploads through +Add New button.
        Important: The total size of all media files for a single restaurant cannot exceed 2GB.
        1. Next to "Media File Upload," click on Select Images. Then, select the image that you want to upload. 
          Image file requirements: jpeg, png, bmp
          Tip: You can choose up to 10 images to upload.
        2. Enter the Display Duration (in seconds).
        3. Under "Display Mode," select how you want the images to be shown. You can choose from the available display ratios.
      • Video: Upload a video to include in the Media Promotion.
        Important: The total size of all media files for a single restaurant cannot exceed 2GB.
        1. Next to "Media File Upload," click on Select File. Select the video that you want to upload, then click on Upload.
          Video file requirements: mp4, mpg, mpeg, 3gp, mov, avi
        2. Under "Display Mode," select how you want the video to be shown. You can choose from the available display ratios.
    13. Click on Save to confirm.
    14. To add more Media, repeat steps 6 to 13.
    Delete

    Manage Media Promotion

    Modifying an existing Media Promotion allows you to add or remove uploaded videos, images, and text, change the Broadcast Period, and update the Start and End Time of a media.

    Delete

    Note: An uploaded video, image, or text can’t be overwritten with a new file. To replace an existing media file, you must delete the media file first and then upload a new video, image, or text into the same Media Promotion.

    Edit Media Promotion

    To modify a Media Promotion, follow the steps below:

    Merchant Portal (Classic Theme)

    Delete

    Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

    1. Log in to the Merchant Portal. 
    2. On the left panel, click on Restaurant Settings. Then, select Media Group.
    3. Select the Media Group with the media that you want to update.
    4. Click on the media that you want to update. 
    5. Update the media's settings. 
      Note: You can’t replace uploaded videos and images. If you want to upload a new video or image, you must add a new media file instead.
    6. Click on Save to confirm.
    Delete

    Merchant Portal 2.0

    Delete

    Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

    1. Log in to the Merchant Portal. 
    2. On the left panel, click on Restaurant Settings Media Promotion.
    3. Next to the Media Promotion with the media that you want to update, click on Edit.
    4. Under "Media," select the media that you want to edit. Click on Edit.
    5. Update the media's settings. 
      Note: You can’t replace uploaded videos and images. If you want to upload a new video or image, you must add a new media file instead.
    6. Click on Save to confirm.
    Delete

    Bulk edit the contents of a Media Promotion

    You can modify Media Promotion content simultaneously on Merchant Portal 2.0. 

    To perform a bulk edit, follow the steps below: 

    1. Log in to the Merchant Portal. 
    2. On the left panel, click on Restaurant Settings Media Promotion.
    3. Select the Media Promotion with the media that you want to update. Then, click on Edit.
    4. To select Media entries for the bulk edit, manually select the entries or click on the Type drop-down list and select the media type you want to edit in bulk. You can only do bulk edits on the same media type. 
    5. Click on Edit.
    6. Update the media's settings. You can perform bulk editing on the following settings: 
      • Toggle the switch to turn the Media Promotion function  or off .
      • Broadcast Period: Choose the day and time when you want the content to be broadcast on the Customer Facing Display, PhotoMenu, or eSignage.
      • Start Time and End Time: Set the beginning and ending time when the content will be available.
      • Display Duration: Update the Display Duration (in seconds).
    7. Click on Save to confirm.

    Delete Media Promotion

    Delete

    Note: You must delete all media within a Media Promotion. Otherwise, you won’t be able to delete the Media Promotion.

    To delete a Media Promotion, follow the steps below: 

    Merchant Portal (Classic Theme)

    Delete

    Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

    1. Log in to the Merchant Portal. 
    2. On the left panel, click on Restaurant Settings. Then, select Media Group.
    3. Select the Media Group that you want to delete.
    4. If the Media Group isn't empty, delete all media first. To delete, next to the existing media, click on Delete.
    5. Next to the Media Group name, click on Delete.
    Delete

    Merchant Portal 2.0

    Delete

    Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

    1. Log in to the Merchant Portal. 
    2. On the left panel, click on Restaurant Settings Media Promotion.
    3. Select the Media Promotion that you want to delete. Next to the Promotional Media name, click on Delete.
    4. If the Media Promotion isn’t empty, delete all media first. To delete, click on Edit. Under "Media," select the media that you want to remove, then click on Delete.
      .
    Delete

    Reorder media in a Media Promotion

    Videos, images, and text that belong to a Media Promotion can be arranged to appear in the sequence of your choice.

    To reorder media in a Media Promotion, follow the steps below: 

    Merchant Portal (Classic Theme)

    Delete

    Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

    1. Log in to the Merchant Portal. 
    2. On the left panel, click on Restaurant Settings. Then, select Media Group.
    3. Select the Media Group with the media that you want to reorder.
    4. Select the media that you want to reorder. Then, click and hold on Reorder . Drag the media in the order in which you want them to appear.
    Delete

    Merchant Portal 2.0

    Delete

    Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

    1. Log in to the Merchant Portal. 
    2. On the left panel, click on Restaurant Settings. Then, select Media Promotion.
    3. Select the Media Promotion with the media that you want to reorder. Then, click on Edit.
    Delete
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