Order Handling

Table of Contents

Fire and Hold items

Learn how to hold and fire items to the kitchen manually.

The Fire and Hold buttons allow you to send items to the kitchen manually. Normally, when you place an order on the POS, the order is automatically sent to the kitchen once you tap Confirm. However, if you don’t want to fire all items simultaneously, you can hold items on the order and then fire them to the kitchen at different times.

In this article, you’ll learn about how to hold an item and fire them manually from the Eats365 POS.

Delete

Note:

Make sure to turn on Print to Kitchen from the Item settings. Otherwise, the Fire and Hold buttons won’t appear on the order-taking screen.
If you have Fire Dine-In Items by Default or Fire Takeout Items by Default turned off, items are placed on hold automatically. Each item must be fired manually before the order can be sent to the kitchen. For more information, refer to Manage System Preferences.

Hold an item

To hold an item, follow the steps below:

Log in to the Eats365 POS.
On the order-taking screen, select the items that you want to add to the customer's order.
- To browse through different categories, tap the left and right arrows on the categories bar.
- If you created a Custom Menu, tap All then select your Custom Menu to switch menus.
  Note: A Custom Menu only appears in the time slot that you set it to appear. For more information about Custom Menu, refer to Set up and manage a Custom Menu.
After you've completed adding the items to the customer's order, don't tap Confirm yet. To hold an item, you can do any of the following:
- To hold a single item, on the order list, tap the item that you want to hold, then select Hold .
- To hold multiple items, on the order list, tap an item that you want to hold then choose Select . Tap the remaining items that you want to hold. At the top right, tap Actions then select Hold .
  
  Tip:
  - Look for the Fire iconbeside the item to check if the item can be put on hold.
  - You can also instantly put an item on hold before adding it to the order. To do this, select the item that you want to add to the order. If you are processing a Dine-In order, at the top right, tap the coursing button and then choose Hold. If you are on the Takeout screen, turn off Fire . Tap Done to confirm the action.
Once done, tap Confirm to send the items that aren’t placed on hold to the kitchen.